Bee-Alive

I have been a long time customer of Bee Alive. I order their Energy Formula capsules. To my knowledge, it is the only non-freeze dried royal jelly capsules on the market. Non-freeze dried royal bee jelly is far superior to similar freeze dried products. I have always been happy with the high quality of these capsules and their customer service is second-to-none.

The business has responded Please see below: On Monday June ***, we received a letter in regards to complaint ID [redacted] Please see attached (letter was not received in time due to change of address)Immediately when we received this letter we pulled the records for this customer, [redacted] so we can respond and rectify in a timely mannerPlease note our records indicate that orders are all under the name of [redacted] ’s wife, [redacted] [redacted] states in the complaint that we stopped calling to notify them of their shipmentsHowever, it is not in our procedures to call customers to notify them of their shipment when they are part of our automatic shipping programWe do however have an Outbound Sales Department that may have called them to offer sales and specials [redacted] also states in the complaint that they needed to delay their order, not cancel due to financial obligationsOur records indicate that on April *, a call was received at 12:pm from [redacted] requesting to delay her shipment from May **, to August **, Our Customer Service representative gladly delayed the shipment as requested [redacted] then stated that they tried to call us and couldn’t reach us and their orders continued to shipIn response, we did not receive any calls, voicemails, or emailsAny of which would have been responded to by someone in our Customer Service DepartmentOn May **, 2015, we then called to advise about delay of order due to backorder and left a voice messageWe did not hear back from anyone so the order continued to shipToday, June **, 2015, at 11:55am our Customer Service Supervisor spoke to [redacted] regarding the complaint and to see how this can be rectifiedOur Supervisor advised that all transactions between the customer and BeeAlive are documented electronicallyWe explained that her order was delayed as requested back in April and we called on May [redacted] to advise the customer about the delay of her most recent autoship order due to product backorder and left a messageThe order shipped because we did not receive a message in return from her to cancel or delayWe advised that perhaps it was the wrong number they calledIt is our top priority to always return calls, emails, etcplaced by our customers or anyone that calls in for that matterWe apologized for the issue and asked what we can do to help [redacted] stated they have been having some issues and don’t wish to receive the product anymore and not to use the credit card on file so we cancelled all fut ure shipmentsAt that point, the customer had seemed satisfied that their request had been fulfilled and the call had endedAs I mentioned, it is always our goal to satisfy customers so if you wish to discuss this matter further we will be more than happy to do soWe are proud of our outstanding record with the Revdex.com and we always hope to maintain a good relationship with both the Revdex.com as well as all our valued customersWe look forward to hearing from you in regard to the settlement of this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their reply to our complaint does not agree with what we remember happened,which amounts to their word against ours and our word against theirsHad they spoke with us even once in at least a six month period we probably could have resolved the problem and would still be doing business with them but they must not care enough to do thatWe are satisfied to let them alone and ask that they do the same for usThank you for your help.I doubt we would have heard from them at all had you not intervenedI really don't understand a business who would not make every effort to contact an unhappy customer if they care Respectfully, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below:
On Monday June [redacted], 2015 we received a letter in regards to complaint ID [redacted]. Please see attached (letter was not received in time...

due to change of address). Immediately when we received this letter we pulled the records for this customer, [redacted] so we can respond and rectify in a timely manner. Please note our records indicate that orders are all under the name of [redacted]’s wife, [redacted]. [redacted] states in the complaint that we stopped calling to notify them of their shipments. However, it is not in our procedures to call customers to notify them of their shipment when they are part of our automatic shipping program. We do however have an Outbound Sales Department that may have called them to offer sales and specials. [redacted] also states in the complaint that they needed to delay their order, not cancel due to financial obligations. Our records indicate that on April *, 2014 a call was received at 12:11 pm from [redacted] requesting to delay her shipment from May **, 2014 to August **, 2014. Our Customer Service representative gladly delayed the shipment as requested. [redacted] then stated that they tried to call us and couldn’t reach us and their orders continued to ship. In response, we did not receive any calls, voicemails, or emails. Any of which would have been responded to by someone in our Customer Service Department. On May **, 2015, we then called to advise about delay of order due to backorder and left a voice message. We did not hear back from anyone so the order continued to ship. Today, June **, 2015, at 11:55am our Customer Service Supervisor spoke to [redacted] regarding the complaint and to see how this can be rectified. Our Supervisor advised that all transactions between the customer and BeeAlive are documented electronically. We explained that her order was delayed as requested back in April 2014 and we called on May ** 2015 to advise the customer about the delay of her most recent autoship order due to product backorder and left a message. The order shipped because we did not receive a message in return from her to cancel or delay. We advised that perhaps it was the wrong number they called. It is our top priority to always return calls, emails, etc. placed by our customers or anyone that calls in for that matter. We apologized for the issue and asked what we can do to help. [redacted] stated they have been having some issues and don’t wish to receive the product anymore and not to use the credit card on file so we cancelled all fut ure shipments. At that point, the customer had seemed satisfied that their request had been fulfilled and the call had ended. As I mentioned, it is always our goal to satisfy customers so if you wish to discuss this matter further we will be more than happy to do so. We are proud of our outstanding record with the Revdex.com and we always hope to maintain a good relationship with both the Revdex.com as well as all our valued customers. We look forward to hearing from you in regard to the settlement of this case.

