Bedsonline

Booked a room via AAA website link AAA Travel, about 4 months before travel. Checking the AE bill a couple of days later I noticed that the room payment had already been charged. I don't pay for service in advance, so immediately cancelled and reserved through the motel website. The amount has never been refunded to my account. Contacting Bedsonline - ie, "AAA Travel" - has been futile. They've blamed the motel, the bank who issued the credit card, everyone but the villain -themselves. Avoid bedsonline or their partner in such shenanigins, hotelsonline - and avoid AAA Travel since it is using bedsonline to provide the kind of service revealed in these reviews. Sad thing is that AAA used to be the traveler's bible and we relied on it in our years of important government travel.

Er was een transfer geregeld voor ons. De chauffeur is pas na 2 uur aangekomen. Wanneer we de centrale belden wisten ze van niets en gingen ze ons terugbellen. Ik vroeg hun of ze ons op ‘dit’ nummer gingen terugbellen. Hij zei van wel. Na een kwartier belde ik terug en zei hij dat hij me via Whatsapp iets had gestuurd. Na verschillende keren te bellen naar een Turks nummer, hadden we natuurlijk geen belkrediet (nadat we voor 14 euro moesten bellen?!) meer om aan 3G alles te verspillen. Achteraf in het hotel bleek dat we zelfs nooit een Whatsapp hadden ontvangen. De chauffeur zou na 10 minuten komen omdat hij vastzat in het verkeerd (al 1:30u dan) Een kwartier later belde we nog eens en vertelde hij dat hij eigenlijk niet wist waar de chauffeur was, omdat hij niet van het transfer bedrijf was. Terwijl dat wel de ‘noodnummer’ was dat je moest bellen als je de chauffeur niet vindt. Na 10 minuten belden we weer en vertelde hij ons dat we in de terminal van de internationale vluchten moesten gaan zoeken naar het kraam. Na 2 uur hadden we onze transfer? Dan waren we aan de auto en mochten we nog eens 15 minuten wachten om eender welke reden ook. Wanneer we nog 9 minuten moesten rijden, besloot hij een pauze te houden van 10 minuten… Dit is letterlijk 0 service. Wanneer we hun hierop wezen dat dit niet kon, kregen we 0 respect terug. Dit kan gewoonweg echt niet. We hebben betaald voor een service dat niet is nageleefd. We zijn uiteindelijk 2:30u later aangekomen & hebben een serieuze telefoonrekening.

I am after a refund for a hotel booking. The refund amount is £238. My hotel has agreed for the refund however I booked through booking.com with partner as bedsonline. I am unable to contact bedsonline and am not able to receive a response from them to process my refund. My hotel has also contacted them for the same.

Please can I get help on who to contact for a refund and for this process?

Would really appreciate it. Thank you.

My Travel Agent in Goa India had booked a Hotel in Kensington UK through Bedsonline. We cancelled the booking 15 days advance. The Hotel as well Bedsonline have ' no cancelation charges' policy but the agent is demanding cancelation charges in the name of bedsonline. But bedsonline has no platform to register such complaints.
They can contact me at [email protected]

Paid $744.08 for a hotel stay in Milan, Italy. I canceled the hotel due to Covid19. They refuse to refund my money.
(1) On Feb 5, 2020 (using my *** credit card) I paid Bedsonline.com $744.08 for a 3 night hotel stay at Unahotels Cusani Milano in Milan, Italy (May 9-11; confirmation ***-***). Due to the Covid19 pandemic, I canceled the reservation on March 25. You may recall. that the city of Milan is at the epicenter of Italy's breakout of the pandemic.

The hotel was initially contacted regarding a refund. They said that they could not grant a refund since the reservation was not made through their "central booking" but by a third party -Bedsonline; who I needed to contact. A refund request was then made to Bedsonline who refused to refund my payment without explanation.

(2) I believe I am due a CASH refund in-full for the $744.08 paid.

(3) As a side note due to the pandemic:
a) United Airlines canceled my flight to Europe and provided a cash refund.
b) Subsequently, I canceled;
hotels reservations for this trip in Amsterdam, Holland; Como Italy;
and Milan, Italy; along with my Rhine River Cruise with Avalon Waterways;
and train tickets with EuroRail. ALL have provide a cash refund.
They have done so because of the pandemic. Only Bedsonline has refused.

I was charged TWICE for my room Reservation in New Orleans. And when we showed up at the hotel... we had NO reservation . I have called twice and my travel agent has sent them copies of my payments. It's been 3 months - and not a word or refund from bedsonline.

