Bee Lasso

I had initially asked for a $price adjustment and that request went unanswered this is what? caused? the matter to escalate to this level.This also? was? the catalyst of me making contact with [redacted] ? and as per [redacted] s policy I was given a refund of an? item? that was not in dispute.? The "gift" that was sent was exactly that a GIFT for the initial hassle of my order being lost(my order was placed before any so called "warehouse move") ? so that argument is also mootAs I stated in my prior email I felt misled even before the package arrived? Yes the package was opened to see if indeed I was receiving a lesser product than expected.The product was used and is substandardAll [redacted] ? had to do was simply reply and not make me chase/hunt the company down for a resolve ? ? Thank You?

I had initially asked for a $price adjustment and that request went unanswered this is what caused the matter to escalate to this level.This also was the catalyst of me making contact with [redacted] and as per [redacted] s policy I was given a refund of an item that was not in disputeThe "gift" that was sent was exactly that a GIFT for the initial hassle of my order being lost(my order was placed before any so called "warehouse move") so that argument is also mootAs I stated in my prior email I felt misled even before the package arrived Yes the package was opened to see if indeed I was receiving a lesser product than expected.The product was used and is substandardAll [redacted] had to do was simply reply and not make me chase/hunt the company down for a resolve Thank You

Dear Mr***, I am respectfully writing to respond to the issue with Mr *** ***I'm not sure what Mr ***'s sources are, but it couldn't possibly be any of our websitesThe “***” are glass importersWe do not sell American glass, and nowhere do represent
it as American glass“Bee Lasso” is composed of raw materials from all around the world; including Ecuador, Iowa and ChinaIt is not considered a product of the USA, eitherWe have been in business for over years with literally thousands of satisfied customers and maintain a “Top Rated” status on both *** and ***This can be verified easily by visiting the *** and *** sites, themselvesThe customer's argument is hinged on the fact that we sell American products, when in fact we sell items from around the worldNot that it matters, but, it would be impossible to make our Bee Lasso product solely from raw American materials, as there is no commercially grown industrial hemp produced in the USAWhen Mr *** ordered from the site, it was down for well advertised annual updatesWe still accepted orders, but every customer was alerted to the site closure; before their order, while confirming the order and then once again after checkoutThere was also a banner on every page alerting customers of the dates we were not shipping ordersFeb 25th was our well advertised re-opening and we shipped Mr ***'s order along with others, the same day the site relaunchedTracking shows a day shipping time to Mr ***'s homeAgain, this is easily confirmed by visiting ***The tracking number is ***Before his items were even shipped, Mr *** contacted the *** to complainOur customer service department offered a refund, which was declined by Mr ***Customer service then apologized again for the site closure delays by sending out an additional package with product samples and sought after merchandise that Mr *** acceptedThat package shipped on tracking # ***Then, while the package was in transit, Mr *** sent another email to customer service expressing his dissatisfactionCustomer service instructed Mr *** that when he received the package, to mark it "Return to Sender" and that we would give him a 100% refundMr *** declined our offer and instead took possession, opened the package and kept the itemIt is my opinion that Mr *** created this chaos because he found a cheaper version on a B2B wholesale website and felt cheatedWe feel secure that we have done everything in our power to make this customer happy, including gratuitously refunding an unrelated *** order 100%; just to show good faithMr *** received the well made, high quality products he ordered, and then some; in a timely manner, at a fair price; but, as it is with virtually everything on the internet, with enough searching, you can always find a shady website with a "better deal"On the other hand if you want to purchase from a trusted, branded website with quality products, our prices are more than appropriateWe stand behind our decisions and feel we gave Mr *** first class customer service Truly, we here at *** & Bee Lasso are sorry it had to come to thisWe strive to have happy, repeat customersWe are even still willing to work with Mr *** & only wish him wellSincerely, The Owners & Employees of *** & Bee Lasso

I am rejecting this response because: Bee Lasso and the *** Have stolen my moneyJust plain thieves!!

