Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I do want a response with a time I can expect maintenance to come to my homeThe roofer said there is water damage in the home and that the roof is also rusted and needs to be addressedHe said that it probably has been leaking for a whileI need a mold test done, since I moved in my daughter and I have been experiencing symptoms that can relate to mold such as stuffy nose and itchy throat, this has gotten worse since it rained heavily for a few daysI hope you understand that I have all of my calls between me and Brian recorded and can assure you I was not the rude person in the situationMiguel the maintance lead called me on 5/and said a roofer would be out on the second of May at 10am, to at least tarp the roofIt was not raining that morning, but I understand emergency situations and the only reason I got in touch with Brian was to find out when the roofer would be here, and if he could just find out the timeBrian responded with screaming saying he is not the roofing company, and told me to tarp the roof myselfI have not recieved a copy of my lease that was requested an extreamly long time ago, I was also dealing with Erin who neglected my situation, neglected to give me proper policies and procedures for work orders and left me with empty promises as far as work that needs done hereSorry for all of the confusion and I thank you for not charging me for the plumbing and faucet plumbing fixtureI simply just need information on when the work order for the remaining work (sealing holes from mice, installing screen door, fixing back door leak, water damage repairs and a mold test) will be completedI understand this property has needed things to be habitable and maintance has came over a few times, but I do pay $per month for their services if necessaryEverything on the work order besides the new roof damage was put in when I first moved in so I do need everything completed before 5/I put in my work order for the water damage on 5/Brian also said he was removing my $discount for creating a work order that said to bring mouse traps and he refused to take care of that even though I had texts from Erin saying that maintenance would bring trapsI want to make sure that isn't happening as I am still upholding my end, there are just repairs that need done that are beyond anyone's control and I simply want it resolved so I can enjoy my placeIt will be great and habitable once these few things are completedThank you for your response!? Sincerely, [redacted] ?
This tenant moved into this home on 3/9. At the time she signed the lease, she was required to view the property as we do lease the homes in condition. After viewing the home, [redacted] moved forward with renting the home understanding fully the condition it was in. The lease she signed clearly states the following: "As an incentive for assuming full responsibility for minor repairs and for continuing the maintenance of the property, also for paying in advance for the upcoming month via tenant portal or electronic cash payment, a discounted amount of $is offered. Resident MUST utilize the $discounted rent for parts and materials needed to maintain the property, however the discount does not include labor costs. Residents will need to submit any and all receipts for verification of repairs. Prior to any work performed on the property Resident must first place a written maintenance request for the approval of the owner. Provided the resident meets these conditions, $will be deducted from rent each month and resident pays the remainder balance. The attached resident ledger shows that currently, the tenant has only been paying $monthly when the lease rent is $as she has been given the maintenance discount thus far. As to the $charge [redacted] is asking for reimbursement on, it has been explained that since the material cost was under $100, it is our expectation that the tenant takes care of the repair, or forfeit the maintenance discount. The owner has agreed to reimburse the cost of this repair in good faith, however we do not issue ledger credits for repairs. Once she has paid the $in rent that she is currently withholding, we will process a check to her for reimbursement.In regards to the plumbing charge [redacted] refers to, the documentation of the company that performed the service is attached showing that there are no issues with the plumbing there. A low flow toilet not being recommended does not mean it is not acceptable for use. As you can also see from the tenant ledger, [redacted] has never been charged the $repair charge she is claiming we billed her for.The roof repair [redacted] is referring to us was reported on 5/at 2:in the afternoon. This issue was forwarded to our roofer on the afternoon of 5/1. On 5/the roofer was not able to get out to look at the roof as it was raining heavily and it is a safety concern to be on the roof in that weather. [redacted] was insistent that someone was sent out despite it repeatedly being explained that the roofer will not inspect the roof in that weather. She was told that if the weather was better, the roofer would be out on 5/3. Again on 5/it was raining heavily. [redacted] called being very rude demanding that someone come out immediately to address the issue. Her property manager explained that the roofer will not come unless the roof is dry enough for it to be safe to get on. On 5/the weather was dry and the roofer was able to get up on the roof to do the repair. The repair was always a priority, however the demands of the tenant as far as the timeline to get it repaired were not reasonable considering the weather. Additionally, [redacted] complains that maintenance she requests has not been addressed on the home, however she was told at move in that the home is in condition and the rent price reflects that. Since she moved in, the owner has approved:-Installation of new carpet-Installation of new windows-Installation of a new screen door Our maintenance staff has performed over hours of maintenance on the home since March when she moved in. This does not include the most recent work orders submitted. Considering this has only been two months, we feel that we have absolutely upheld our maintenance obligations to the tenant. Considering that the tenant so far has been unwilling to uphold her maintenance obligations per the lease, we fully support and encourage the tenant finding a residence that is more suitable to her needs. The lease agreement is a month-to-month agreement and the tenant is welcome to terminate her tenancy at any point in time if she is unhappy with the service she is receiving from us. We would be happy to discuss [redacted] 's options for moving on without financial penalty.
