Beiersdorf, Inc

Review: Long story short I purchased two cans of shaving cream when I got them home they weren't working nothing would come out of them so I emailed the company offered to give them back to them gave them all the information off of both cans they emailed me back said they were sorry and if they would send me some replacement coupons it from my point of view problem solved but after a month nothing ever showed up in the mail so I emailed the company again they initially sent me an email saying we sent them out to you already then I emailed them back to confirm the address again they claimed they sent them to me but it seems extremely odd I get mail every day 6 days a week if they releasing them why would I not get the mail they sent meDesired Settlement: I'm not asking for anything extra I'm just asking for what they said they would do and they said they would send me to replacement coupons and that's what I want and maybe for them to work on their customer service try not being so rude

Business

Response:

Good Morning,

We have responded via email to Mr. [redacted] on 5/13/14. He will be getting his two free coupons and two discount coupons via [redacted]. The package should arrive tomorrow 5/15/14.

Sincerely,

Consumer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased "[redacted]" at a local [redacted] store. I usually apply it after shaving. However, after I wore my jacket (purchased at [redacted]), and the lotion was absorbed, the lotion made white stains on my jacket. I washed the jacket to get rid of stains, however that did not help. The white stains remain on my jacket. The lotion has no warnings that it may cause STAINS on clothes. I am very upset with this product and seek a remedy. The stains look like white deodorant streaks on a black shirt.

Product UPC: [redacted]Desired Settlement: Let me know if you would like pictures of the damaged jacket. I ask you that you refund me to replace the jacket. The cost is: $30.00

Business

Response:

We received an email from Ms. [redacted] on May 1, 2015 informing us of her experience using [redacted] and spoke with her the same day. This lotion is formulated to be non-greasy once absorbed into the skin and is unlikely to leave white deodorant-like streaks as Ms. [redacted] stated. We stand behind our products and strive towards the satisfaction of our consumers. Per our discussion with Ms. [redacted], we are providing her with mailing materials to send us the jacket for our review. Sincerely, [redacted] Sr. Manager Consumer Relations Beiersdorf Inc Telephone: +[redacted]