Beeline Pest Control

Complaint: [redacted] I am rejecting this response because: Once again Beeline Pest Control has sited all the dates and how many times they called and even included that I did not receive services rendered on timeBeeline did not put why these services were not rendered on time though, it was due to their schedule and when the appointments could meet when we were availableBeeline Pest Control even addressed that I was not telling the truth and have now slandered their nameThey also are now claiming I am "defaming" their name and even put in their response that they are going to take action against me with a law suit for doing so for reporting this claim to the Revdex.comHow is that a proper response to a very disgruntled customer? As you can tell by the dates, I upheld my end of the contract as I clearly stated in the first complaint until after the third application of productI did call Beeline and advised the representative of the company of what happened that day at my homeThe person who came out to my home was a different person than I had the two times beforeWhen I asked what happened to the other guy he told me he had been fired because he was a jerk and that he didn't know what he was doing and so forthIt was very awkward and unprofessionalThe Beeline employee than proceeded to drench my home with ant spray and was throwing green square mouse poison behind my washing machine, TV, Refrigerator's, couches and so much moreHe even sprayed ant spray on my couches and told me it would dryPlease note that I have a very clean house and have never had ants before, I only wanted treatment for spiders and wasps I advised him that I have cats that wander around our home and he laughed and said they weren't that great if I had mouse issues...I was like...I don't have mouse issues except outside by the shed and chicken coopThe employee just laughed and continued onAfter he left I went and picked up all the mouse poison, so that my cats would not eat it and get ill or dieI took the square to my vet and asked him if it could kill my cats or dogs and he said yes.So, contrary to Beeline Pest Controls word that their products do not hurt animals...it doesThe Beeline guy then went outside and saturated my entire yard with wasp killer and when I say saturated I mean itWhen he came back in, I clearly asked him if this was going to affect our chickens, dogs or rabbits and he laughed again and said that with as much as put down that I would want to keep them inside for a few daysMy reply was, chickens don't live indoors and he laughed again and said it was time to get new chickens The Beeline employee than started talking about dating and if I was single and etc....it was very awkward again and I just wanted him to leaveAfter the employee left I called Beeline Pest Control and advised them of what had happened and I was told they were sorry and that the employee would be talked to and not to worry about the contractI am very disappointed by Beeline Pest Controls response to my first claim to Revdex.comThere is no apology for their employees behavior or even acknowledgement except to once again say that am lying and making this up and that if I continue that they will sue me for defaming their nameTheir comment about how they have sold the contract to a third party and that I was welcome to ignore them as I supposedly ignored them proves Beeline Pest Controls lack of professionalismBeeline claims they called and sent billing noticesI once again claim that they were calling a number that I personally do not have access toI did have access to that number back when I made the appointments, but I have not had access to that number for over yearsAs far as them mailing me bills, I never opened their mail as I thought it was all cleared up due to what I was told by a Beeline employee and thought it was junk mailFor that I take responsibility forBut I will not accept that Beeline has continued to defame me as a person and continually say I am speaking the untruthI am a person of my word and if I am in the wrong I admit it, but if I am not...I will not say I wasBeeline Pest Control needs to stand by what their employee told me over the phoneI should not be responsible for the I should not have this on my credit, Beeline should be reprimanded for their unprofessional business practices about the last service.I do not know why Beeline is claiming they record all calls and this one is not thereBut I do know I made the call and I am not a liarI am very offended by Beeline Sincerely, [redacted] ***

On 8-16-we called [redacted] to set up an appointment for his quarterly pest control service He answered the phone and set up an appointment for Saturday, 8-26-sometime between 10:and 12:noon On Saturday, 8-26-our technician showed up to the house at 9:for the scheduled appointment He knocked on the door but didn’t receive any answer He waited minutes (as per our company policy) and knocked on the door again Again, there was no answer at the door Our technician then called the office at 10:to let us know that no one seemed to be home for the scheduled appointment Our office then called [redacted] to let him know that we had a technician at his house and we were not getting an answer at the doorNo one answered this phone call so we left a voicemail explaining that were at the house and that we were going to get the treatment completed on the outside of the house and that if he would like the inside done this quarter he could call us back and schedule another appointment to have us come back and do the insideOur technician completed the service on the outside of the house and left paperwork at the front door We called [redacted] again days later on 8-30-to get payment for the service on 8-26-and to find out if he needed anything done on the inside this quarterNo one answered the phone, so we left a message again Between then and Dec27th, we did not receive any communication from [redacted] about the service or the outstanding balance We did send some paper invoices/statements to him regarding the outstanding balance We also called him on Nov22nd, 29th, Dec1st, 8th, 12th and 20th to schedule his next quarter, but he did not answer the phone or return our callsOn Dec27th, we called and he answered the phone We talked about the appointment that was overdue and the outstanding balance that was overdue In the end, he decided to cancel his service going forward He said that he would mail in a check for the outstanding balance from the last appointment No payment showed up in the mail On February 7th, we called him to let him know that his account was being prepared to be sent to collectionsAgain, he didn’t answer, so we left a message again This time he called us back that same dayHe first said that he couldn’t find on the Revdex.com websiteWe helped him with that Then he disputed the fee from the previous appointment We went through the terms of the agreement with him and made sure he had a clear understanding of both parties’ obligations At this point the account has a balance of including the balance owed with finance charges for the late payment If this account if referred to collections, the collection fee will raise the balance to plus interest depending on how long the account remains unpaid If we can get a payment on this within a week (before 2-28-18) and avoid sending this to collections, we would be willing to settle for the original $ This offer would be under the conditions that [redacted] agrees not to call us again for any future services and the we do not have to spend any more time discussing the matter and that we would not hear from [redacted] again through any third-party mediator or review system such as Revdex.com If these terms are not kept, the original balance owed will be charged with all penalties and interest applied in fullIf this offer is acceptable, please have [redacted] send a check for $to Beeline Pest Control at PO Box Clearfield, UT or he can call in a credit card payment to 801-544-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have accepted their offer of a full refund and notified them that I may still contact them in the future about the repairs needed to be made to my basement ceiling Sincerely, [redacted] ***

