Beiter's Home Center

My store manager- Nikki S[redacted]- has been working with this customer and we are repairing the items involved at no cost to the customer including our picking up and re-delivering the products. we do not replace merchandise under our 1-year warranty and have never indicated that we...

would.Thanks
for your assistance
John G[redacted]

Review: I purchase green 2 piece sectional in April 2012. When I received the furniture it was two different pieces. After a week the arms on the love seat caved in. I contacted the store and they replaced it. But I also mentioned several times this was not the furniture I purchased. I was told it was the lighting from the store that made it look different. The couch caved in the arms and the brought one that was sliced so had to bring another.That Sunday I saw the set I had in their flier for $588 a piece where I bought the $688 a piece. I contact the manager [redacted] and told him this was not the furniture I bought he said maybe it was furniture that was just left in the back.The brought another set and I told the delivery guys this was still NOT the set. They again said it was the lighting.I happened to go to the store in Aug 12, 2013 and saw I DID NOT have the furniture I purchased. The, manager, [redacted] told me to go pick out another set. I said I DID NOT want another set I wanted the one on the floor,but he said it was already sold. He told me to email him the pictures of my couch. After a week of no reply I contacted the main store and spoke with [redacted]. He told me to resend the pictures and he would do something. After about 30 emails I called again. He told me I had to talk to a [redacted], the CEO. I called him and sent him the pictures. He told me it was because I dont take care of my things.I told him I DO take care of things that this was the cheaper set not the one I paid more for. After another 20 or so emails I called again. He was at the W-B store so I went there. I was told to wait. After a half hour he came out and put his hand right in my face and said "We are done with you good bye." I have been in contact with the manufacture of the furniture, [redacted], and the supervisor there looked at my pictures looked into the situation and told me that is not the furniture that they produce for them and he doesnt know where that set came from.He also said [redacted]s was the one who was suppose to contact them to have my furniture fixed. He said I have all the proper papers of purchase, the numbers from the furniture but it is not any thing I should have received. The set I received is grey, larger and of lesser quality than what I was suppose to have. IHe said he doesnt know where [redacted]s could have gotten the set I have because mine is definitely grey and they only sell the green I wanted. called back again to the manager at W-B, [redacted] and he is now telling me "The furniture I have was not purchased from them." I have all the receipts.I would have taken the floor model just to fix all this mess but they wouldnt let me.Desired Settlement: refund

Consumer

Response:

Review: I purchased a [redacted] mattress in 2007 that has a 10 year warranty that I was not informed of I was told its a floor model and has no warranty I went to look for another one and I then found out it does indeed have a 10 year warranty but they no longer sell [redacted] so I would have to contact them so I did but since they no longer deal with beiters I would have to pay $50 for inspection fee and also a $59 delivery fee? So because they no longer deal with [redacted] they no longer have to stand behind the product they sold meDesired Settlement: They should have to take care of the issue the same way they would if they still sold [redacted] and I would not have to pay $109 to get our defective mattress replaced had I known it had a warranty I would have contacted them 3 years ago when the mattress started sinking

Business

Response:

First of all I apologize if [redacted] is having difficulty with her bedding. There is no indication anywhere on her invoice that states that she was not covered by the Manufacturers warranty. It doesn't matter if it was a floor sample or not. With that being said it is not indicated as a floor sample on the sales slip. [redacted] needs to understand that the 10 year warranty is the manufacturers warranty and not Beiter's. [redacted] is responsible to handle any issue with their product. The warranty normally does state that handling charges may occur. We have no control over what the manufacturer may charge. On bedding manufactures we currently handle we charge $49 to handle a warranty issue. For the $49 we submit the warranty, and if it is decided to replace the mattress we will deliver the new and dispose of the new. In this case we are no longer a [redacted] dealer but [redacted] must take care of any warranty issue.We sell the product but the manufacturer puts the warranty on the product to back their workmanship. If the workmanship proves faulty then they need to resolve the issue.In a sign of good faith, we will contribute $50 towards Tara's cost of replacing the product if [redacted] does agree to replace it under warranty. we will need a copy of the invoice from [redacted] sent to my attention for immediate payment. John G[redacted]Beiter's Home Center[redacted]So. Williamsport, Pa [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought new living room furniture From Beiter's less the one yr. ago and it began to show deep wear, poor quality. I phoned and reported the problem and the store manager came to the house and agreed this was a concern, the material was worn and the furniture was not stuffed properly. She informed the warranty is that they take the furniture back for repair. in which they would give me loner, the loveseat was take first and NO loaner was ever brought. They had the loveseat 2 days and it was fixed ? It had to be re stuffed and new material, I am not satisfied with this furniture at all, it is very poor quality and when I bought it was told it was top of the line. The frame on the couch was bent from the day it was delivered. I do not think it should be RE BULIT it is damaged furniture. Beware of Beither's Home Center's.Desired Settlement: Since it is such poor quality, defected it should replaced not rebuilt.

Business

Response:

My store manager- Nikki S[redacted]- has been working with this customer and we are repairing the items involved at no cost to the customer including our picking up and re-delivering the products. we do not replace merchandise under our 1-year warranty and have never indicated that we would.Thanksfor your assistanceJohn G[redacted]

Review: I purchased a lounge chair about 2 and ahlaf months ago, well the material on the arm is coming off, it is frayed, as it is a courdoroy fabric. I called WB Beiters on Sunday, July 21 and spoke with a man named [redacted] who was the manger. He said that he would take care of it ordering us another chair, as he put it, you only had it for a little over 2 mos and that shouldnt have happened, Well, I called on Wed, Jul 24 to see what the status of our chair is, andd thw woman who anwered the phone said that she would have to get back with me because [redacted] was in the warehouse, no one got back to us. So, my husband called today, July 28, and someone is suppose to get back to us again and no ne did. I called the headquarters and spoke with a woman named [redacted], and told her what was going on, well, the reason why everyone was nlowing us off was that because [redacted], the wonderful man who was suppose to order us a new chair, never did. So, here we have 2 people lying to us in the store, because they knew that [redacted] never ordered us a new chair. Nice right. Also, our name in not [redacted] as it is on our bill and he said that he would change it and never did. Also, when we ordered the mattress and chair, we told them that we would pick the mattress up, made a special trip and when we got there, we waited 20 min and they ordered the wrong mattress, so we had to wait for anothe one to come in and get it delivered. You know my money is good right.Desired Settlement: I want some sort of discount on the chair and I think that [redacted] should be fired, the woman who answered the phone and gave me a line of bull crap, and the person who was suppose to call me back today be fired and handed us a line of bull crap.

Consumer

Response:

I want them to give me a discount like I said, and a new chair. Thank you and call when the chair will be delivered.

Business

Response:

WE HAVE ALREADY BEEN IN CONTACT WITH THIS CUSTOMER BY THE END OF JULY AND INFORMED THEM THAT WE WILL EXCHANGE THE CHAIR. WE CONTACTED THEM AGAIN ON 8/8/10 AND THEY SAID THEY WILL EITHER COME IN AND BRING THE CHAIR BACK AND PICK UP THE NEW ONE OR THEY WILL HAVE US DELIVER THE NEW ONE. THE CHAIR IS STILL IN OUR [redacted] STORE WAITING THEIR ANSWER.

THANK YOU

PRESIDENT