Bedzone Reviews (%countItem)
Bedzone Rating
Address: 1170 burnett ave, Concord, California, United States, 94544
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Address: 1170 burnett ave, Concord, California, United States, 94544
Phone: |
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Web: |
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Add contact information for Bedzone
Hi Revdex.com, this company has multiple complaints about false advertising. They have multiple social media accounts where they present items that are not sold at their location. Upon arrival and long travels for most we are shocked to see the same inventory from the grand opening years prior and we are told by staff that the reason the items we came to view are not sold in store anymore is their inventory is based off sales items that change daily, but the store items have not changed. Prices are not as explained I had a discussion where I was offered three prices for three separate king size mattresses all under $700. The next three days I attend the store and none of the items as discussed were in stock. I then purchase an item out of my budget with a leasing company they offer and the item then was an issue to fit in my vehicle. I asked to cancel and was told I would owe a restock fee of 20% meaning $200 plus. I refused considering the item was at there location, I came all the way there and I never took the item it was just paperwork to be cancelled because nothing was adding up on their end. The poor show room, the faulty advertising, the unexplained boxed size fitting it was a complete fraud sales experience to obtain funds. I have been going back and forth for three months and recently I just spoke with the manager Sabrina who claims staff explained it was a pick up issue on my end. I asked to speak with the owner and was told I could not as they have nothing to do with the store, so is she the owner and why would the owner not assist in anyway with a business he owns. Sabrina explained I was more than welcome to reach out to yelp and Revdex.com with no concern of assisting me or understanding the situation at hand.
Business response:
The customer placed her order in store Nov 21 2019. She paid $135.04 via card payment and used a 3rd party financing program for the balance of $907.50 with a $50 payment direct to the finance company, which I believe has been refunded by the finance company since her financing approval has expired on Feb 16 2020. If this has not already been refunded, she can contact them at any time for any questions or concerns in confirming the cancellation of her financing lease. The customer called a few days after her purchase to cancel her order in which we responded by reminding her of our store policies which she agreed to and signed in store, particularly the 20% cancellation / restocking fee. She did not want to pay it and wanted a full refund. After some correspondence the customer decided that she would either try to dispute her initial charge with her bank or let us know when she was going to pick up her mattress, which we had ready and available for her in store. The next few times we talked to her she wanted to move forward with the cancellation of her purchase and wanted us to refund her $135.04 initial payment. Which we responded by reminding her of our store policies again. We also reminded her that we had her item waiting in store if she wanted to pick up or schedule a delivery date. The policies are clearly stated on the invoice which she signed and we would be willing to cancel her order. The cancellation / restocking fee would be ($949 x 20%) $189.80. Which she would only be paying $135.04. The customer has refused to follow through with her agreement of our policies for cancelled order and has also refused to pick up her items, which we have been storing for her for months now. We have been in contact with this customer multiple times, but our store policies are not going to change. To address some of her other claims :
It’s extremely easy to prove we have different models on display in our store now than we did over 2 years ago. We also sell many items, particularly bed frames and other furniture, via in store and online catalogs which are constantly being updated with newly added items and removed discontinued items per the manufacturer’s discretion.
Of course we feel it is the right of the customer to contact Yelp or the Revdex.com about any positive or negative experience they have with our company if they feel that is the appropriate next step.
This customer also stated that they would have as many people as possible leave us negative reviews on Yelp and Revdex.com regardless of if they were a customer of ours or had a personal experience with our business in hopes to give us a bad reputation.