Please accept this as our final reply to case #***We stand by our statement & feel satisfied that we gave excellent customer service to the endWe feel that anymore communication on this matter would be redundantWe are content to let the complaint stand on your site, knowing that we did everything possible to please the consumerThank you for shopping ***

Dear Mr***, I am respectfully writing to respond to the issue with Mr *** ***I'm not sure what Mr ***'s sources are, but it couldn't possibly be any of our websitesThe
“***” are glass importersWe do not sell American glass, and nowhere do represent it as American glass“Bee Lasso” is composed of raw materials from all around the world; including Ecuador, Iowa and ChinaIt is not considered a product of the USA, eitherWe have been in business for over years with literally thousands of satisfied customers and maintain a “Top Rated” status on both *** and ***This can be verified easily by visiting the *** and *** sites, themselvesThe customer's argument is hinged on the fact that we sell American products, when in fact we sell items from around the worldNot that it matters, but, it would be impossible to make our Bee Lasso product solely from raw American materials, as there is no commercially grown industrial hemp produced in the USAWhen Mr *** ordered from the site, it was down for well advertised annual updatesWe still accepted orders, but every customer was alerted to the site closure; before their order, while confirming the order and then once again after checkoutThere was also a banner on every page alerting customers of the dates we were not shipping ordersFeb 25th was our well advertised re-opening and we shipped Mr ***'s order along with others, the same day the site relaunchedTracking shows a day shipping time to Mr ***'s homeAgain, this is easily confirmed by visiting ***The tracking number is ***Before his items were even shipped, Mr *** contacted the *** to complainOur customer service department offered a refund, which was declined by Mr ***Customer service then apologized again for the site closure delays by sending out an additional package with product samples and sought after merchandise that Mr *** acceptedThat package shipped on tracking # ***Then, while the package was in transit, Mr *** sent another email to customer service expressing his dissatisfactionCustomer service instructed Mr *** that when he received the package, to mark it "Return to Sender" and that we would give him a 100% refundMr *** declined our offer and instead took possession, opened the package and kept the itemIt is my opinion that Mr *** created this chaos because he found a cheaper version on a B2B wholesale website and felt cheatedWe feel secure that we have done everything in our power to make this customer happy, including gratuitously refunding an unrelated *** order 100%; just to show good faithMr *** received the well made, high quality products he ordered, and then some; in a timely manner, at a fair price; but, as it is with virtually everything on the internet, with enough searching, you can always find a shady website with a "better deal"On the other hand if you want to purchase from a trusted, branded website with quality products, our prices are more than appropriateWe stand behind our decisions and feel we gave Mr *** first class customer service Truly, we here at *** & Bee Lasso are sorry it had to come to thisWe strive to have happy, repeat customersWe are even still willing to work with Mr *** & only wish him wellSincerely, The Owners & Employees of *** & Bee Lasso

I had initially asked for a $price adjustment and that request went unanswered this is what caused the matter to escalate to this levelThis also was the catalyst of me making contact with *** and as per ***s policy I was given a refund of an item that was not in dispute.
The "gift" that was sent was exactly that a GIFT for the initial hassle of my order being lost(my order was placed before any so called "warehouse move") so that argument is also moot
As I stated in my prior email I felt misled even before the package arrived Yes the package was opened to see if indeed I was receiving a lesser product than expectedThe product was used and is substandard
All *** *** had to do was simply reply and not make me chase/hunt the company down for a resolve Thank You

