Bedrooms Today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11589624, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 8, 2015/06/16) */ the bed was sold as a floor model due to the fact it was discontinuedwe agreed to order a different bed a long time ago to replace the damaged one and as of 6/16/the bed is still not available to shipwe have no other beds like this available and would offer a refund to return the bed

Final Consumer Response / [redacted] (2000, 9, 2016/03/07) */ Akron mattress has replaced our mattress as requestedWe had to call the mattress manufacturer directlyOnce we did and the manufacturer contacted Akron Mattress it was decided to replace ours according to the manufacturer warranty

? I am rejecting this response because: Once again the rep doesn't work for you he works for the bed manufactory...so there should have never been an issue with him coming and checking the bedsince we have had the issues we have been in contact with the manufacture to resolve the issue as? far as the rep......but there is no need for further talks between you or I? because as a consumer I believe that you have a hustle game going on as many people are becoming a wear of....you have lost me and a few friends that? bought from you by word of mouth of a trust worthy friend and family? as a customer.? ? ? Have a nice day and be blessed

ALL MATTRESS MANUFACTURERS VOID THEIR WARRANTIES IF A MATTRESS SHOWS SIGN OF SOILING OR STAININGIF THE MATTRESS IN QUESTION IS SOILED OR STAINED THIS WILL VOID THE WARRANTYIF THE MATTRESS IS NOT STAINED PLEASE LET US KNOW AND WE CAN FILE A WARRANTY CLAIMWITH THE PICTURES SUBMITTED THERE SEEMS TO BE A STAINEVEN WITH THE STAIN WE REACHED OUT TO THE MANUFACTURER FOR POSSIBLE HELPYET DUE THIS CUSTOMERS ATTITUDE OUR MANUFACTURERS REPRESENTATIVE DOES NOT FEEL COMFORTABLE OR SAFE GOING TO THIS CUSTOMERS HOME FOR AN INSPECTION

I AM NOT SURE EXACTLY WHAT IS GOING ON HERE, BUT IF THIS CUSTOMER CAN EMAIL ME THE SIZE OF THE MATTRESS AND THE NAME OF THE MATTRESS (LOCATED ON THE LABEL ON THE MATTRESS) I WILL MAKE SURE IT GETS REPLACEDMY NAME IS RICH BOWNER OF BEDROOMS TODAY AND MY EMAIL IS [redacted] If the customer cannot email me, please let me know the customers phone number and I will call to get this information

I am rejecting this response because:
Once again the rep doesn't work for you he works for the bed manufactory...so there should have never been an issue with him coming and checking the bedsince we have had the issues we have been in contact with the manufacture to resolve the issue as far as the rep......but there is no need for further talks between you or I because as a consumer I believe that you have a hustle game going on as many people are becoming a wear of....you have lost me and a few friends that bought from you by word of mouth of a trust worthy friend and family as a customer. Have a nice day and be blessed

THE WARRANTY CLEARLY STATES ANY SOILING OR STAINING OF A MATTRESS IS CONSIDERED ABUSE AND DUE TO HEALTH CONCERNS WILL VOID THE WARRANTYIS THE MATTRESS SOILED OR STAINED? IF YES THIS WILL VOID THE WARRANTYIF NO THE MATTRESS CAN BE REPLACEDPLEASE ADVISE

Final Consumer Response /* (2000, 9, 2016/03/07) */
Akron mattress has replaced our mattress as requestedWe had to call the mattress manufacturer directlyOnce we did and the manufacturer contacted Akron Mattress it was decided to replace ours according to the manufacturer warranty

ALL MATTRESS MANUFACTURERS VOID THEIR WARRANTIES IF A MATTRESS SHOWS SIGN OF SOILING OR STAININGIF THE MATTRESS IN QUESTION IS SOILED OR STAINED THIS WILL VOID THE WARRANTYIF THE MATTRESS IS NOT STAINED PLEASE LET US KNOW AND WE CAN FILE A WARRANTY CLAIMWITH THE PICTURES SUBMITTED THERE SEEMS
TO BE A STAINEVEN WITH THE STAIN WE REACHED OUT TO THE MANUFACTURER FOR POSSIBLE HELPYET DUE THIS CUSTOMERS ATTITUDE OUR MANUFACTURERS REPRESENTATIVE DOES NOT FEEL COMFORTABLE OR SAFE GOING TO THIS CUSTOMERS HOME FOR AN INSPECTION

