B.E.I. Engineers, Inc.

A response was sent to her. It probably just did not arrive in the mail yet. Either way, this is the third time she's had this debt verified. The debt is valid. And, ironically, under the sections of the Fair Credit Reporting Act she is citing, her continued attempts to
verify the same debt are actually classified as "frivolous" and/or "irrelevant". And, we are under no obligation to continue to verify this debt to her as it's already been done.She needs to pay what is owed or accept the substantial discount we have offered her and pay the reduced amount to settle the debt

We were extremely busy last night and apologize we did not get to their calls in a more timely fashion We've noted their ticket with the results of their test As far as her concerns about the length of time to resolve this issue, everything has been testing fine And
last night was the first time they would have called back with the info we had asked for The account holder does not have voicemail on his cell phone so it has been hard to communicate with him as he's usually at work when we call Again, we're sorry for the delay last night It was an unusually high wait time Once the current issue is resolved, we'd be happy to provide them with a month of free phone and Internet service due to their wait

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Angela Weston

Since the Customer went online and made a payment so close to when the automatic payment with the card of file was sent to run, the system did not detect both payments to stop the automatic one.  In general, we need to know 3 days prior to an automatic payment to disable it before it is...

processed.We apologize for the confusion in getting it refunded.We have applied a 1 month courtesy credit to the account.

The Customer signed up for service after talking to a sales rep. completing an automated verification, and then also speaking with a quality control rep to verify her order.  I don't understand how any of this can be characterized as "stealing" her service.  No one acted like we were a...

part of [redacted] and the automated verification line that she needed to call actually states, "Thank you for calling the plan verification line from Full Service Network.  WE ARE NOT AFFILIATED WITH [redacted]."If she changed her mind, she probably should have called us to cancel her order instead of calling [redacted] and telling them to try and prevent us from taking her service.  Nonetheless, her service was switched.  She removed the freeze with us so that she could switch back to [redacted] on 03-16-2015.  But she never switched back to [redacted].Her service was suspended for non-payment on 04-21-2015.  She's used our service for almost 2 months now, but she has paid nothing.  If she wants to switch back to [redacted], then she needs to call [redacted] and put an order in.  We can not change her to [redacted].  She needs to call them, and they will take her number back.I do see that she says she had Fios ( ie fiber optic) service with [redacted].  My experience is that it does seem like it takes [redacted] a couple weeks to process those orders.  It's not a same day situation.  So maybe she does have an order in with them and they have not yet processed it.  There is nothing FSN can do to make [redacted] process the order any faster.  If she wishes to have FSN service in the meantime, she is going to need to pay her bill so that her service can be reactivated while she waits for [redacted] to process her order.

Service started on 03-25-2016.  Yet no reports of trouble were made until 04-28-2016 after the first bill was already 8 days past due.  Credit can only be given from the point a problem is reported.  We'll extend it a few days back as that is reasonable.  But it is not...

reasonable, to wait 5 weeks then call and claim that something has never worked for that entire time.  (We also endured several obscenity laced phone calls from her husband [redacted], so it''s somewhat ironic that they feel we are rude.)  Even though they were suspended for non-payment, we reactivated their service.  We repaired their service, and we gave them credit for the time they were out of service.  Yet, although their service began on 03-25-2016, no payment was ever made until 08-05-2016.  And that payment was not honored by their bank and was returned to us.We don't have their number.  The service was provided via [redacted] Resale.  If they want their old number they should contact [redacted] has the number.  Their number never actually left [redacted] during the entire time. We're sorry they were not happy with the service.  They did make a $196.50 payment on 08-12-2016.  We will refund them the the $160.55 they paid for service.  We will not refund the $30.00 NSF fee we received from their bank.

We have worked with the business owner to address her concerns and resolve her issues.  Thank you.

Mr. [redacted] home telephone service with FSN started on 03-07-2011 and ended it on 04-06-2011.  He told us we has changing back to [redacted] because they had a better plan for him that included *69 and 3-Way Calling. The plan he selected with us was $41 and he was told with taxes and fees that...

came out to roughly $55.00.  His first bill was $55.69. There was no “30 Day Guarantee”, we don’t know what he is talking about.  He was never told that. He was not charged a fee to switch to or from our service.  I cannot to speak to what [redacted] may or may not have sent him...we are not [redacted].  But I’m unaware of any “switching fees” from them either.  (Maybe he had a contract with them? Again, that has nothing to do with us or our bills.)  He was only ever charged for the service he used.  He then incurred 2 late fees the following 2 months as he never paid anything.  Just because he decided to change back to [redacted] does not mean the month of service with us was free.  The bill was valid, he needed to pay it.    The account was sent to collections in May 2011.  He should pay his valid balance of $78.63 if he wants get his credit report updated. Or if he simply calls Customer Service at ###-###-####, I’m sure they would even work out a lower settlement balance for him.But this is about the 4th or 5th time we've heard from him over the last 6 year about this issue.  Paying nothing and continuing to randomly bringing it up to us every 18 months or so is not going to make us change our minds and simply credit the bill.  The bill was valid then, it's valid now.  If he wants to settle the account, he should call Customer Service and do so.

I reported FSN yesterday to the Revdex.com , reason being I was without phone service and internet service for 8 days. I could not get an answer as to why other than at least 8 different replies to my inquiries. Happily I am reporting that as of 12:35 today I was notified the problem was fixed. This is to...

serve notice I no longer need your services. I am sure Revdex.com was instrumental in solving my problem. Thank You

He s not being truthful.  We have the call recording from when he ordered service and moving the service was not discussed.  Setting that aside, what has hurt his credit is that he failed to pay his final monthly bill and that he also never returned any of his phone/internet equipment to...

us for years and years.  No one lied to him to get him sign up and no surely prevented him from simply returning his equipment with was the majority of the charges on his account which have gone unpaid.

The Customer subscribes to VoIP telephone service and has been experiencing some issues due to high latency on her internet connection which is out of our control.  We have been monitoring her connection and ip traffic and working with other carriers to attempt to identify and correct...

the issue.  In the meantime we have issued a credit for her last two invoices.