Dear Mr***,? ? I am respectfully writing to respond to the issue with Mr *** ***I'm not sure what Mr ***'s sources are, but it couldn't possibly be any of our websitesThe “***” are glass importersWe do not sell American glass, and nowhere do represent
it as American glass“Bee Lasso” is composed of raw materials from all around the world; including Ecuador, Iowa and ChinaIt is not considered a product of the USA, eitherWe have been in business for over years with literally thousands of satisfied customers and maintain a “Top Rated” status on both *** and ***This can be verified easily by visiting the? ***? and? ***? sites, themselvesThe customer's argument is hinged on the fact that we sell American products, when in fact we sell items from around the worldNot that it matters, but, it would be impossible to make our Bee Lasso product solely from raw American materials, as there is no commercially grown industrial hemp produced in the USAWhen Mr *** ordered from the site, it was down for well advertised annual updatesWe still accepted orders, but every customer was alerted to the site closure; before their order, while confirming the order and then once again after checkoutThere was also a banner on every page alerting customers of the dates we were not shipping ordersFeb 25th was our well advertised re-opening and we shipped Mr ***'s order along with others, the same day the site relaunchedTracking shows a day shipping time to Mr ***'s homeAgain, this is easily confirmed by visiting? ***The tracking number is ***Before his items were even shipped, Mr *** contacted the *** to complainOur customer service department offered a refund, which was declined by Mr ***Customer service then apologized again for the site closure delays by sending out an additional package with product samples and sought after merchandise that Mr *** acceptedThat package shipped on tracking # ***Then, while the package was in transit, Mr *** sent another email to customer service expressing his dissatisfactionCustomer service instructed Mr *** that when he received the package, to mark it "Return to Sender" and that we would give him a 100% refundMr *** declined our offer and instead took possession, opened the package and kept the itemIt is my opinion that Mr *** created this chaos because he found a cheaper version on a B2B wholesale website and felt cheatedWe feel secure that we have done everything in our power to make this customer happy, including gratuitously refunding an unrelated *** order 100%; just to show good faithMr *** received the well made, high quality products he ordered, and then some; in a timely manner, at a fair price; but, as it is with virtually everything on the internet, with enough searching, you can always find a shady website with a "better deal"On the other hand if you want to purchase from a trusted, branded website with quality products, our prices are more than appropriateWe stand behind our decisions and feel we gave Mr *** first class customer service? Truly, we here at *** & Bee Lasso are sorry it had to come to thisWe strive to have happy, repeat customersWe are even still willing to work with Mr *** & only wish him wellSincerely, The Owners & Employees of *** & Bee Lasso

I had initially asked for a $price adjustment and that request went unanswered this is what? caused? the matter to escalate to this level.This also? was? the catalyst of me making contact with *** ? and as per ***s policy I was given a refund of an? item? that was not in dispute.? The "gift" that was sent was exactly that a GIFT for the initial hassle of my order being lost(my order was placed before any so called "warehouse move") ? so that argument is also mootAs I stated in my prior email I felt misled even before the package arrived? Yes the package was opened to see if indeed I was receiving a lesser product than expected.The product was used and is substandardAll *** *** ? had to do was simply reply and not make me chase/hunt the company down for a resolve ? ? Thank You?

I had initially asked for a $20.00 price adjustment and that request went unanswered this is what caused the matter to escalate to this level.This also was the catalyst of me making contact with [redacted]  and as per [redacted]s policy I was given a refund of an item that was not in dispute. The "gift" that was sent was exactly that a GIFT for the initial hassle of my order being lost. (my order was placed before any so called "warehouse move")  so that argument is also mootAs I stated in my prior email I felt misled even before the package arrived.  Yes the package was opened to see if indeed I was receiving a lesser product than expected.The product was used and is substandardAll [redacted]  had to do was simply reply and not make me chase/hunt the company down for a resolve    Thank You

Please accept this as our final reply to case #[redacted]. We stand by our statement & feel satisfied that we gave excellent customer service to the end. We feel that anymore communication on this matter would be redundant. We are content to let the complaint stand on your site, knowing that we did everything possible to please the consumer. Thank you for shopping [redacted].

I am rejecting this response because: Bee Lasso and the [redacted] Have stolen my money. Just plain thieves!!

