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Behind the Wheel School of Driving Ltd.

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Behind the Wheel School of Driving Ltd. Reviews (1)

This letter is in response to dispute #[redacted].Behind The Wheel School of Driving is in the seventh year of operation.  The Teen oriented driving school business is cyclical with Summer being the busiest business time of year.  The Summer of 2015 was an outlier as it was far and away the...

busiest Summer we have ever experienced.  Part of this is due to our continued growth, the severe winter/spring weather keeping students off the roads and the explosion of teens selecting online classroom Driver Ed..  Online Driver Ed., is in it's 2nd year in Ohio so there was no way to gauge the number of teens selecting this option.  All popular driving schools in northeast Ohio experienced problems satisfying the pent up demand for in-car lessons.  The sign-up procedure for online students wishing to begin in-car instruction is somewhat cumbersome with a list of items to be mailed to the in-car driving school of choice (Hopefully this process will become more streamlined as the number of online students grows.).  Once ALL items are received in-car scheduling may begin.Behind The Wheel School of Driving (BTW) utilizes a online scheduling website whereby teens and parents login 24/7 and schedule in-cars as slots become available (They may also cancel & reschedule without having to contact us.).  We keep a three week window which in previous summers would fill up and by the end demand slowed and all (4 drives) could be scheduled without conflict.  This is why I informed the complainant things would settle down after three weeks.  When the complainant called to inform me of troubles scheduling in-cars I counseled the complainant regarding the best possible time to search the scheduling site for in-car slots.  When called again by the complainant I broke my rule and set three drives up for her.  One of those drives was double booked (My error) which I rectified with another in-car slot.So the complainant had three of the four slots on the calendar and wanted the fourth set up the same way.  Our business model is for teens/parents to schedule/cancel and reschedule all in-cars via the website provided.  I guaranteed the date and time of the fourth in-car but wanted the complainant to use the scheduling system (Word of mouth travels and I'd end up moving away from a successful business model.).  I explained the in-car slot was guaranteed as I have administrative capacity on the scheduling website and reserved the day and time of the in-car in question.  The complainant refused even though I suggested she look at the site and see the slot sitting in reserve in her child/s name.At this time we both decided to part ways.  A full refund ($325.00) was picked up by the complainant that afternoon.It is my utmost concern to hire and train additional staff to be ready for Summer 2016 as BTW continues to grow with demand.Thank you for providing a venue in which to respond to dispute #[redacted].Sincerely,
[redacted]Owner/OperatorBehind The Wheel School of Driving, LLC

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Address: 3110 Warrington Rd, Shaker Hts, Ohio, United States, 44120-2429

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