Behr's Baby & Kid's Furniture

One of the best things about pregnancy is that you have at least 9 months to prepare for your baby’s arrival. And, that means you will probably go through lots of big sales until the due day. Therefore, take advantage of discounts offered by brands or online stores out there. 
On top of that, you can check out www.babyoutlet.com to explore their huge collections of organic cotton baby boy & girl clothes from 0 month to 24 months at very affordable rates. They also offer free shipping and easy return on all orders. This could be a great option if you are now in the market for cheap and high-quality baby clothes. 

Review: I went to this store on April **, 2015. I was helped by [redacted]. I explained to him that due to a previous order from another business I was on a time crunch to get a bedroom set for my daughter. I asked questions regarding availability and delivery of the bedroom set I was considering buying. He went and called the company and came back and told me the set was available and assured me I would get it within 4 weeks. I made the decision to place the order due to that fact. I called customer service on Tuesday May [redacted] 2015 to check status of the order. After being put on hold the woman came back and told me the manufacturer is waiting on a part and that I can expect the bedroom set within two weeks. That would be two weeks past what I was told! Being in the situation I had no option but to wait. Called again on May [redacted] 2015 for the status of set. I was again put on hold and when the woman came back the same information was given too me. The manufacturer is still waiting for a part and they do not expect until mid June. When I asked why wasn't I informed she told me that unless the customer calls for a status they would not know to call manufacturer for an update. Keep in mind I only ordered this set because I was told it was available and I would have it in 4 weeks! How does a business in good standing NOT tell OR contact their customers if something is backordered or not available? [redacted] knew my time frame he knew my situations and still sold me the product. When I spoke to the woman in customer service (who was very nice) and told her this is unacceptable all she could do is say that she would give my information to the manger (who will be out for a few days) and have him call me.Desired Settlement: the company should compensate and deduct a percentage from the order and give some sort of guarantee of delivery of item promised ... Also they should consider their customers and be HONEST about the products availability and delivery... I feel like I was taken advantage of because he knew the situation

Business

Response:

We spoke with our mutual customer. We apologized greatly for any inconvenience we caused her. The customer is correct that we told her the items were in stock when she placed her order. That information was given to us by the manufacturer on the date the customer placed her order with us. After discovering the delay, we contacted the manufacturer again, and the manufacturer's customer service supervisor explained that the person we spoke with when the customer placed her order was mistaken and that this item has been out of stock for some time and will not be in again until the middle of June. We assuredly had no intention of misleading the customer, but we were unfortunately given bad information by the manufacturer. We reached out to our mutual customer and explained to her what happened. We apologized greatly and told her that we will update her with any new information the manufacturer gives us. We offered the customer compensation for her delays, and the customer was satisfied with the compensation we offered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received a broken rocking chair for my baby's room. Store says I can't get a new one. I paid $600 for a new chair and they said they'll get some parts to fix it. I don't want one fixed. I want it new. I ordered it 3 months ago and it would be another 3 months for a new one. My baby is due any day and I need it now. I want refundDesired Settlement: I want refund

Business

Response:

We have been in contact with our mutual customer in regards to the matter specified in her complaint. We are satisfying the customer's request and consider this matter resolved to the customer's satisfaction. - John, ManagerBehr's Furniture

Review: I ordered a crib, dresser and mattress on 4/*/15.

I was told this furniture would be delivered in 10 weeks time.

It is now 15+ weeks and the furniture has not shipped from the manufacturer.

I have called multiple times and been told that it will ship soon. I received a voicemail from Behr on 7/* stating that the furniture would ship in the middle of that week. It is now 7/** and I have just learned that the furniture has still not shipped.

This is completely unacceptable. I demand to understand WHEN exactly this furniture will arrive.

Does Behr understand their customers are expectant parents with a FIRM DEADLINE on when they need the furniture delivered?Desired Settlement: DELIVERY OF FURNITURE BY THE END OF THIS WEEK.

Business

Response:

We delivered the customer's furniture on July [redacted], 2015, and the customer signed for the furniture in good condition. The customer accepted the compensation that we offered.

