Beekman Brothers

Complaint: [redacted] I am rejecting this response because:The business management failed to explain why I should be responsible for the replacement of the whole apartment, although the tape issue was only in the living and dining areasThey should have sent me the photos AFTER the professional cleaning at the very beginningAt this moment I request that they send me the photos of everything after the professional cleaningAbout the drip pans, they failed to explain why they need to replace all FOUR of themAs I mentioned earlier, I replaced two of them by GE drip pans, not by some generic drip pans from WalmartAs for the tiles, again I would say that the cracks were wear and tear Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

May 8, 2018 Revdex.com Attn: Complaint Department Pennsylvania NE Ste2050 Albuquerque, NM 87110-3658 *** *** *** Re: Complaint ID # *** To Whom It May Concern: We have received complaint ID #*** We have reviewed Ms
*** Tenant file, Ms*** had an unauthorized dog in her unit on March 7, A breach of Lease Agreement violation was issued on this same dateThis breach also informed Ms*** (in writing) that the Landlord and the Cleaning company would be entering her unit. Twenty one urine stains and additional fecal deposit areas have been located on Ms*** carpet as a result of the unauthorized dog/untrained puppy that she kept unattended her unitAdditionally, a broken door was found punched in within Ms*** unit. Ms*** agreed to not abuse our property and to not allow a dog on the premises PRIOR to her taking possession of the unitWe understand that Ms*** is upset that she was caught with an unauthorized dog and she doesn't want to pay the damages/costs associated with her choice, however, per NMSA#47-8-and Lease Agreement term #9a and 9b, she is responsible for all damages she causes during her Tenancy. We are unable to re-rent this unit in the condition (urine filled carpet)Carpet replacement and replacement of her door are requiredThese are costs that Ms*** is responsible forIt appears that this complaint is simply a game play in an attempt to further delay the inevitable. Ms*** informed the Answering service of her hot water on SUNDAY (4/22/18) at 7:30pm, after the Leasing office and specialty stores were already closedMs*** water heater was repaired on 4/23/18, less than hours of her informing managementMs*** claims she didn't have hot water for three days, however, we are unable to repair a problem that we didn't know existed. We are willing to work with Ms*** in settling this unpaid debt to our small business by accepting a (reasonable) payment planIf at the very lease a payment plan or an attempt to make a payment isn't received, our attorney will be force to pursue all available remedies. Thank you for allowing us the opportunity to address this matter. Sincerely, Pavilions at South Fork

Complaint: ***
I am rejecting this response because:First of all, I paid the fee for the professional cleaning company to restore the condition in the apartmentThe leasing office should show me photos after the professional cleaningShowing me photos before the cleaning was misleading, and meaningless. The tape issues were in the living and dining area, not in the whole apartmentThe leasing office claimed that multiple attempts by the professional cleaning company can not remove the tape residueThe leasing office need to show me photos AFTER THE PROFESSIONAL CLEANING to back up their claimsEven if the leasing office had to replace the carpet due to the tape issues, that should only have been to replace the carpet in the living and dinging area, not the whole apartmentIt was not my responsibility for replacing carpet in the whole apartment. About the cracked tiles, I had no idea when, and how those tiles crackedAs I stated in the original complaint, “considering the length of our stay in the apartment, and the quality of the tiles, even if one or two new cracks appeared, it is wear and tear” About the sun damaged mini blinds in the kitchen, I knew that the leasing office did not charge me for thatHowever, listing this type of wear and tear serves no purpose, except to show the “generosity” of the leasing officeMeanwhile, they listed four encrusted drip pans, but that was inaccurate, as I explained in the original complaint.
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Re: Complaint ID # *** To Whom It May Concern: We have received complaint ID # *** Inc have researched Mr***'s resident file, our apartment condition records and have found his itemized list to be accurate. Per NMSA# 47-8-and Lease Agreement term #9a and #9b, Mr*** is
responsible to return the apartment to the condition in which he received it, with the exception of ordinary wearThe condition of Mr***"s apartment at the time he moved out was significantly different from the condition when he moved inThe moinspection that Mr, *** submitted had no notation of carpet damage, cracked and chipped tiles, burned and stained drip pans, or burns on TWO separate counter tops, nor do our detailed records indicate these damages prior to his occupancy of the unitHowever, upon move-out these damages were present, as indicated on the Itemized list of deductionsMr*** was charged for only those costs required to return the unit to the condition in which he received it, with the exception of ordinary wearThis is standard procedure in the property management industry. Upon review, it is evident that the great majority of charges are a direct result of damage from numerous large areas with glue adhesive stuck onto the carpetThis damage was not present when Mr*** took possession of the apartment, nor was it notated on the move in checklist he submittedThe Rules and Policies term #clearly states "DO NOT place duct tape nor any other tape or sticky residue substance etc., on your carpet"While this is unfortunate, these are damages as a result of Mr***'s own decisions of which this company can not bear on his behalfMr*** and his family were wonderful Residents and in an effort to show our appreciation, we only billed Mr*** $1,of the total $2,it cost our company to replace his carpet. Mr*** has apparently misinterpreted his Itemized List of DeductionsHis complaint states that he was charged for "sun damage to the mini blinds in the kitchen", which upon review of his Itemized List are shown as "No Charge," which indicates no charge.Additionally, Mr*** was only charged for (1) cracked tile at the entry and (1) chipped tile in the bathroomUpon review of his itemized List, it clearly says "prior tiles N/C" which indicates prior tiles no chargeMr*** was only billed for any new tiles that were not present prior to his move inWe do apologize for any confusion this has causedWaived items appear for our detailed record keeping purposes only. TWO large burn rings on the two separate counter tops are NOT considered ordinary wearPer Lease Agreement Rule and Policy term#"cutting boards and heat protectors must be used on counter tops at all times"Mr *** was NOT charged the full cost of replacement of the burned counter-tops, as appropriate per the Lease and NM state lawInstead he was only billed $of the $cost of the first counter top and $of $cost for the second, sink side counter top. Again, Mr*** and his family were wonderful residents and we loved having them here at our community for four yearsIn an additional effort to show our appreciation, we waived an additional $302.54, as indicted on their Itemized List. Thank you for allowing us the opportunity to address this matter. Sincerely, Pavilions at South Fork

