My store manager- Nikki S [redacted] - has been working with this customer and we are repairing the items involved at no cost to the customer including our picking up and re-delivering the productswe do not replace merchandise under our 1-year warranty and have never indicated that we would.Thanks for your assistance John G***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
My store manager- Nikki S***- has been working with this customer and we are repairing the items involved at no cost to the customer including our picking up and re-delivering the productswe do not replace merchandise under our 1-year warranty and have never indicated that we
would.Thanks
for your assistance
John G***
Upon review of this case, I believe there was a misunderstanding as to Customer desired outcome.I have authorized our store to offer Customer *** *** *** a full refund as requestedThe store manager is Cory P***MrP*** is instructed to assist this customer with return of merchandise
at no charge and immediate refund of purchase price, full amount.We regret this misunderstanding and hope this action meets with favor, the desired outcome this consumer requested.The delay in this response is due to separation of the previous assigned respondentRevdex.com has resolved this by forwarding the complaint to active email account.William *H***CFO / V.P.Beiter's Inc
First of all I apologize if *** is having difficulty with her beddingThere is no indication anywhere on her invoice that states that she was not covered by the Manufacturers warrantyIt doesn't matter if it was a floor sample or notWith that being said it is not indicated as a floor
sample on the sales slip*** needs to understand that the year warranty is the manufacturers warranty and not Beiter's. *** is responsible to handle any issue with their productThe warranty normally does state that handling charges may occurWe have no control over what the manufacturer may chargeOn bedding manufactures we currently handle we charge $to handle a warranty issueFor the $we submit the warranty, and if it is decided to replace the mattress we will deliver the new and dispose of the newIn this case we are no longer a *** dealer but *** must take care of any warranty issue.We sell the product but the manufacturer puts the warranty on the product to back their workmanshipIf the workmanship proves faulty then they need to resolve the issueIn a sign of good faith, we will contribute $towards Tara's cost of replacing the product if *** does agree to replace it under warrantywe will need a copy of the invoice from *** sent to my attention for immediate payment
John G***
Beiter's Home Center
*** *** ***
SoWilliamsport, Pa ***
My store manager- Nikki S [redacted] - has been working with this customer and we are repairing the items involved at no cost to the customer including our picking up and re-delivering the productswe do not replace merchandise under our 1-year warranty and have never indicated that we would.Thanks for your assistance John G***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
My store manager- Nikki S***- has been working with this customer and we are repairing the items involved at no cost to the customer including our picking up and re-delivering the productswe do not replace merchandise under our 1-year warranty and have never indicated that we
would.Thanks
for your assistance
John G***
Upon review of this case, I believe there was a misunderstanding as to Customer desired outcome.I have authorized our store to offer Customer *** *** *** a full refund as requestedThe store manager is Cory P***MrP*** is instructed to assist this customer with return of merchandise
at no charge and immediate refund of purchase price, full amount.We regret this misunderstanding and hope this action meets with favor, the desired outcome this consumer requested.The delay in this response is due to separation of the previous assigned respondentRevdex.com has resolved this by forwarding the complaint to active email account.William *H***CFO / V.P.Beiter's Inc
First of all I apologize if *** is having difficulty with her beddingThere is no indication anywhere on her invoice that states that she was not covered by the Manufacturers warrantyIt doesn't matter if it was a floor sample or notWith that being said it is not indicated as a floor
sample on the sales slip*** needs to understand that the year warranty is the manufacturers warranty and not Beiter's. *** is responsible to handle any issue with their productThe warranty normally does state that handling charges may occurWe have no control over what the manufacturer may chargeOn bedding manufactures we currently handle we charge $to handle a warranty issueFor the $we submit the warranty, and if it is decided to replace the mattress we will deliver the new and dispose of the newIn this case we are no longer a *** dealer but *** must take care of any warranty issue.We sell the product but the manufacturer puts the warranty on the product to back their workmanshipIf the workmanship proves faulty then they need to resolve the issueIn a sign of good faith, we will contribute $towards Tara's cost of replacing the product if *** does agree to replace it under warrantywe will need a copy of the invoice from *** sent to my attention for immediate payment
John G***
Beiter's Home Center
*** *** ***
SoWilliamsport, Pa ***