Beecher & Bennett Funeral & Cremation Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

They did not even address the crackling issue that was another complaint that they have on my correspondence to them and how are they to do an inspection on it. I mentioned it to them before and never heard back from them other than Mr B***asking me where I livedI emaile back to him and that was itI have never heard such noises in a mattress

Judging by the last group of photos you sent from your replacement mattress, and by the angle that these photos were taken, it is still appears that the product has less than a 2” body impression, which as our warranty card explains for that particular mattress, is normal. I do want to come to
some sort of satisfaction if possible though. With that being said I will still honor what we are obligated to by our warranty along with the following options: 1. I can have an inspection done of your product and make a determination as stated in the warranty to repair or replace the product under the guidelines of our warranty card (if you need another copy of our warranty card please let us know)2. Sell you one of our premium sets of bedding at dealer cost plus shipping ($plus shipping est of $125) I do hope you understand that in accordance to our warranty, repair or replacement is the only remedy. Once again if needed, we can supply you a copy of our warranty. We cannot supply you with a full refund being that we were not the one you did this transaction with. We are willing to stand behind our product and have not once given any indication that we would not. If the dealer you had bought the product from was still in business, then they have every right to do a full refund, but unfortunately we cannot meet this request. If my memory serves me correctly, the original product you bought was offered thru a *** promoter *** *** Promotions) and if so you might can reach out to them. I would advise reading your sales ticket first though to see what your rights are before making that request. Please let me know which of the options you prefer, thank you! JB Cate R***Customer Service ManagerPark Place Corporation*** *** Rd.*** SC 29605(864) *** Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***