Re: Complaint ID # ***To Whom It May Concern:We have received complaint ID #***We have reviewed Mr*** Tenant file and the apartment condition records for his apartment and have found his itemized List of Deductions to be accurateTo be clear, we have spent numerous hours
researching and responding (letters) to their various requests both verbally and in writingMrand Mrs*** account has been referred to our attorney for further collection proceedingsIt appears that this complaint is simply a game play in an attempt to further delay the inevitable.Every item of the mochecklist the *** submitted to the Leasing office on January 4, was either addressed, documented, repaired or replaced.Per NMSA#47-8-and the Lease Agreement term #9a and #9b, the *** are responsible to return the apartment in the same condition in which they received it, with the exception of ordinary wearUpon move out, the carpet was darkened and dirty with red stains, charred black burns/meltsONE AREA BURNED COMPLETELY THROUGH TO THE CONCRETE, and had large heavily bleached orange areas throughoutThe sliding glass mirror door was cracked/broken and there was permanent irreparable damage to not one, but THREE doors! Bleached damaged areas, charred black burns and melts, cracked mirror doors and holes in doors are NOT considered ordinary wearAdditionally, none of these damages were notated on the *** "point" move in checklist nor did we have record of these damages prior to the *** taking possession of the unit.We valued the *** as Residents and offered them an additional discount in the amount of $if the balance of $2,was paid by 6/3/15, and as a courtesy, we even extended this discount until 8/28/15.The *** account is seriously past due in the amount of $2,These are actual costs to this company to restore the premises to the same condition in which they received itPlease remit payment in the amount of $2,to the Pavilions to immediately put this issue behind us.Thank you for allowing us the opportunity to address this matter.Sincerely,Pavilions at South Fork

September 6, 2017 Re: Complaint ID # *** To Whom It May Concern: We have received the rebuttal for complaint ID # ***We understand that Mr*** does not want to pay the costs associated with returning his unit into the condition in which he received it, however, as previously stated in our letter dated 8/28/17, we have found Mr***'s itemized list to be accurate. Yes, Mr*** paid the cost for a professional cleaning coal any to clean and shampoo his unitHowever, after not one, but three shampoos, the sticky tape residue was not removable and carpet replacement was requiredPer NM State law, Mr*** is responsible for this costWe have documentation of the condition of his carpet prior to his Tenancy as well as before and after each shampoo performed in attempt to remove the sticky residueMr***, may request the Leasing office directly for copies of these photos. Two of the drip pans are special orderGE drip pans that cannot be bought at Walmart, etcThe drip pans bought locally do not allow the burner to sit flush/flat such that a pot of water would not be stable, and therefore require replacementOn occasion Residents do damageWe want Mr*** to understand that his Itemized List of Deductions was not a personal attack against himSometimes, this damage is done intentionally and sometimes it just happensIn no way do we believe Mr*** did any damage intentionallyWe understand that he may not recall or even realize that tiles were cracked/chipped from impact during his TenancyThe fact remains that the (1) cracked tile the at the entry and the (1) chipped tile in the bathroom, we not present prior to his Tenancy nor were they notated on his move in checklistMr*** was only billed for any new damaged tiles that were not present prior to his move in. Additionally, agreat deal of time was spent on Mr***'s iiemizedlist of deductions and the length of his Tenancy was taken into consideration and the sole reason that an additional $was waived on his behalf, as indicatedon his Itemized list. Thank you for allowing us the opportunity to address this Matter. Sincerely, Pavilions at South Fork

Complaint: [redacted]
I am rejecting this response because:The business management failed to explain why I should be responsible for the replacement of the whole apartment, although the tape issue was only in the living and dining areas. They should have sent me the photos AFTER the professional cleaning at the very beginning. At this moment I request that they send me the photos of everything after the professional cleaning. About the drip pans, they failed to explain why they need to replace all FOUR of them. As I mentioned earlier, I replaced two of them by GE drip pans, not by some generic drip pans from Walmart. As for the tiles, again I would say that the cracks were  normal wear and tear. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]