Review: We have bought product from Bee Alive for several years.We like the product.We have a standard order to be shipped every 3 months and they have our Credit Card on file to charge us and send it.Usually they would call us to let us know it was time to ship and ask if we wanted anything else. That went fine until about nine months ago. They quit calling.Then we had a bit of a financial problem so we called to not cancel the order but hold it a little longer before shipping. they did not answer our call so we left a message.They did not return our call and shipped anyway. Since then they have done the same thing twice more.We have called several times leaving messages each time and also sent them an email. They still have not answered.Just today we received the third box of product,but no reply from them by phone or email.Is this a good business gone bad? I wonder. Respectfully, [redacted]Desired Settlement: We have cancelled that Credit Card. I am under treatment for [redacted] so I don't have the desire or energy to deal with them anymore. It seems that if they have gone bad the public needs to know.If that isn't part of what you do then you decide. [redacted]

Business

Response:

The business has responded. Please see below:On Monday June [redacted], 2015 we received a letter in regards to complaint ID [redacted]. Please see attached (letter was not received in time due to change of address). Immediately when we received this letter we pulled the records for this customer, [redacted] so we can respond and rectify in a timely manner. Please note our records indicate that orders are all under the name of [redacted]’s wife, [redacted] states in the complaint that we stopped calling to notify them of their shipments. However, it is not in our procedures to call customers to notify them of their shipment when they are part of our automatic shipping program. We do however have an Outbound Sales Department that may have called them to offer sales and specials. [redacted] also states in the complaint that they needed to delay their order, not cancel due to financial obligations. Our records indicate that on April *, 2014 a call was received at 12:11 pm from [redacted] requesting to delay her shipment from May **, 2014 to August **, 2014. Our Customer Service representative gladly delayed the shipment as requested. [redacted] then stated that they tried to call us and couldn’t reach us and their orders continued to ship. In response, we did not receive any calls, voicemails, or emails. Any of which would have been responded to by someone in our Customer Service Department. On May **, 2015, we then called to advise about delay of order due to backorder and left a voice message. We did not hear back from anyone so the order continued to ship. Today, June **, 2015, at 11:55am our Customer Service Supervisor spoke to [redacted] regarding the complaint and to see how this can be rectified. Our Supervisor advised that all transactions between the customer and BeeAlive are documented electronically. We explained that her order was delayed as requested back in April 2014 and we called on May ** 2015 to advise the customer about the delay of her most recent autoship order due to product backorder and left a message. The order shipped because we did not receive a message in return from her to cancel or delay. We advised that perhaps it was the wrong number they called. It is our top priority to always return calls, emails, etc. placed by our customers or anyone that calls in for that matter. We apologized for the issue and asked what we can do to help. [redacted] stated they have been having some issues and don’t wish to receive the product anymore and not to use the credit card on file so we cancelled all fut ure shipments. At that point, the customer had seemed satisfied that their request had been fulfilled and the call had ended. As I mentioned, it is always our goal to satisfy customers so if you wish to discuss this matter further we will be more than happy to do so. We are proud of our outstanding record with the Revdex.com and we always hope to maintain a good relationship with both the Revdex.com as well as all our valued customers. We look forward to hearing from you in regard to the settlement of this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their reply to our complaint does not agree with what we remember happened,which amounts to their word against ours and our word against theirs. Had they spoke with us even once in at least a six month period we probably could have resolved the problem and would still be doing business with them but they must not care enough to do that. We are satisfied to let them alone and ask that they do the same for us. Thank you for your help.I doubt we would have heard from them at all had you not intervened. I really don't understand a business who would not make every effort to contact an unhappy customer if they care. Respectfully, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,