Behavioral Technology Group, Inc.

Customer was refunded on June 15th, less the cost of shipping (as per our return policy) https://buy.pavlok.com/pages/store-policiesWe believe this complaint is resolved

Dear ***, Thank you for your support in the early stages of the productWhen you ordered, we were in pre-order phaseWe expected to get our product in your hands, but we had manufacturing problems and too many orders, and were unable to fulfill everything on time. I apologize for your
experience in delays from supportWe were inundated with support requests, and --- with only customer support staff in our company of 6-people --- we were having trouble keeping up with all requests.We have now issued you a refund, and I see that you have closed your complaintThank you very much for doing so, as we really do want to keep our users happy. If there is any way we can support you in the future, please feel free to email us back.Thanks!*** ***Founder/CEO

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***