Reserved a room through bedsonline for a hotel room in Cancun on 2/13. They charged my CC and then it was cancelled and I was not refunded.
I made a hotel reservation through bedsonline for Cancun on 2/13/20. For the week of March 15-20th 2020. The rep Ilia.Q*** charged my credit card $1691.25 and the emailed me a voucher to give the hotel upon my arrival. Well I called them back on 3/11 to try and add an additional room but they said my reservation had been cancelled. I did not cancel it and I don't have any idea why it was cancelled. I was not notified of the cancellation by bedsonline. They said they could not refund me bc it is non refundable. My family and I were about to arrive in Cancun next week and not even know we no longer had a room. I have two children and this would of been terrible for us all as a family.

Avoid using this service! I booked a tour in Amsterdam on Dec. 21st at a significant cost, $264, through my travel agent. I arrived early at the meeting spot and waited for over an hour and the tour guide never showed up. Disappointed, I returned to my hotel when I received a call from the tour guide. She said she couldn't find me, and it was my fault I didn't have my telephone with me. I wasn't told that a telephone was a required instrument to take a tour. The company refused to reimburse me for the tour cost. I even provided the tour company with photographic proof I was at the appropriate meeting location, and they still refused to reimburse me for a tour that never was provided. I wish I had read about this company's performance before my reservation was made. They are dishonest and should not be in business. I would give this company no stars if I could!

BedsOnline.Com Booking Ref #*** not honoured at Hampton Inn Miami Airport East
Here are the facts:
Our travel agent made this reservation for us Ref #***.
Our group consisted of myself, my husband, my two young children and my 75 yr old parents.
We arrived in Miami Dec. 27 around 11:15pm. We were assured prior to our trip that there would be a shuttle to the hotel but when we called around 11:45pm we were told there was no shuttle and we should take a taxi and be reimbursed. This made my mother very upset as she had made this booking with our agent and had been assured we would have a shuttle.
We arrived at the hotel around midnight to be told there was no record of our reservation and that the hotel was full.
We borrowed the hotel managers personal phone to call the BedsOnline.com emergency number around 12:15am on Dec. 28. I spoke with a representative from bedsonline.com who said they would call back in 20 minutes. 30 minutes later we had no return call so we called again. Each time we call of course we have the delightful fun of entering all of our information again and again and again and reconfirming the situation with each new rep who answers the phone. Again no call. At 1:15am we spoke to Anthony who did not call us back in the couple of minutes he promised. At 1:22 we spoke to Jennifer who did not call us back. At 2:08am we spoke to Divine who thought we had something at some best western and would call us right back. No call. At 2:30am we called back and were told there might be a room in Hallandale at the*** and we would get a call back. At 3:30 we received a call from Sharlene saying we had a booking at the*** Hollywood/Aventura and we could take a cab there and bedsonline would reimburse us. At 4am we were in our rooms.

I was told to contact [email protected] which I did upon our return on January 5, 2020. I have never heard back from them.

So far, thanks to our travel agent, a ridiculous credit has been issued to my mother's credit card of $148 CDN for the room. Obviously we expect full reimbursement for this ridiculous situation.

Room cost via beds online $587.34 USD

Our travel agent has reimbursed us the associated cab costs at their own expense and are currently seeking reparations from bedsonline.com as well for a total of $147USD.

It is regarding the cancellation of 2 hotels I was holding on Bedsonline for client Gail J. Booking #***
Per booking, auto-cancellation was to happen at 2359 on February 15thor on another Proforma, it stated that if payment was not made by 3/13/2020 itt would automatically cancelled.
At 315pm, I got notice that booking had been cancelled.
I attempted to reach Bedsonline Emergency number & was put on hold for 1hour & 24minutes. When I finally talked to someone, she told me she would have to check & that took another 10-15min, to finally be told that nothing could be done.
Absolutely terrible service. I pity my clients that would have to reach them in an emergency.

Absolutely one of the worst on line business to work with. I am a travel agent and have had nothing but a bad experience with them and no customer service. If you get someone on the phone they don't really know anything and cant give you any answers, they only give you email address to contact and good luck getting a reply and anything resolved. I would give it a minus rating if I could.

they( beds online) deduct (614.56$) from my visa and I didn't make any deal or service with them
I am confuse of this ,on 17-01-2020 I receive a message from my bank that the amount of 614.56 $ deducted from my account to travel agency - beds online and I didn't use their site and I didn't visit it or deal with them or purchasing any service or products from them I spoke to my bank and they complain to them for this deduction without any response from them , I tried hard to contact them but their is no response form their side till now .
I thought may be a man hacked my account but I don't think so , so I send them a message to cancel the deal which had done from my visa but as I told I receive no reply , I tried to message them in *** with no reply also
so I need to solve this issue and I need my money back and I need them to clarify what happened as soon as possible

I had a fraudulent charge on my credit card from their site. I contacted their "customer service" department by phone, and after much back-and-forth, was told that they could not verify the source of the charge, nor what it might have been for (over $4,000), except by email to their "administrative department." Upon being pressed further, the agent said the admin department "had no phone number", and that I would have to use the email route for any complaint. When I asked for a supervisor, he said they didn't have those, either!