Review: I ordered a nursery bedroom set for my unborn child at the end of May 2015. I was told that the set would be delivered by the third or fourth week of July at the latest. Because I am due to give birth on August **, 2015, I proceeded with the order assuming that the furniture would be delivered well before my due date. My husband first called the store on the third week of July to inquire about the delivery date. We were told it was scheduled to arrive at the store within 2 weeks and would be delivered the first week of August. We were not happy, but again assumed that it would be here well before the baby's arrival. On the first week of August, we called again to inquire about a firm delivery date and were told that only the crib was in, and that the rest of the furniture was on due to be delivered at the end of that week, and they would call us to schedule delivery for the 2nd week of August. When the second week of August started, and we still did not have a firm date, we called again. I called this time and spoke with Danielle who told me that the crib and one of the dressers were in and that they were waiting for one other dresser which was going to be on the delivery truck for Thursday or Friday. She informed me that the changing kit would be delayed, but that the furniture set would be delivered first and they could deliver the changing kit when it came in. She said they would call when the truck was unloaded and we would get delivery the following week. When I did not hear from them on Thursday, I called Friday afternoon and again spoke with Danielle. She informed me that the crib and the changing kit were in but both dressers were now on back order with the manufacturer. I asked her about the discrepancy in what I was told earlier in the week and she said she did not know. She then told me that it was possible that a delivery would come in Monday or Tuesday and that we would get the furniture delivered this week. I informed her that my due date is August **, and that I needed the furniture before the birth of my child. I asked her what they could do to speed up delivery, she had no answer. She told me that she would call me back on Monday or Tuesday to let me know if the furniture had come in. Instead, later that day, on Friday August **, 2015, she called my husband to inform him the furniture would not be in on Monday or Tuesday, and would probably be on the truck for this week on Thursday or Friday and we would likely have delivery on Monday August **, 2015.

My husband called today and spoke with Linda. This time Linda told my husband that only the crib was in and that there was no way they could deliver anything to us on Monday. Upon hearing this, I got on the phone with Linda and asked about the discrepancy in what we were told originally. She told me that IF the furniture was on the truck for tomorrow, that could not deliver the furniture until the end of next week because they do not have any trucks available to come into my area to deliver the furniture. She then said they usually do not schedule delivery for 3 to 4 days after a shipment arrives. I informed her that Danielle had told us that it takes 2 days for delivery, and that she said if it came in this week we would get it by Monday. At this point, Linda became very rude. She was upset that she was no longer speaking with my husband and proceeded to speak over me while I was asking her about delivery. She then backtracked and told me that the company does schedule delivery in 2 days, but that they didn't have any trucks for my area and didn't have the furniture, so couldn't schedule anything for us. She said she could only schedule the crib delivery but not until the end of next week. I informed her that my due date is this Saturday, and to not have this furniture and be dealing with delivery with a newborn was unacceptable. I asked her what they do for expecting parents in this situation. She told me that they are concerned about all their customers and did not give me an answer. At the end of the conversation, she told me that the delivery truck comes in between 10 am and 4 pm and they would not know if our furniture was in before then. She then told me that I could call, but that it would basically be a waste of time because they would call me if the furniture was in. She did not give me any other information or attempt in any way to rectify this situation.Desired Settlement: I ordered this furniture over 2 months ago and now have no furniture for my nursery. I want a firm delivery date and for delivery to happen next week, hopefully before I go into labor or return home from the hospital. I also think for this hassle I should get a waived or reduced delivery fee. I paid a lot of money for the set that I ordered and put down a deposit of half of the furniture. Thus, I now have to wait and cannot get a replacement. And I likely have to bring my new baby home to an empty room.