I AM NOT SURE EXACTLY WHAT IS GOING ON HERE, BUT IF THIS CUSTOMER CAN EMAIL ME THE SIZE OF THE MATTRESS AND THE NAME OF THE MATTRESS (LOCATED ON THE LABEL ON THE MATTRESS) I WILL MAKE SURE IT GETS REPLACEDMY NAME IS RICH BOWNER OF BEDROOMS TODAY AND MY EMAIL IS ***If the
customer cannot email me, please let me know the customers phone number and I will call to get this information

Initial Business Response /* (1000, 5, 2015/06/18) */
All mattress manufacturers void structural warranty if the mattress shows visible soiling or stainingThis is no different than any other type of product purchased in a store, if it is soiled or stained it can not be returned
Initial
Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company has an ethical and professional obligation to disclose warranty requirements at point of sale not after A consumer files a warranty claimI purchased a mattress with the expectation of having it for years as you stated was the manufaturer guaranteeHad I been made aware of the expectation of the "like new mattress" stipulation with the warranty I would have purchased a mattress coverThe mattress isn't in poor condition It's what you would expect for a now month old mattressTo withhold those requirements is deceptive and unfairPlease make this right

THE WARRANTY CLEARLY STATES ANY SOILING OR STAINING OF A MATTRESS IS CONSIDERED ABUSE AND DUE TO HEALTH CONCERNS WILL VOID THE WARRANTYIS THE MATTRESS SOILED OR STAINED? IF YES THIS WILL VOID THE WARRANTYIF NO THE MATTRESS CAN BE REPLACEDPLEASE ADVISE

Initial Business Response /* (1000, 5, 2015/09/23) */
I SPOKE TO CUSTOMER ON 9/23/THE PRODUCT HAS BEEN DISCONTINUED BY THE MANUFACTURER SO GAVE THE CUSTOMER THE CHOICE TO KEEP AS IS WITH A LARGE DISCOUNT OR RETURN FOR A FULL REFUNDHE CHOSE TO KEEP THE FURNITURE AS IS AND ACCEPTED THE
DISCOUNT
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the response from the business and the resolution we agreed upon

Initial Business Response /* (1000, 5, 2015/09/23) */
I SPOKE TO CUSTOMER ON 9/23/THE PRODUCT HAS BEEN DISCONTINUED BY THE MANUFACTURER SO GAVE THE CUSTOMER THE CHOICE TO KEEP AS IS WITH A LARGE DISCOUNT OR RETURN FOR A FULL REFUNDHE CHOSE TO KEEP THE FURNITURE AS IS AND ACCEPTED THE
DISCOUNT
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the response from the business and the resolution we agreed upon

? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11589624, and find that this resolution is satisfactory to me

I AM NOT SURE EXACTLY WHAT IS GOING ON HERE, BUT IF THIS CUSTOMER CAN EMAIL ME THE SIZE OF THE MATTRESS AND THE NAME OF THE MATTRESS (LOCATED ON THE LABEL ON THE MATTRESS) I WILL MAKE SURE IT GETS REPLACEDMY NAME IS RICH BOWNER OF BEDROOMS TODAY AND MY EMAIL IS ***If the
customer cannot email me, please let me know the customers phone number and I will call to get this information

Final Consumer Response /* (2000, 9, 2016/03/07) */
Akron mattress has replaced our mattress as requestedWe had to call the mattress manufacturer directlyOnce we did and the manufacturer contacted Akron Mattress it was decided to replace ours according to the manufacturer warranty

? I am rejecting this response because:
Once again the rep doesn't work for you he works for the bed manufactory...so there should have never been an issue with him coming and checking the bedsince we have had the issues we have been in contact with the manufacture to resolve the issue as? far as the rep......but there is no need for further talks between you or I? because as a consumer I believe that you have a hustle game going on as many people are becoming a wear of....you have lost me and a few friends that? bought from you by word of mouth of a trust worthy friend and family? as a customer.? ? ? Have a nice day and be blessed

ALL MATTRESS MANUFACTURERS VOID THEIR WARRANTIES IF A MATTRESS SHOWS SIGN OF SOILING OR STAINING. IF THE MATTRESS IN QUESTION IS SOILED OR STAINED THIS WILL VOID THE WARRANTY. IF THE MATTRESS IS NOT STAINED PLEASE LET US KNOW AND WE CAN FILE A WARRANTY CLAIM. WITH THE PICTURES SUBMITTED THERE SEEMS...

TO BE A STAIN. EVEN WITH THE STAIN WE REACHED OUT TO THE MANUFACTURER FOR POSSIBLE HELP. YET DUE THIS CUSTOMERS ATTITUDE OUR MANUFACTURERS REPRESENTATIVE DOES NOT FEEL COMFORTABLE OR SAFE GOING TO THIS CUSTOMERS HOME FOR AN INSPECTION.