Needless to say, I've reported the fraudulent charge to my credit card company.

I purchased an excursion from Bedsonline for June 8th while in England. It was cancelled without notice to me. I want the travel expenses reimbursed
On June 8th, I traveled to Waterloo Station in London for a full day excursion to Windsor Castle and the surrounding town. This was a Bedsonline excursion paid for in advance to my travel agent at AAA travel. I spent 20 pounds on a taxi and when I arrived at the train station was told by an agent of Bedsoline that the excusion was cancelled. No attempt was made to contact me or my travel agent. No explanation was given--just that it was cancelled. No attempt was made to make other arrangements to get us to Windsor. I then spent another 20 pounds to return to my hotel with my husband.
It took seven weeks and multiple emails and calls to finally receive a refund of my excursion price ($238). I contacted my travel agent and the sales manager Robert *** from Bedsonline because no refund had been received for almost two months. I finally received a refund on aprox August 3rd. On August 7th I wrote to Robert ***- the NY Sales Manager for Bedsonline and told him that I also wanted to be compensated for my travel expenses to and from the train station. The cancellation was totally the company's responsibility. He agreed and assured me that he would refund my travel expenses under a "commercial gesture from me to you". He told me it would be applied that day (Booking #***) However, no refund was ever sent to me. I wrote him on Aug. 15, Aug 21, and Aug 30, only to receive auto replies. On Sept. 3rd he finally wrote to me and said, "The approval just went through last week and the refund should be applied by accounting this week." On Sept.12th still no refund and another automatic reply received from him when I wrote. On Sept. 24th I received an email saying that the commercial gesture was being handled by an "incorrect team" and the amount promised would be taken care of in 24 hours
To date no refund received. Today is October 5th!!
Robert *** has not answered my last 2 emails nor phone message left at (917)***
I hold Bedsonline responsible for causing me to incur 40 pounds in travel expenses due to their unwarranted cancellation of my excursion. In addition they caused me inconvenience and stress on my last day in London just riding back and forth to a train station on the other end of London. I have all of the emails that I mentioned above. Robert *** (Key Account Manager for NY State) also stated that it was very wrong of the company to cause a severe delay of a reimbursement of my initial excursion cost and apologized. As stated they did not refund my money for almost 2 months!
Now this extra travel expense is being withheld with unfulfilled promises of reimbursement. (Not to mention numerous calls and emails on this matter) I sincerely want to file this complaint with the company and would like to see the refund of 40 pounds (aprox. $48 US) processed on my credit card. THANK YOU

I paid for hotel rooms and upon arriving to hotel the room I requested were not available. I have requested a refund of payment with no response.
On 4/2/19 I bought through*** Travel Agency on two (2) queen or double beds at the Hambpton Inn Atlanta-Buckhead from 4/17/19 to 4/21/19. Reference number ***. Upon arrival the hotel did not have a room available. I phoned bedsonline emergency number and was informed that since the purchase was made through a Tavel Agency they could not help me. Pleas note that arrival was on the evening of Holy Thrusday and departure on Easter, so we could not contact the agency until Monday 22.
On Monday I filed a complaint with the travel agency a copy of which I include.

FRADULANT INDUCEMENT
DID NOT FULFILL CONTRACT
DID NOT PROVIDE SERVICES FOR FEES RENDERED
REFUSED TO PROVIDE REFUND FOR NOT PROVIDING SERVICES.
A travel agent contracted with this reservation company (third party) for a rental car (Mex Rental Car in Cancun, Mexico). The company accepted advance payment in full. The Rental Car Agency refused to provide a car despite being paid in advance and having a valid credit card number. This was NOT a "no show" as Bedsonline claims. I did in fact show up at the specified date and time on 10/26/17 atthe Rental Car agency located at the Cancun airport upon my arrival on vacation. The rental car company claimed they have not been paid so they could not provide a refund. Bedsonline refused to provide a refund. I was only permitted to speak with a rude customer service representative named Edith. The supervisor, Janice V H refused to speak with me. They committed fraud and also lied to me about contacting the rental car company, which they didn't do.