Business

Response:

Customer received delivery of all merchandise on August **, 2015. Customer signed for the merchandise and accepted it in good condition. We apologize for the delivery delays the customer experienced with her order. We are offering the customer compensation for these delays. Sincerely, John ManagerBehr's Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to add that we received our furniture a few days after the complaint was made and the delivery staff was very courteous and professional. Additionally, John the manager called me to apologize for the delay with the delivery and the customer service issues. John was very courteous and professional as well. Further, Behrs has offered me more than fair compensation for the delivery delay and customer service issues, which I have accepted. Overall, I am very happy with the stores response and will definitely shop there again as a result of their efforts to rectify the situation. Thank you for all your help with this matter.

Sincerely,

Review: I purchased a Young America furniture set( invoice number [redacted]) which was delivered the first week of April this year. The finish has begun to wear off and chip ion several spots. I called Behrs at aproximatly 11;30 this morning and was told by their customer service representative that this is occurring because I rub against it and that children's furniture is made different than adult. This was NOT was stated by their sale representatives I their showroom as this was a major concern for me. I went to Behrs to avoid this exact problem, and am now confronted by it! The customer device representative statins that thus will continue to be a problem, and I should not lean on the furniture- strange to say about a changing table. This furniture was misrepresented to me when I bought it and the customer service has failed to resolve this issue. I was told a [redacted] rresntative would contact me. When I asked when I was told maybe by next week, but to call back if no one called! I was further told that there was no manager on the premise until Thursday.Desired Settlement: Either repair or replace defective item and advertise truthfully about your products.

Business

Response:

First, we would like to thank this customer for choosing to shop with us and apologize that she was not satisfied with her experience at the time she made this complaint. After being notified of the problem, our store manager [redacted] sent a furniture technician to our customer's home, at no expense, to repair all of the defects on her furniture. Further, our store manager [redacted] ordered a replacement top for the piece of furniture in question. We apologize that our customer felt we made false representations about the furniture we sell, and about when she would be contacted by the furniture technician. We always strive to create an easy, pleasant, and honest shopping experience for all of our customers and hope that our efforts to fix the defects, as well as order a replacement top, have satisfied our customer.

Review: I ordered a crib and dresser from this company five months ago. It was supposed to be delivered in 8-12 weeks, this was pushed back four additional weeks and now it still is not available.Desired Settlement: I would like my crib and dresser. I would also like accountability by the store. They are not helpful in any possible way and they act as if they are doing no wrong. They need to take responsibility for the shipment of the products they are selling and to abide by the agreement of delivery at the time of purchase.

Business

Response:

First, we apologize for the delays our customer has experienced with her order. Our only goal is deliver the customer's order in the time frame we originally told her, but the manufacturer had extreme delays that affected all sales nationally. We have attached a copy of a letter given to us by the [redacted] of the manufacturer taking full responsibility for the delays and explaining them to the best of their ability. We truly share in the customer's frustration with the delay in delivering her furniture, but unfortunately our hands were tied because the product simply was no available to deliver until very recently. When we finally received the customer's furniture, we immediately delivered her furniture on June [redacted], for which all goods were signed for and accepted.

Review: Order for baby furniture placed 01/**/2015. When the order was placed we were very clear to the salesman that we would go with another furniture company if they could not guarantee that our furniture would be in by the end of March as we wanted to make sure we had time to setup the baby's room before she arrived. We were promised and it was written on our receipt that the furniture would be delivered by the end of March. We gave a deposit of $1180.

When the end of March arrived and we had not received a call for delivery we made several calls to the store and were given the same answer each time. "There is a delivery coming in soon and your furniture might be on that truck". As we progressed into April we decided to ask for a [redacted]s assistance. We spoke to the [redacted] on April [redacted] or [redacted] and he promised us a call back by the next Monday with a status. He never called on Monday and when we called on Tuesday we found out that he was out of the office until Thursday. When I finally got to speak to him on Thursday April [redacted] he spoke to me in a very unprofessional manner and lied to me about the fact that he promised us a call back by Monday, in fact he denied that he ever even spoke to us. He then told me that one of the pieces would be in within a day or two, the second piece would be in by April [redacted] and the last piece would be very delayed and not available until the end of April.

