BEE Safe, Inc.

Hi - I am a little confused because I responded to this about hours ago, so I am not sure if this is a different complaint and my response wasn't seen or just a timing thing.I have already emailed the invoice and an apology with resolution to Ms*** and requested the refund (-
for keys and for power on her *** card) from our accounting office I am just waiting on an address from the client so I know it gets to the correct place A copy of my previous response is below (and also emailed to client)I want to apologize for the lack of communication from my team that led you to be frustrated I see emails back and forth between you and your property manger and a specific request from your property manager to our maintenance team to get you the cleaning invoice and our maintenance team did not follow through That is our fault and something I have spoken with them about just now I have a copy of the invoice for you and will forward it to you via email right now.The you are referencing that wasn't refunded had to do with three items - was used to make key copies (per the management agreement) and were left at the home when we closed it outWe refunded a application fee to a applicant who applied the same time you took it off the market We refunded them their fee, but our system took the money out of your funds instead of the applicant funds, so the was withheld from you when we closed out your property I have fixed this and have the ready to send you- When the cleaners went to clean your home there was no electricityThey saw you had a *** account so they drove to a recharging center and placed money on your *** in order to clean the homeThis drive time and electric cost amounted to The cleaners relayed this to our maintenance staff but they did not relay this to you until your Property Manger emailed you about it on July 3rd Our procedure is to always notify owners right away of any extra charges so they are in the loop and can choose to approve or deny them I apologize that in this situation, our maintenance team made this approval without your consent and this was also discussed with them todayI understand your frustration around this though and will be happy to refund you the trip charge our cleaners charged us to recharge the *** card as a goodwill gesture.The last frustration you had was in regards to the level of cleanliness the cleaners left the home I know your Property Manager asked for details on July 3rd in regards to the problems so that we could address them with the cleaners If you could reach out to me to share the details, I can pass it on the cleaners and see what I can work out with them to compensate you for their lack of a professional cleaning.Again, I apologize for these items and that it led to you having a negative experience with us I take pride in the company we have built and to have you walking away feeling like you were scammed means we didn't live up to our commitments and that is not acceptable I will be sharing your experience with our entire team tomorrow morning as a growth opportunity for all of us.If you could please respond to my email with the best way to get you your refund, that would be great.Thank you,*** ***