Review: Bee Lasso is a shameful and dishonest company. Their deceptive practices need to stop. I made a purchase 1/15/2016 from Bee Lasso of Joint Wax thru [redacted]. I chose Bee Lasso because it was a USA made product. Included with my delivery package from Bee Lasso was promotional materials for various companies one of which was a flyer for [redacted]. I figured that I trusted [redacted] and they trusted Bee Lasso so I felt safe in placing an order. I placed my order on 1/23/2016 and even paid what I felt was a high shipping fee of 14.00 expecting at least to get my product in a timely manner. On 2/23/2016 I still had no product. [redacted] does not have easily obtainable contact information. I had to go to my credit card statement to find a phone number. That number connected me to a [redacted]. I asked if he was [redacted] and he agreed that he was. He did apologize and claimed my order was lost in a warehouse move. Again I am thinking I am dealing with a USA seller of USA Glass. [redacted] said he would send a “gift” for my patience. [redacted] then sent me a tracking # with a China origin. I was not pleased but felt since they were independent of each other, I was just going to have to wait and see. That’s when the “gift” from [redacted] of “[redacted]” it was an almost exact copy of items (joint wax and the promotional materials) that I had originally recieved from Bee Lasso on 1/15/2016. That is when I figured out that they are one in the same company!!!. I wrote [redacted] On 2/28/2016 6:39 PM, [redacted] wrote:

I am confused… I thought I was buying from a USA glass outfit. It seems that from the(china) tracking # you gave me…. I am probably going to get the same thing that I could order myself from [redacted]. If this is true, I am very disappointed and kind of deceived. I gave you guys a try due to an advertisement included from Bee Lasso. First my order was Lost because of a “warehouse move” now this snag??? And you mentioned a gift was being for the hassle I sure hope it is 2 Nectar Collectors for the price of one. I hope you give me a heads up. Thanks

On 3/13/2016 I sent an email

Hello

The package was left on my doorstep so I could not decline it. The item was just what I thought…. it was the same item that I could have bought myself from any number of china wholesalers for an average of $20.00. Like I said in my earlier email I feel duped. I thank you for the gift you sent but that really still did not even things out. The time I had to wait. The fact that I had to bring it to your attention my order was never processed. The “warehouse move” was at best a change of drop shippers or so I feel. The excessive shipping charges I could go on but why?? I do also understand your point of view as a business person so I tell you this as information to avoid these pitfalls. A partial refund of $20.00 would shut me up for good. I hope you consider this. Thanks

[redacted] chose not to respond.

So I contacted BEE Lasso 3/152016

this order included advertisements for you satellite business [redacted] and I was unhappy with the item I received I wrote asking for a partial refund of $20.00 for the order adjustment and the shipping charges of approx. $14.00 for shipping that took 9 weeks. You have not replied to that email so I am trying again as per [redacted]s request before I leave a poor review. Thanks You for Your Prompt Attention

Bee Lasso Hostile Reply 3/14/2016

Woah [redacted] tracks every correspondence between sellers and buyers we have NOT had any email alerting of any issues.

If you check your tracking number, you ordered this on 15th that was a Friday and your package left our facility Monday first scan was on Tuesday The 19th.

this order was placed on your doorstep on Jan 23rd. 4 days in transit, 9 weeks? where is this 9 weeks of shipping?

what is the issue with the original order?

[redacted] Reply 3/15/2016

You included advertisements for [redacted] with my order of joint wax. I used them on your recommendation and feel ripped off by them. I have emailed [redacted] (I got that contact off my CC Bill) about the issue of my missing order and he replied that it had got lost and he would send another. To shut me up for the lost order he sent more wax and some bee lasso wick (again with the same advertisements). When I got the tracking # for the item he shipped I noticed it had a China origin. I thought I was buying from a USA made item not the same thing I could buy on my own for $20.00 from [redacted] or even [redacted]... So I again emailed this mystery [redacted] and asked for a 20.00 credit for all the hassle with no reply this time. I feel you are one in the same as companies do to your partnership with [redacted] So yes I am not pleased. I dealt with a lost order that I had to initiate my search for the seller info and the run around. I paid a whopping $14.00 shipping and It took over 9 weeks just to receive bunk

Bee Lasso wrote Back 3/16/2016

[redacted] responded to you in your email. Do you have an [redacted] issue?

