Bee Pest Services, Inc.

There are many options to put a work order request in writing. The work order request can be emailed, faxed, placed in writing at our office and through the tenant portal. If there are issues with our portal, please let us know. To our knowledge, everything is up and running and has been. Many other tenants successfully pay their rent and submit work orders daily through the portal. As stated in my previous response, I placed a work order because you put your work order request in writing by way of the Revdex.com. Since then, our handyman has contacted you, leaving you a voicemail but with no return phone call from you. This morning, the Property Manager emailed you and is yet to receive a response back. We require work order requests in writing so that we fully understand the issue and that we know that you the tenant is reporting the issue. Often times, a phone call can get misunderstood; thus, the handyman goes out to look at the wrong issue. If you have changed any of your contact information, please contact us immediately so we know the best way to get a hold of you. Sincerely, Office Manager

After completing research, here is what has been found: There are currently no open work orders since our handyman was out there for the bathroom on 2/18/16. We require all work orders to be placed in writing, per Paragraph of the executed rental contract. The language is in bold
and capital letters because it is so important. We will generate a work order for the items that have been placed in this complaint, as we have it in writing. A handyman will contact you directly to schedule. Regarding the outstanding balance, please refer to Paragraph and Paragraph of the executed Rental Contract for further clarification. Furthermore, written payment arrangements by the tenant have been given to the Property Manager proving acceptance of monies owed by the tenant. Tenant promised to pay the balance due, but never paid which is why the tenant is currently pending eviction. This process can only be stopped by the tenant paying all money owed, in full Our contracts are written so that at any point, if a tenant(s) no longer wishes to continue with their contract, all that is needed is a day notice which needs to be given on the 1st day of any given month and rent would need to be paid for the last month of their tenancy. There are no other requirements. The tenants could have elected to do this, but at this juncture, they are under eviction and do not have this option since the eviction will happen any day now. In conclusion, we are not able to meet the requested settlement. Tenant(s) paid a $security deposit; however, any monies outstanding at time of move out would need be satisfied before any opportunity of a refund could be given. The balance on the account is higher than the amount of the security deposit paid. Additionally, a move out inspection would need be completed by the Property Manager to determine if any damage was caused by the tenant during their occupancy.Documentation can be provided. I have tried a hand full of times to upload the applicable documents, but I keep getting an error message. The files are in PDF format Sincerely, Office Manager

This has already been addressed in the response submitted for the same complaint by your spouse on Wednesday, 3/8/17.? Please re-read your rental contract to better understand the terms there were agreed upon.? Section covers that no deposit was paid.? Section covers that option
money was non-refundable.? There was a potential for a bonus; however, the terms to qualify for a bonus was to fulfill your rental contract.? You did not stay through your contract end date of 9/30/16.? You vacated on 5/31/16.? Any disputes or possible settlements need to be addressed with the collection agency directly.? Their information was given to you directly in an email by me to you on 3/8/17.?

Complaint: ***
I am rejecting this response because: If there system is down and you cannot put a work order in to have someone come fix the issues with the house than the only other option is to call and they rarely ever return your callsThe water damage that they supposedly had fixed from the upstairs kitchen to the downstairs basement is worse because the issue has not been fixed and black mold has started to growSomething that we have tried multiple times to inform them ofNone of the issues were ever fixed and I don't feel like I should have to pay late fee's that I still don't think that I owe if they are not fixing the issues on the property at handThey are a property management company and any time an issue like that arises it should be dealt with promptly and a call should be returned immediately when the issue at hand is told in detail on a voice mailNothing has been fixed or dealt with properly
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I do want a response with a time I can expect maintenance to come to my homeThe roofer said there is water damage in the home and that the roof is also rusted and needs to be addressedHe said that it probably has been leaking for a whileI need a mold test done, since I moved in my daughter and I have been experiencing symptoms that can relate to mold such as stuffy nose and itchy throat, this has gotten worse since it rained heavily for a few daysI hope you understand that I have all of my calls between me and Brian recorded and can assure you I was not the rude person in the situationMiguel the maintance lead called me on 5/and said a roofer would be out on the second of May at 10am, to at least tarp the roofIt was not raining that morning, but I understand emergency situations and the only reason I got in touch with Brian was to find out when the roofer would be here, and if he could just find out the timeBrian responded with screaming saying he is not the roofing company, and told me to tarp the roof myselfI have not recieved a copy of my lease that was requested an extreamly long time ago, I was also dealing with Erin who neglected my situation, neglected to give me proper policies and procedures for work orders and left me with empty promises as far as work that needs done hereSorry for all of the confusion and I thank you for not charging me for the plumbing and faucet plumbing fixtureI simply just need information on when the work order for the remaining work (sealing holes from mice, installing screen door, fixing back door leak, water damage repairs and a mold test) will be completedI understand this property has needed things to be habitable and maintance has came over a few times, but I do pay $per month for their services if necessaryEverything on the work order besides the new roof damage was put in when I first moved in so I do need everything completed before 5/I put in my work order for the water damage on 5/Brian also said he was removing my $discount for creating a work order that said to bring mouse traps and he refused to take care of that even though I had texts from Erin saying that maintenance would bring trapsI want to make sure that isn't happening as I am still upholding my end, there are just repairs that need done that are beyond anyone's control and I simply want it resolved so I can enjoy my placeIt will be great and habitable once these few things are completedThank you for your response!?
Sincerely,
*** ***
?