Thank you for forwarding this complaint on to usI have reviewed this complain and interviewed the employees involvedI believe that this customer has a legitimate point and I would be more than willing to work with him to resolve the issuesPlease notify him that he will need to call and talk to me with the mindset of working together to solve the problem reasonably to his satisfactionIn the most recent phone call we received from him, he simply asked the secretary to pass on a message to the manager about how upset he wasThere was no interest in trying to find a solution or even a request for a refund I did discover, while interviewing the technician, that the space above the drop-ceiling had some vines growing in itAlso, there were signs that there had been some water leaks in that spaceThis indicates issues that may have contributed to the highly unusual occurrence of the odor from the dead mice I was concerned about some of the exact wording that was used by our manager on the first phone callBecause we never know exactly what we are going to encounter until we are at the customer's house, I prefer them not to use definitive phrases like "will not smell" or "will die outside." Instead we should use wording like "almost never" or "nearly always" or "in most cases." I checked our database and discovered that the chances of a dead mouse smell are less than in That excludes the data for our quarterly customers who also receive a mouse treatment, but the computer records it as a "quarterly" treatment instead of a "mouse" treatmentIf those numbers are included, it is realistically more like in 10,000, (rough estimate)chances of having a dead mouse smell after our treatment With those type of odds, it is understandable how our secretaries have gotten a little off with their exact wordingHowever, that is still no excuse for itI will be holding a training meeting in the near future to address this and will be enforcing a policy to correct the wordingBecause of the precise wording, and for that reason only, I would be willing to refund this customer's moneyThe treatment alone would not cause a dead mouse smellIt requires a certain combination of conditions beyond our control to be present at the house for that resultAlso, when dealing with live animals, there are no certainties I would like to apologize to you at the Revdex.com for our lapse in quality on the initial phone call for this customerI realize that your name sits with ours when you give us the A+ ratingWe will continue to look for ways to be always improving and to protect and build our reputation along with the reputation of the Revdex.comWe realize that you put a lot of trust in us as the only pest control company in Utah approved to use the word "premier" in our advertisingWe will move forward with the goal of zero complaints, hoping to repeat our previous accomplishment of years straight with no complaints Again, if Steve would like to work with us, have him call me, Tracy, at ###-###-####I would like the opportunity to apologize to him, to solve any problems that he still has and to issue a refund based on the initial explanation he received of our serviceWe consider ourselves "problem solvers" here and are disappointed that we have caused this whole misunderstanding Tracy Beeline Pest Control Inc ###-###-####

Complaint: [redacted] I am rejecting this response because:They are falsifying informationI will not do business with them no matter the outcomeI will be leaving nagative reviews on any and all sites such as good, help and Revdex.com so others are aware of the bait and switch tactics and poor customer service and falsified informationLet alone claiming to do a service without the customer being able to witness the process Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: when the man came in he was rushing my daughter and I as he went to the rooms to spray. he had us getting the dogs out, moving the baby and getting her stuff out, getting rid of a mattress by putting it outside, getting my uncle who is death out of his room so that he could go into his room to spray too. he did not tell me the cost that I believed was the $as indicated on the card. it wasn't till after he sprayed that he told me to sign this paper believing it was for the $59. I had the baby in my hands crying because she was hungry and I had to put off feeding. I did not read the paper but was lead to believe it was for his visit. it wasn't until after I signed it that he told me I owed $and something? I said what? that's not what the card said. he took advantage of an disable elderly woman with children in the house. he said he would take $227.33 and that he would come back and spray again and collect a balance. I told him I live pay check to pay check and did not have that kind of money. I called for days in a row after he left to tell them that there was still bugs. no one returned my call so I went to buy the boom for bug spray at the dollar general, I did not have anymore bugs after that. I received a call a couple of weeks ago said I owed a remaining balance. I told the man no one called me back when I called them days in a row and I thought it was a scam and that I was ripped off since I still had bugs. I don't even know if it was bed bugs since I have not had anyone in the home from a foreign country. the baby was the only one getting bitten no one else in the home so I really don't know if we had the bugs or the day care. the man was very rude and threaten me that if I did not pay he would put a lien on the home and report me to the collection department. he said he would ruin my credit. I told him I do not have good credit, but that I do not believe I owe him anymore $ since I still had bugs and he never returned my calls. I am an elderly and disable woman who he took advantage of by not telling me what the amount was going to be when I believed it was $59. I live paycheck to paycheck and only get paid once a month. I could not even afford the payment he received. I have children who are under my care. the man also called me a liar and that is when I told him this call I over and hung up the phone.
Regards,
*** ***