This has already been addressed in the response submitted for the same complaint by your spouse on Wednesday, 3/8/17. Please re-read your rental contract to better understand the terms there were agreed upon. Section covers that no deposit was paid. Section covers that option money was non-refundable. There was a potential for a bonus; however, the terms to qualify for a bonus was to fulfill your rental contract. You did not stay through your contract end date of 9/30/16. You vacated on 5/31/16. Any disputes or possible settlements need to be addressed with the collection agency directly. Their information was given to you directly in an email by me to you on 3/8/17.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I do want a response with a time I can expect maintenance to come to my homeThe roofer said there is water damage in the home and that the roof is also rusted and needs to be addressedHe said that it probably has been leaking for a whileI need a mold test done, since I moved in my daughter and I have been experiencing symptoms that can relate to mold such as stuffy nose and itchy throat, this has gotten worse since it rained heavily for a few daysI hope you understand that I have all of my calls between me and Brian recorded and can assure you I was not the rude person in the situationMiguel the maintance lead called me on 5/and said a roofer would be out on the second of May at 10am, to at least tarp the roofIt was not raining that morning, but I understand emergency situations and the only reason I got in touch with Brian was to find out when the roofer would be here, and if he could just find out the timeBrian responded with screaming saying he is not the roofing company, and told me to tarp the roof myselfI have not recieved a copy of my lease that was requested an extreamly long time ago, I was also dealing with Erin who neglected my situation, neglected to give me proper policies and procedures for work orders and left me with empty promises as far as work that needs done hereSorry for all of the confusion and I thank you for not charging me for the plumbing and faucet plumbing fixtureI simply just need information on when the work order for the remaining work (sealing holes from mice, installing screen door, fixing back door leak, water damage repairs and a mold test) will be completedI understand this property has needed things to be habitable and maintance has came over a few times, but I do pay $per month for their services if necessaryEverything on the work order besides the new roof damage was put in when I first moved in so I do need everything completed before 5/I put in my work order for the water damage on 5/Brian also said he was removing my $discount for creating a work order that said to bring mouse traps and he refused to take care of that even though I had texts from Erin saying that maintenance would bring trapsI want to make sure that isn't happening as I am still upholding my end, there are just repairs that need done that are beyond anyone's control and I simply want it resolved so I can enjoy my placeIt will be great and habitable once these few things are completedThank you for your response!? Sincerely, [redacted] ?
This tenant moved into this home on 3/9. At the time she signed the lease, she was required to view the property as we do lease the homes in condition. After viewing the home, [redacted] moved forward with renting the home understanding fully the condition it was in. The lease she signed clearly states the following: "As an incentive for assuming full responsibility for minor repairs and for continuing the maintenance of the property, also for paying in advance for the upcoming month via tenant portal or electronic cash payment, a discounted amount of $is offered. Resident MUST utilize the $discounted rent for parts and materials needed to maintain the property, however the discount does not include labor costs. Residents will need to submit any and all receipts for verification of repairs. Prior to any work performed on the property Resident must first place a written maintenance request for the approval of the owner. Provided the resident meets these conditions, $will be deducted from rent each month and resident pays the remainder balance. The attached resident ledger shows that currently, the tenant has only been paying $monthly when the lease rent is $as she has been given the maintenance discount thus far. As to the $charge [redacted] is asking for reimbursement on, it has been explained that since the material cost was under $100, it is our expectation that the tenant takes care of the repair, or forfeit the maintenance discount. The owner has agreed to reimburse the cost of this repair in good faith, however we do not issue ledger credits for repairs. Once she has paid the $in rent that she is currently withholding, we will process a check to her for reimbursement.In regards to the plumbing charge [redacted] refers to, the documentation of the company that performed the service is attached showing that there are no issues with the plumbing there. A low flow toilet not being recommended does not mean it is not acceptable for use. As you can also see from the tenant ledger, [redacted] has never been charged the $repair charge she is claiming we billed her for.The roof repair [redacted] is referring to us was reported on 5/at 2:in the afternoon. This issue was forwarded to our roofer on the afternoon of 5/1. On 5/the roofer was not able to get out to look at the roof as it was raining heavily and it is a safety concern to be on the roof in that weather. [redacted] was insistent that someone was sent out despite it repeatedly being explained that the roofer will not inspect the roof in that weather. She was told that if the weather was better, the roofer would be out on 5/3. Again on 5/it was raining heavily. [redacted] called being very rude demanding that someone come out immediately to address the issue. Her property manager explained that the roofer will not come unless the roof is dry enough for it to be safe to get on. On 5/the weather was dry and the roofer was able to get up on the roof to do the repair. The repair was always a priority, however the demands of the tenant as far as the timeline to get it repaired were not reasonable considering the weather. Additionally, [redacted] complains that maintenance she requests has not been addressed on the home, however she was told at move in that the home is in condition and the rent price reflects that. Since she moved in, the owner has approved:-Installation of new carpet-Installation of new windows-Installation of a new screen door Our maintenance staff has performed over hours of maintenance on the home since March when she moved in. This does not include the most recent work orders submitted. Considering this has only been two months, we feel that we have absolutely upheld our maintenance obligations to the tenant. Considering that the tenant so far has been unwilling to uphold her maintenance obligations per the lease, we fully support and encourage the tenant finding a residence that is more suitable to her needs. The lease agreement is a month-to-month agreement and the tenant is welcome to terminate her tenancy at any point in time if she is unhappy with the service she is receiving from us. We would be happy to discuss [redacted] 's options for moving on without financial penalty.
This has already been addressed in the response submitted for the same complaint by your spouse on Wednesday, 3/8/17. Please re-read your rental contract to better understand the terms there were agreed upon. Section covers that no deposit was paid. Section covers that option money was non-refundable. There was a potential for a bonus; however, the terms to qualify for a bonus was to fulfill your rental contract. You did not stay through your contract end date of 9/30/16. You vacated on 5/31/16. Any disputes or possible settlements need to be addressed with the collection agency directly. Their information was given to you directly in an email by me to you on 3/8/17.