Initial Business Response /* (1000, 13, 2016/11/01) */
My sincere apologies as I thought that this response was being looked after by someone elseWe are well on our way with *** to resolve this issueWe are having a custom built chimney cap built for *** which he has agreed to
However we are a little bit delayed as the machine that makes this piece is currently broken according to the sheet metal company we deal withWe are expecting this to be repaired very soon and we will install *** cap at our very first opportunity when we receive it
Again my apologies, I hope this will suffice
Thank You
***
Initial Consumer Rebuttal /* (2000, 15, 2016/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 13, 2016/11/01) */
My sincere apologies as I thought that this response was being looked after by someone elseWe are well on our way with *** to resolve this issueWe are having a custom built chimney cap built for *** which he has agreed to
However we are a little bit delayed as the machine that makes this piece is currently broken according to the sheet metal company we deal withWe are expecting this to be repaired very soon and we will install *** cap at our very first opportunity when we receive it
Again my apologies, I hope this will suffice
Thank You
***
Initial Consumer Rebuttal /* (2000, 15, 2016/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)