BEHR Process Corporation

We have emailed the customer with a resolution and are waiting to hear back from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I have been promised several time via customer service that the "check" was in the mail then told they can send a checkI have several recorded voicemails on my phone about it being sent or that they can send a check to would take 2-months to send oneCan they overnight it so we can get this resolvedThey have cost me interest and a high phone bill with all my callsI have returned the service manager call with a voicemail as she was unreachable I would like the funds overnights and this case closed since it's been miscommunication from them since July for $ Also I have requested the merchant not to call me they have all the info they need in the notes if they aren't to lazy to read them all the way back to July I only get confused with their empty promises and wish to only communicate with th via this fashion as they can't resolve issues on their ownI told them I would file a complaint if they couldn't resolve itSure seems like a lot of work for $rebate Regards, [redacted]

Re: [redacted] ID: [redacted] We are in receipt of the complaint submitted on 9/24/ID# [redacted] We have researched our data base to confirm if the consumer made contact with us prior to the submission of the complaint, and we have no record of ever being notified of the alleged issueWe are presently contacting the consumer in hopes to resolve her concerns

We have contacted the customer and are assisting him with a resolution that he is happy with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There is no proposed action/offer to acceptIf they are trying to reach me, I can be reached by emailPlease have Mr [redacted] contact me at: [redacted] Regards, [redacted] ***

We have reached out to [redacted] and spoke with them about their peeling issueDue to their request for additional compensation the Claims Team will be reaching out to the customer for a resolution within business hours

Customer emailed us on 5/19/Our representative reached out to Ms [redacted] is assisting her with a resolution to resolve her issue Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I DISAGREE AND WAS TOLD IF I HAD ANY OTHER WARPING TO CONNTACT BEHR AND THATS WHAT I DID MY WHOLE HOUSE IS DOING IT.IF BEHR CLAIMS THAT THERE NOT LIABLE AND NEVER HAPPENED TO ANYONE ELSE THEN THEY WOULD OF NEVER EVEN ALREADY REFUND WHAT THEY DID PLUS I WAS TOLD THAT IF IT HPPENED ANY WHERE ELSE TO CONTAT THEM THEN I DID.SO NOW THEY TRANSFERED MY CASE TO DIFFRENT DEPARTMENT CORRECT?? IF SO WOULD LIKE ALL THAT CONTACT INFOI STILL SAY SOMEONE SHOULD COME AND LOOK THIS OVER!!! THANK YOU, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Our records show that a rebate was sent to the customer for $on 8/29/and it was used in full at the store on 9/4/The rebate center is not able to validate who cashed the gift cardHowever, the service manager will be contacting the customer next week to let her know that we will be sending her a check totaling $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Re: Revdex.com ID No.: [redacted] Behr File No.: [redacted] Dear Revdex.com Representative: This is in response to your letter dated May 11, 2017, regarding the above referenced complaint filed with your office by a consumer We are aware of this complaint and have been working with the Complainant in effort to reach an amicable resolution It is our understanding that we have reached an agreement to resolve the claim he has filed with our organization We are waiting for a response to our formal offer A Company Representative will notify you once this matter has been resolved Please feel free to contact us if you have any questions or concernsSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We are writing in response to the above referenced claimAccording to Behr’s records, the Claimant contacted Behr’s Customer Care Department, on August 4, 2015, because the Behr Marquee Paint applied to her interior walls appeared to be the wrong colorWe agreed to refund MsGraham the gallons of paint she purchased for her projectOn August 12, the Claimant emailed the Customer Care Department requesting compensation for labor costSince the Claimant was requesting for Behr to cover the costs of additional coats of paint applied to her interior walls, the claim was forwarded to the Behr Claims Administration Department for reviewOn August 17, a Behr Claims Administration Representative contacted the Claimant to discuss her concerns and gather information; the Claimant was in a meeting and said she would return our call at a later dateOn August 18, a Behr Claims Administration Representative spoke with the Claimant and requested additional information, including receipts, invoices, photos and color formulas, to assist us in determining what might have caused the color issue as the Claimant describedThe Claimant agreed to provide the information needed for our review, which she stated she would provide after returning from her travels As of today, the Claimant has not provided the requested information

RE: Revdex.com ID No: [redacted] Behr File No.: [redacted] Dear Better Business Representative: We have completed our review of the Claimants’ concerns and have thoroughly reviewed the photographs, project questionnaire and information provided by the ClaimantsBoth samples (wet and peeling samples) provided by the Claimants were forwarded to Behr R&D for evaluation, along with the manufacturing plant’s batch retain sampleThe topside, underside and cross-section of the peeling samples were examined using a Digital Scanning Electron Microscope These images were used to examine for the presence of foreign residue, multiple coating layers and to measure the dry film thickness Energy Dispersive X-Ray Spectroscopy was also collected to identify the residues, if any Wet samples were applied and tested for sheen level and texture All testing show that the paint was made to specificationThe grittiness and loss of adhesion, as described by the Claimants, do not appear to be the result of the product’s performance Rather, it appears to be related to other issues, such as those out lined in the attached letter.It is not uncommon for paint sheen levels to vary from brand to brandEach architectural coating company manufactures their paints to their own formula/specificationsFor this reason, many people choose to apply a sample of the paint to test walls, within their home, to verify that the color and sheen will achieve their desired outcome Typically, this is done prior to completing the entire project - especially when painting a large home.Notwithstanding our finding, Behr is offering a full refund for Behr products used on this project, pending proof of purchaseAttached is a copy of the letter and Behr R&D report that was sent to the ClaimantsPlease see attached response to our customer