It is now April [redacted], my wife delivered the baby a few days ago and we have not heard from Behrs at all. I called this morning and was told that our furniture should be on the truck that is coming in a few days, but they couldn't tell me which pieces of my order. Again, the [redacted] is out of the office and won't be available until Friday. When I asked who else I could speak to and expressed my frustration I was told that there is nobody else that I can speak to. [redacted], the guy that lied to me and didn't deliver on his promises is the only employee that I can complain to.Desired Settlement: The business has a responsibility to:

1. Sincerely apologize to my wife who is putting baby clothes in bins and changing our daughter on the dining room table.

2. Deliver our furniture immediately without charge.

3. Provide an additional discount for the stress and aggravation they have caused us in addition to the fact that we paid them $1100 already and they are severely delayed on their part of the bargain.

4. Make a commitment to their customers that they will provide a better management structure that knows how to focus on customer service.

Business

Response:

First, let me thank you for being our customer. We understand that you have several options when shopping for baby furniture and appreciate that you chose Behr's. On April [redacted] we delivered all of the customer's furniture, which the customer accepted in good condition. Prior to the delivery, our store [redacted] contacted the customer directly and apologized for the delays with his order. [redacted] also refunded the customer the delivery charge. Further, we are evaluating our customer service procedures to continue to ensure that our customers have the best possible shopping experience at Behr's. Thank you, again. - Behr's

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After multiple phone calls to Behrs to the Sales department and customer service department we are still without the products for which we paid in full February *, 2013. It is now August **th 2013. We are missing the conversion Kit and the toddler rail to the order. We are worried that we will never receive these products and our "crib to college" (as our salesman promised the crib coverts from crib to toddler bed to full size bed) will never "make it to college". We were promised delivery of this product in April and as the last complainant on Revdex.com website we have been given the "run around" as to where our product(s) today are sitting. One of the items they say has shipped but they are awaiting the other piece before they deliver. We have heard month after month that "it will be delivered next month" and "it's out of our hands" referring that BEHRS should not to be to blame, instead the manufacturer should be blamed. We wrote out a check to BEHRS in full on February *. 2013 for this product and feel slighted and betrayed.. We do NOT care to hear its the manufacturers fault as you are the ones featuring their products in your store and should by now after 107 years find companies who can supply products which you demand payment. We fear if this Manufacturer goes out of business then we have a crib which will not be useful for its intended purposes.Desired Settlement: We would like Behrs to take responsibility for this inconvenience as these items were paid in full 6 months ago. It has taken much time an effort to track down these missing pieces.

Business

Response:

First, we would like to thank you for being our customer and apologize that you were not completely satisfied with our services. Our only goal is for every customer to have a pleasant shopping experience, start to finish, because this is one of the most fun and exciting purchases you will ever make. Clearly, we did not reach our goal in this instance and sincerely apologize. The unfortunate reality is that we are at the mercy of manufacturers, and when they make a mistake as to when certain products will ship, all we can do is pass along the information we receive and hopefully work towards keeping the customer happy. The most frustrating part, for both of us, is to get inaccurate information that makes us look bad our customers. We can assure you that we did not intentionally give this customer the "run around," but merely passed along the information we received from the manufacturer, good or bad. Such a long delay is extremely out of character for this manufacturer and we apologize that it happened with your purchase.

My 7 month old baby's crib was recalled last month due to Lead Paint. Behr's is doing the minimum to let their customers know about this recall. I believe legally they need to post a sign. SO that is all they did. A child could die and because they don't want to expense.... they are not notifying people. They told me they don't know who bought them... but I find that very hard to believe. It is 2015 and they have computers. As a family owned local store for 100 years... I would think they would care about their customers... their neighbors. Soon these babies will be toddlers. Toddlers tend to chew on their cribs. I cannot believe that they would want to risk lead poisoning to a child.... They gave me apologies... but I had to push to get a loaner crib till my new lead free crib is available. You would have think that would have been offered first. Instead I received a "ma'am it was on the news - you didn't see it" Clearly I did not see it. and NOONE I know saw it either. this is very upsetting. thank you. [redacted]