Bedtime, Inc. Reviews (2)
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Bedtime, Inc. Rating
Description: Mattresses, Futon Sales, Beds - Retail, Furniture - Retail, Furniture Stores (NAICS: 442110)
Address: 848 S Main St, West Bend, Wisconsin, United States, 53095
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www.bedtimebedrooms.com
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We Purchased a mattress at the West Bend Store in January, we loved it so much we are back now to purchase another for our guest room. We bought the Bedtime brand, and it is wonderful. The quality is great, and the support is perfect. The service is wonderful. Fast and free delivery, and very friendly.
Review: I purchased a mattress and box spring queen size set for $848.00 ,3 month ago and found out the box spring is defective and has a metal part sticking out on the surface of the box spring. I contact the service men and the owner of the store, he said that I moved so he can't do anything about it. I have to bring the box spring back to the store,then he will replace it for me.
I purchased the set just before I move to [redacted] from [redacted]. He shouldn't sell me the defective merchandise and charge me for a full price. I noticed that the box spring is not from [redacted].
It look like it was from the Bedtime brand. I thought I was buying a [redacted] set until now.Desired Settlement: Price adjustment or replace [redacted] box spring.
Business
Response:
Regarding the warranty issue with a Queen Boxspring...Although the boxspring was moved to [redacted] from [redacted] & it was used for four months...and under the warranty Transportation is the responsibility of the consumer...Bedtime as always will bend over backwords to take care of the customer! We checked with America's Mattress in [redacted] and they will sell this customer a brand new [redacted] Boxspring for $165.00 including Tax, Delivery, & removal of the boxspring with the issue! After the customer has the new [redacted] boxspring delivered we ask that they forward a copy of the receipt to Bedtime in [redacted] & Bedtime will send this customer a check! Please forward this response to the consumer with the complaint! At Bedtime we are very concerned with our reputation and we hope that most consumers will understand that we Try are best but we are Not Perfect!
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.