Behr has reached out to the customer and is assiting the customer with a resolution that he is happy with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] We are SO tired of telling Behr the SAME ISSUES over and over, explaining them in detail, including copies of the MANY professional painter forums complaints online, to show that WE ARE NOT THE ONLY ONES WITH THESE COMPLAINTS!!! I even overheard am employee at the paint counter at Home Depot say recently “I finally realized I should warn people that the MARQUEE ‘eggshell’ is NOT true eggshell but more like Satin finish.” So PLEASE stop pretending it is JUST US EVERY professional painter we have had come and look says “NO THAT IS SATIN” and they also add when I tell them it is Behr Marquee “Oh, no, we NEVER use Behr.” Some even said “Yeah, it’s more like plastic than paint.” That “soft velvety finish” you say here? It is just what we WANTED and NOT what we GOT LOTS of pictures of the odious SHEEN on the CELINGS and WALLS if you want to see them AGAIN We have read DOZENS of similar angry disgusted reports allll over the internet Can’t you at LEAST say “O darn yes we need to fix that and change the label” or SOMETHING ?!?!? THIS MARQUEE IS NOT PAINT!!! We have built and remodeled houses for YEARS and NEVER had to deal with the issues in this peeling plastic gritty shiny reflective surface!!!!!!!!!!!! They flake off if dinged, you caulk n paint over them NOT like THIS!!!!! RUINED our 3800’ new house We are in our 70’s now and our LAST house too.All we asked at first was your HELP even offered to let you send your OWN people to fix it All we GET is more how you’re right and we’re wrong.And now you add you found “evidence of drywall patching compound.”?!?!?! LOL OMG! Don’t you READ? It is a NEW HOUSE! NEW SHEETROCK and VERY professionally and correctly installed and NEVER PATCHED! AND those ridiculous instructions for slicing and removing tape? NEVER had to do all THAT with ANY other paint AND where does it SAY all that on your LABEL?! NOWHERE! By the way if you think people SHOULD use PRIMER with Marquee YOU NEED TO SAY THAT ON THE LABEL!!!! You do NOT.AND because you never respond or help or ANYTHING helpful, the PAINTERS we hired won’t even FINISH their job No words for the money, time, and consternation you have cost us! Cannot even MOVE IN to the house yet because of this! EVERYTHING ELSE is finished and proper Guess I should add HOME DEPOT to my Revdex.com complaint and possible legal recourse Maybe THEY care about their customers’ satisfactionBehr obviously does NOT

November 11, 2014 RevDex.com [redacted] 4747 Viewridge Avenue, No. 200 San Diego, CA 92123-1688 Re: ... Customer’s Name: [redacted] BBB ID No.: [redacted] Behr Reference No.: [redacted] Dear Ms. ***: We are writing in response to your inquiry concerning the claim [redacted] filed with Behr Process Corporation (“BEHR”). According to our records, Ms. [redacted] contacted Behr’s Customer Care Department by email, on October 22, 2014, because the BEHR Premium Plus Ultra Interior Semi-Gloss Enamel that she applied to her kitchen cabinets did not cover as well as expected. Additionally in her email, Ms. [redacted] included that the color appeared to be lighter than the color she had selected and the paint showed brush and roller marks. On October 22, 2014, a Behr Customer Care Representative responded to Ms. [redacted] ’s email and provided her with information on how to address her concerns. The Behr Customer Care Representative offered to ship one gallon of paint free of charge, already tinted to the color specified in Ms. [redacted] ’s email. The Customer Care Representative requested Ms. [redacted] ’s physical address to determine if Behr could arrange a direct shipment. Rather than providing her physical address, Ms. [redacted] responded with some additional concerns and requested that Behr “just send a voucher instead of trying to ship” the product. On October 30, 2014, a Customer Care Representative called Ms. [redacted] to discuss her concerns and offer assistance in the form of additional material. Behr is not able to issue store vouchers. However, Behr has agreed to reimburse Ms. [redacted] for one gallon of paint to complete her kitchen cabinet project. As a customer accommodation, Behr has agreed to reimburse Ms. [redacted] for an additional gallon of BEHR paint that she had recently purchased for another project – upon receiving proof of purchase. As of today, Behr has not received Ms. [redacted] ’s proof of purchase; however Behr is prepared to issue the reimbursement as outlined above. Please let me know if you have any questions or require additional information. I can be reached by email at ***@behr.com or at (714) 545-7101 extension ***. Sincerely, Behr Process Corporation *** [redacted] Behr Claims Administration Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are shipping customer replacement product to resolve their deck issue