*** *** called on 11-6-at 9:AM and we explained that the flyer she had would not cover bedbugs, it was for spiders, ants, cockroaches, and mice We explained the pricing and the choices that she would haveWe have this call recordedWe also have a contract that she signed that
explains the payment option she decided to go withWe allowed her to split the payment up by paying half up front with the final payment due in monthWhen we called in months time to collect the final payment she told us that she would not make the final payment and there was nothing we could do about it "because her credit was already terrible"We asked her if she still had bedbugs and she told us that she did notShe said that it was not our treatment that got rid of themShe felt that the cans of spray that she bought at a dollar store that actually got rid of them! ( I dont have space here to explain how rediculous that is) Then she said that if we continued to make her pay, she would call the Revdex.com. We told her that the Revdex.com was not a place for customers to bully companies into not making them payApparently she disagreedPlease let me know if you need to see the contract

Complaint: ***
I am rejecting this response because: as you can see what kind of a person this is by what he wrote, everything he said is what he told me. I was threaten if I did not pay him he would put a lien on my home. I told him I just bought this home and was not planning on selling it. This company should have their license removed. They pass out flyers in a poverty neighborhood and keep you busy so you don't know what they are doing, I had to leave the room numerous times, I was not comfortable with this but did it. Not even a minute later he is asking me to move more stuff. I did not know the cost till he asked me to sign papers I thought it was for his visit but then he said a ridiculous price and I told him I could not afford that. He said I will let you make it in payments. I asked why he did not tell me this up front. As far as talking with his office I told her to call me back numerous times cause the baby was crying or I was driving, so I think you need to hear those tapes and the numerous calls that I made days in a row about still having bugs, and they never called me back. I thought it was a scam and I was ripped off since no one answered the phone for days after they got paid. The call I received was to pay the remainder of the balance. I will be calling the news next. This man will burn in hell
Regards,
*** ***

Sorry this took me so long I didnt realize that you had sent it back. I have put the contract into a pdf. Hopefully that will be better for you.   You can see that she signed up for bed bugs at $210 times 2 payments. She also signed up for a quarterly program that is $85 per quarter for 1 year. The quarterly program is for other types of bugs listed and we are to come out in February, May, August , and November.   Thanks [redacted]

Complaint: [redacted]
I am rejecting this response because:  when the man came in he was rushing my daughter and I as he went to the rooms to spray.  he had us getting the dogs out, moving the baby and getting her stuff out, getting rid of a mattress by putting it outside, getting my uncle who is death out of his room so that he could go into his room to spray too.  he did not tell me the cost that I believed was the $59 as indicated on the card.  it wasn't till after he sprayed that he told me to sign this paper believing it was for the $59.  I had the baby in my hands crying because she was hungry and I had to put off feeding.  I did not read the paper but was lead to believe it was for his visit.  it wasn't until after I signed it that he told me I owed $500 and something?  I said what?  that's not what the card said.  he took advantage of an disable elderly woman with 4 children in the house.  he said he would take $227.33 and that he would come back and spray again and collect a balance.  I told him I live pay check to pay check and did not have that kind of money. 
I called for 3 days in a row after he left to tell them that there was still bugs.  no one returned my call so I went to buy the boom for bug spray at the dollar general, I did not have anymore bugs after that. 
I received a call a couple of weeks ago said I owed a remaining balance.  I told the man no one called me back when I called them 3 days in a row and I thought it was a scam and that I was ripped off since I still had bugs.  I don't even know if it was bed bugs since I have not had anyone in the home from a foreign country.  the baby was the only one getting bitten no one else in the home so I really don't know if we had the bugs or the day care.  the man was very rude and threaten me that if I did not pay he would put a lien on the home and report me to the collection department.  he said he would ruin my credit.  I told him I do not have good credit, but that I do not believe I owe him anymore $ since I still had bugs and he never returned my calls.   
I am an elderly and disable woman who he took advantage of by not telling me what the amount was going to be when I believed it was $59.  I live paycheck to paycheck and only get paid once a month.  I could not even afford the payment he received.  I have 4 children who are under my care.  the man also called me a liar and that is when I told him this call I over and hung up the phone. 
Regards,
[redacted]