Service started on 03-25- Yet no reports of trouble were made until 04-28-after the first bill was already days past due Credit can only be given from the point a problem is reported We'll extend it a few days back as that is reasonable But it is not reasonable, to wait weeks then call and claim that something has never worked for that entire time (We also endured several obscenity laced phone calls from her husband ***, so it''s somewhat ironic that they feel we are rude.) Even though they were suspended for non-payment, we reactivated their service We repaired their service, and we gave them credit for the time they were out of service Yet, although their service began on 03-25-2016, no payment was ever made until 08-05- And that payment was not honored by their bank and was returned to us.We don't have their number The service was provided via [redacted] Resale If they want their old number they should contact [redacted] [redacted] has the number Their number never actually left [redacted] during the entire timeWe're sorry they were not happy with the service They did make a $payment on 08-12- We will refund them the the $they paid for service We will not refund the $NSF fee we received from their bank
He s not being truthful We have the call recording from when he ordered service and moving the service was not discussed Setting that aside, what has hurt his credit is that he failed to pay his final monthly bill and that he also never returned any of his phone/internet equipment to us for years and years No one lied to him to get him sign up and no surely prevented him from simply returning his equipment with was the majority of the charges on his account which have gone unpaid
Mr [redacted] home telephone service with FSN started on 03-07-and ended it on 04-06- He told us we has changing back to [redacted] because they had a better plan for him that included *and 3-Way CallingThe plan he selected with us was $and he was told with taxes and fees that came out to roughly $ His first bill was $There was no “Day Guarantee”, we don’t know what he is talking about He was never told thatHe was not charged a fee to switch to or from our service I cannot to speak to what [redacted] may or may not have sent him...we are not [redacted] But I’m unaware of any “switching fees” from them either (Maybe he had a contract with them? Again, that has nothing to do with us or our bills.) He was only ever charged for the service he used He then incurred late fees the following months as he never paid anything Just because he decided to change back to [redacted] does not mean the month of service with us was free The bill was valid, he needed to pay it The account was sent to collections in May He should pay his valid balance of $if he wants get his credit report updatedOr if he simply calls Customer Service at ###-###-####, I’m sure they would even work out a lower settlement balance for him.But this is about the 4th or 5th time we've heard from him over the last year about this issue Paying nothing and continuing to randomly bringing it up to us every months or so is not going to make us change our minds and simply credit the bill The bill was valid then, it's valid now If he wants to settle the account, he should call Customer Service and do so
Service started on 03-25- Yet no reports of trouble were made until 04-28-after the first bill was already days past due Credit can only be given from the point a problem is reported We'll extend it a few days back as that is reasonable But it is not reasonable, to wait weeks then call and claim that something has never worked for that entire time (We also endured several obscenity laced phone calls from her husband ***, so it''s somewhat ironic that they feel we are rude.) Even though they were suspended for non-payment, we reactivated their service We repaired their service, and we gave them credit for the time they were out of service Yet, although their service began on 03-25-2016, no payment was ever made until 08-05- And that payment was not honored by their bank and was returned to us.We don't have their number The service was provided via [redacted] Resale If they want their old number they should contact [redacted] [redacted] has the number Their number never actually left [redacted] during the entire timeWe're sorry they were not happy with the service They did make a $payment on 08-12- We will refund them the the $they paid for service We will not refund the $NSF fee we received from their bank
He s not being truthful We have the call recording from when he ordered service and moving the service was not discussed Setting that aside, what has hurt his credit is that he failed to pay his final monthly bill and that he also never returned any of his phone/internet equipment to us for years and years No one lied to him to get him sign up and no surely prevented him from simply returning his equipment with was the majority of the charges on his account which have gone unpaid
Mr [redacted] home telephone service with FSN started on 03-07-and ended it on 04-06- He told us we has changing back to [redacted] because they had a better plan for him that included *and 3-Way CallingThe plan he selected with us was $and he was told with taxes and fees that came out to roughly $ His first bill was $There was no “Day Guarantee”, we don’t know what he is talking about He was never told thatHe was not charged a fee to switch to or from our service I cannot to speak to what [redacted] may or may not have sent him...we are not [redacted] But I’m unaware of any “switching fees” from them either (Maybe he had a contract with them? Again, that has nothing to do with us or our bills.) He was only ever charged for the service he used He then incurred late fees the following months as he never paid anything Just because he decided to change back to [redacted] does not mean the month of service with us was free The bill was valid, he needed to pay it The account was sent to collections in May He should pay his valid balance of $if he wants get his credit report updatedOr if he simply calls Customer Service at ###-###-####, I’m sure they would even work out a lower settlement balance for him.But this is about the 4th or 5th time we've heard from him over the last year about this issue Paying nothing and continuing to randomly bringing it up to us every months or so is not going to make us change our minds and simply credit the bill The bill was valid then, it's valid now If he wants to settle the account, he should call Customer Service and do so