That’s when I Knew for sure It was just a Front

This was the last they chose to reach out so I wrote 3/17/2016

Your business practices are shameful. You as an [redacted] seller that includes promotional materials for your sister companies (trying to make side deals to cut [redacted] out) are not the type of practices that [redacted] would find acceptable. And when you do try to cut [redacted] out of their profits the least you could do is provide better customer service. it is unfortunate that a resolution cannot be made. You Have a Great Day

A bad situation made worse by Horrible customer service!!!Desired Settlement: Full refund of My $54.00

Business

Response:

Dear Mr. [redacted], I am respectfully writing to respond to the issue with Mr [redacted]. I'm not sure what Mr [redacted]'s sources are, but it couldn't possibly be any of our websites. The “[redacted]” are glass importers. We do not sell American glass, and nowhere do represent it as American glass. “Bee Lasso” is composed of raw materials from all around the world; including Ecuador, Iowa and China. It is not considered a product of the USA, either. We have been in business for over 5 years with literally thousands of satisfied customers and maintain a “Top Rated” status on both [redacted] and [redacted]. This can be verified easily by visiting the [redacted] and [redacted] sites, themselves. The customer's argument is hinged on the fact that we sell American products, when in fact we sell items from around the world. Not that it matters, but, it would be impossible to make our Bee Lasso product solely from raw American materials, as there is no commercially grown industrial hemp produced in the USA. When Mr [redacted] ordered from the site, it was down for well advertised annual updates. We still accepted orders, but every customer was alerted to the site closure; before their order, while confirming the order and then once again after checkout. There was also a banner on every page alerting customers of the dates we were not shipping orders. Feb 25th was our well advertised re-opening and we shipped Mr [redacted]'s order along with 14 others, the same day the site relaunched. Tracking shows a 9 day shipping time to Mr [redacted]'s home. Again, this is easily confirmed by visiting [redacted]. The tracking number is [redacted]. Before his items were even shipped, Mr [redacted] contacted the [redacted] to complain. Our customer service department offered a refund, which was declined by Mr [redacted]. Customer service then apologized again for the site closure delays by sending out an additional package with product samples and sought after merchandise that Mr [redacted] accepted. That package shipped on tracking # [redacted]. Then, while the package was in transit, Mr [redacted] sent another email to customer service expressing his dissatisfaction. Customer service instructed Mr [redacted] that when he received the package, to mark it "Return to Sender" and that we would give him a 100% refund. Mr [redacted] declined our offer and instead took possession, opened the package and kept the item. It is my opinion that Mr [redacted] created this chaos because he found a cheaper version on a B2B wholesale website and felt cheated. We feel secure that we have done everything in our power to make this customer happy, including gratuitously refunding an unrelated [redacted] order 100%; just to show good faith. Mr [redacted] received the well made, high quality products he ordered, and then some; in a timely manner, at a fair price; but, as it is with virtually everything on the internet, with enough searching, you can always find a shady website with a "better deal". On the other hand if you want to purchase from a trusted, branded website with quality products, our prices are more than appropriate. We stand behind our decisions and feel we gave Mr [redacted] first class customer service. Truly, we here at [redacted] & Bee Lasso are sorry it had to come to this. We strive to have happy, repeat customers. We are even still willing to work with Mr [redacted] & only wish him well. Sincerely, The Owners & Employees of [redacted] & Bee Lasso.

Consumer

Response:

I had initially asked for a $20.00 price adjustment and that request went unanswered this is what caused the matter to escalate to this level.This also was the catalyst of me making contact with [redacted] and as per [redacted]s policy I was given a refund of an item that was not in dispute. The "gift" that was sent was exactly that a GIFT for the initial hassle of my order being lost. (my order was placed before any so called "warehouse move") so that argument is also mootAs I stated in my prior email I felt misled even before the package arrived. Yes the package was opened to see if indeed I was receiving a lesser product than expected.The product was used and is substandardAll [redacted] had to do was simply reply and not make me chase/hunt the company down for a resolve Thank You

Business

Response:

Please accept this as our final reply to case #[redacted]. We stand by our statement & feel satisfied that we gave excellent customer service to the end. We feel that anymore communication on this matter would be redundant. We are content to let the complaint stand on your site, knowing that we did everything possible to please the consumer. Thank you for shopping [redacted].

Consumer

Response:

I am rejecting this response because: Bee Lasso and the [redacted] Have stolen my money. Just plain thieves!!