This tenant moved into this home on 3/9.? At the time she signed the lease, she was required to view the property as we do lease the homes in condition.? After viewing the home, *** moved forward with renting the home understanding fully the condition it was in.? The lease
she signed clearly states the following:? "As an incentive for assuming full responsibility for minor repairs and for continuing the maintenance of the property, also for paying in advance for the upcoming month via tenant portal or electronic cash payment, a discounted amount of $is offered.? Resident MUST utilize the $discounted rent for parts and materials needed to maintain the property,? however the discount does not include labor costs.? Residents will need to submit any and all receipts for verification of repairs.? Prior to any work performed on the property Resident must first place a written maintenance request for the approval of the owner.? Provided the resident meets these conditions, $will be deducted from rent each month and resident pays the remainder balance.? The attached resident ledger shows that currently, the tenant has only been paying $monthly when the lease rent is $as she has been given the maintenance discount thus far.? As to the $charge *** is asking for reimbursement on, it has been explained that since the material cost was under $100, it is our expectation that the tenant takes care of the repair, or forfeit the maintenance discount.? The owner has agreed to reimburse the cost of this repair in good faith, however we do not issue ledger credits for repairs.? Once she has paid the $in rent that she is currently withholding, we will process a check to her for reimbursement.In regards to the plumbing charge *** refers to, the documentation of the company that performed the service is attached showing that there are no issues with the plumbing there.? A low flow toilet not being recommended does not mean it is not acceptable for use.? As you can also see from the tenant ledger, *** has never been charged the $repair charge she is claiming we billed her for.The roof repair *** is referring to us was reported on 5/at 2:in the afternoon.? This issue was forwarded to our roofer on the afternoon of 5/1.? On 5/the roofer was not able to get out to look at the roof as it was raining heavily and it is a safety concern to be on the roof in that weather.? *** was insistent that someone was sent out despite it repeatedly being explained that the roofer will not inspect the roof in that weather.? She was told that if the weather was better, the roofer would be out on 5/3.? Again on 5/it was raining heavily.? *** called being very rude demanding that someone come out immediately to address the issue.? Her property manager explained that the roofer will not come unless the roof is dry enough for it to be safe to get on.? On 5/the weather was dry and the roofer was able to get up on the roof to do the repair.? The repair was always a priority, however the demands of the tenant as far as the timeline to get it repaired were not reasonable considering the weather.? Additionally, *** complains that maintenance she requests has not been addressed on the home, however she was told at move in that the home is in condition and the rent price reflects that.? Since she moved in, the owner has approved:-Installation of new carpet-Installation of new windows-Installation of a new screen door? Our maintenance staff has performed over hours of maintenance on the home since March when she moved in.? This does not include the most recent work orders submitted.? Considering this has only been two months, we feel that we have absolutely upheld our maintenance obligations to the tenant.? Considering that the tenant so far has been unwilling to uphold her maintenance obligations per the lease, we fully support and encourage the tenant finding a residence that is more suitable to her needs.? The lease agreement is a month-to-month agreement and the tenant is welcome to terminate her tenancy at any point in time if she is unhappy with the service she is receiving from us.? We would be happy to discuss ***'s options for moving on without financial penalty.? ?