Beeson Hardware & Lumber Company

Initial Business Response / [redacted] (1000, 8, 2016/05/31) */ Contact Name and Title: Ashley C [redacted] Office Man Contact Phone: XXXXXXXXXX Contact Email: [redacted] @beesonhardware.com The last replacement shower trim that we ordered was delivered to the customer on 4/22/Our customers complaint stated that the last trim was also wrong but was sent exactly as before when she complained that it was usedWe have no way of knowing what the issue is with this item until we talk to the customers plumber We have reached out to the plumber and need information from him until we can correct this problemWe did receive the information that we needed on the extra service calls and as soon as the issue is resolved we will be issuing the appropriate credit to the customerWe maintain that this is not an issue of poor quality product but simply at this point a lack of communication with the customers plumber to find out what exactly the issues areThe plumber will have to tell us what he needs to correct the shower head and the issue with the diverter that came with the trim that she received Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please provide clarification on issuing the credit for the service callsThere now have been service calls each at $to install the shower trim and each of these times the plumbers were not able to do this due to not having functioning or correct shower trimThere will also be another service call once the diverter and the part to fix the shower head (shower head too short for the tub ordered)I want clarification that all service calls and the entire $for each visit will be reimbursed to me by Beeson The shower trim was ordered by Beeson representative, as well as the entire bathroom plumbing needsThey should know and have ordered the correct shower trim for the shower head/faucetThe plumbers report that they have communicated to Beeson each time requestedThe owner of the plumbing company gave me his cell number and I have provided this to MsC [redacted] /Beeson on 5/31/I also provided her again with the cell number for the lead plumberIn her response, MsC [redacted] did not address the second issue of the shower head being too short for the tub that it was ordered and intended forAll plumbing, including the tub, sinks, faucets in the entire bathroom was ordered at Beeson and at the same time, and the Beeson rep was responsible for ensuring that what she ordered would be appropriate for the tub, etcI need this issue addressed as well to have a fully functioning bathtub and shower Final Business Response / [redacted] (4000, 12, 2016/06/16) */ The customer has now been refunded in the amount of $for the additional service calls that were requiredThe customers plumber has ordered the items needed to complete the tub instillationI have requested that the customer let me know when they have a price for the correct items and the service call so that we can refund them for this as well

Initial Business Response /* (1000, 8, 2016/05/31) */
Contact Name and Title: Ashley C[redacted] Office Man
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@beesonhardware.com
The last replacement shower trim that we ordered was delivered to the customer on 4/22/16. Our customers complaint stated...

that the last trim was also wrong but was sent exactly as before when she complained that it was used. We have no way of knowing what the issue is with this item until we talk to the customers plumber.
We have reached out to the plumber and need information from him until we can correct this problem. We did receive the information that we needed on the extra service calls and as soon as the issue is resolved we will be issuing the appropriate credit to the customer. We maintain that this is not an issue of poor quality product but simply at this point a lack of communication with the customers plumber to find out what exactly the issues are. The plumber will have to tell us what he needs to correct the shower head and the issue with the diverter that came with the trim that she received.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please provide clarification on issuing the credit for the service calls. There now have been 4 service calls each at $100.00 to install the shower trim and each of these times the plumbers were not able to do this due to not having functioning or correct shower trim. There will also be another service call once the diverter and the part to fix the shower head (shower head too short for the tub ordered). I want clarification that all service calls and the entire $100.00 for each visit will be reimbursed to me by Beeson.
The shower trim was ordered by Beeson representative, as well as the entire bathroom plumbing needs. They should know and have ordered the correct shower trim for the shower head/faucet. The plumbers report that they have communicated to Beeson each time requested. The owner of the plumbing company gave me his cell number and I have provided this to Ms. C[redacted]/Beeson on 5/31/16. I also provided her again with the cell number for the lead plumber. In her response, Ms. C[redacted] did not address the second issue of the shower head being too short for the tub that it was ordered and intended for. All plumbing, including the tub, sinks, faucets in the entire bathroom was ordered at Beeson and at the same time, and the Beeson rep was responsible for ensuring that what she ordered would be appropriate for the tub, etc. I need this issue addressed as well to have a fully functioning bathtub and shower.
Final Business Response /* (4000, 12, 2016/06/16) */
The customer has now been refunded in the amount of $450.00 for the additional service calls that were required. The customers plumber has ordered the items needed to complete the tub instillation. I have requested that the customer let me know when they have a price for the correct items and the service call so that we can refund them for this as well.