Complaint: 14***
I am rejecting this response because:
The business states they have been in contact with myself. No one has contacted me personally and it is now April. I have reached out multiple times speaking with multiple persons myself if not once a month or less due to lack of communication. I have three children and am pregnant I have no time to attack a business with my son being autistic and my new born due. They state that I have threatened to have non customers review or complain, clearly customers themselves have enough bad experiences to do so I don’t need a person to go out of their way to attack this business. The adds are false, the reviews on yelp say so from customers before and after me, the sale is what is important to the staff not the efficiency of what’s being sold/said by the sales team. The responder feels any negative response after me is easily to blame on myself to take responsibility off what’s already highlighted on yelp, by persons I do not have contact with in anyway, that’s just off subject and childish to say which sadly businesses in this condition you expect no less.This business deserves the complaint as they are correct I refuse to pay and have already taken it up with my bank who is the only one aside from Revdex.com willing to help, I am not here for a refund. There are four staff, one of which is a manager and none can assist but directing you to a invoice or text/call back eventually. There is no process in handling complaints because there is nothing to manage. I had told Sabrina I would reach out to Revdex.com, I’m sure she is the responder and this is the manager part of her responsibility within the store, she stated that I can do as I please and she would go from there end of conversation so this is the most attention I’ve received. No owner to discuss staff, no owner to discuss procedures/payments/policies or complaints, it’s literally a yelp or Revdex.com review because there is no other way to get a conflict resolved.Thank you Revdex.com for gathering the attention of the staff so they see a procedure should be put into place to avoid this in the future. No matter how small or large the business is. I hope that not only my response here will determine your decision but the response of persons I DO NOT know stating the same issues more than months and years before myself who may just have never attempted with Revdex.com for a solution.
Sincerely,
C*** E
This customer has stated that she is not looking for a refund and does not want the mattress, so we are unclear what her motive is or what resolution she is looking for at this time.You cannot go to any business and demand correspondence with the owner. This customer has had contact with the salesperson who helped her in her initial store transaction and escalated conversations with a manager as well. She has been given a consistent response with the store policies that she agreed to. Our store policies are in place as a clear outline to be fair and equal to every customer. It will not be changed for her because she does not want to follow through with her agreement. The cancellation / restocking fee would be ($949 x 20%) $189.80. Which she has only paid $135.04, technically owing our store an additional $54.76. Her chargeback request in the amount of $135.04 with her bank institution has already been denied because we have followed the necessary guidelines.We do not have any need to exaggerate or falsify any information regarding what this customer has said. Everything submitted has been a truthful account of our experience with this customer. During our last conversation she made it clear that she wanted to cancel her order and she hung up the phone. We did not see any reason to reach out for further communication.We are accessible by call, text, or email any time. As you can see by the call log attached, we have had many conversations with this customer answering all of her calls or returning her call immediately.
Complaint: 14***
I am rejecting this response because:
the statement is 100% false. During our last conversation I spoke with Sabrina about giving a credit to other items so I could use the funds since I never received the mattress and have been in contact MYSELF multiple times since last year trying to find a solution. My sales worker has been gone and I have been bumped around from persons who have “heard what’s going on” but they are so confused still. Sabrina the manager even stated herself that the issue was elsewise and I clarified that is not what me and Alex have been discussing. It’s a circle of avoiding the situation to allow time to go on so that nothing can be done. That’s why I’m here.
There was no cancelling and hanging up. As far as wanting a refund, yes I clearly do however I stated here in response to your last message that I was not here, at Revdex.com for a refund rather than having this company who has flipped every word I have said even now in writing with Revdex.com to review, you have taken that I do not want a refund at all. I took it up with my bank which I called Alex personally and told him I would and he happily said ok. Why should I contact multiple institutions to receive a refund? my bank has not rejected anything yet, I spoke with them 3/17/2020. My bank who you falsely told that I received the mattress and picked it up but here are staying I cancelled. Your company is nothing but false information, false sale items and you take no responsibility for any of it. You did not stop reaching out due to cancelling because per Sabrina you were still waiting on me to pick up the mattress. So what is the solution outside of the lies and false conversations that you’ve made up because I’ve been honest enough to reach out and explain I was refusing the purchase, I reached out about contacting Revdex.com and it seems you give more attention here than via phone, text which is all your company offers.
there is no one in charge if your company doesn’t have a store managers or someone in charge then yes, the OWNER should be available. All small business allow contact with the owners if there is no one to assist, which there isn’t so I requested the owner.
Sincerely,
C*** E