Hoover Horticultural Service followed the contract and charged the amount that was agreed upon in the contract. We removed the existing pipes and installed PVC pipes, as per the signed contract; the contract clearly states "pulling pipe and installing existing drip line (black) in PVC". We are not at fault that Mrs. [redacted] misinterpreted this.
I am rejecting this response because: I specifically hired this company to remove the irrigation pipes in a single area in my yard. I DID NOT WANT ANY PIPES UNDER THE GROUND! He suggested removing the tree which I agreed. The roots of the tree were tangled with the pipes. I wanted these pipes removed.[redacted] HOOVER treated me very rudely when I had requested him to come only after 3 o'clock. I got home about 2:50 p.m. Everything was covered with dirt. I was willing to pay him for the tree removal and was not prepared on a Friday night before Christmas to write him the full amount and I wanted to be able to see his work. Later that night he insisted that I pay him the $1000 that was difficult for me to do and I still did not know about the pipes. I truly felt threatened. He owes me that money back or he can have his workers remove the few remaining pipes that are now a problem. I do not want him to come to my house again.My yard still has ditches that show disconnected pipes and other pipes that I didn't want. And I have more to dig to see where one of the pipes goes. I have never had such a situation with anyone.
Hoover Horticultural Service followed the contract and charged the amount that was agreed upon in the contract. We removed the existing pipes and installed PVC pipes, as per the signed contract; the contract clearly states "pulling pipe and installing existing drip line (black) in PVC". We are not at fault that Mrs. [redacted] misinterpreted this.
I am rejecting this response because: I specifically hired this company to remove the irrigation pipes in a single area in my yard. I DID NOT WANT ANY PIPES UNDER THE GROUND! He suggested removing the tree which I agreed. The roots of the tree were tangled with the pipes. I wanted these pipes removed.[redacted] HOOVER treated me very rudely when I had requested him to come only after 3 o'clock. I got home about 2:50 p.m. Everything was covered with dirt. I was willing to pay him for the tree removal and was not prepared on a Friday night before Christmas to write him the full amount and I wanted to be able to see his work. Later that night he insisted that I pay him the $1000 that was difficult for me to do and I still did not know about the pipes. I truly felt threatened. He owes me that money back or he can have his workers remove the few remaining pipes that are now a problem. I do not want him to come to my house again.My yard still has ditches that show disconnected pipes and other pipes that I didn't want. And I have more to dig to see where one of the pipes goes. I have never had such a situation with anyone.