Bekins A-Movers

We have assigned an independent adjuster to contact the customer, and set up an appointment to inspect the claimed damages Once their report is received back in house, we will be able to send out our settlement letter to the customer

Due to the amount claimed, we transferred this claim to our Insurance CarrierThe claim was addressed with the exception of the earring claimed as missing We are awaiting the results of the police investigation regarding this alleged theft The Insurance Company sent a settlement letter and release to the customer If the customer has any questions regarding the settlement, this should be addressed to the adjuster that handled this matter for further review

A review of this complaint indicates that sine the shipment went Interstate (state to state), our Company was not responsible for the transportation, or the handling of the subsequent damage claim that resulted We only acted as an Agent for Bekins Van Lines, Inc., which is based out of Indianapolis, IN Our only involvement in this relocation was to book the move into the Bekins Van Lines, Incsystem, and we performed packing services The entirety of the resulting transaction was under the authority of Bekins Van Lines, Inc The customer can discuss this further with them they can be reached at [redacted] We would respectfully request that this complaint be removed from our profile, and transferred to Bekins Van Lines, Inc

The check has been mailed out to Mr [redacted] as of the 15th of December, and he was advised of same via email on December 16th We apologize for the delay, and hope this is now resolved

We regret that we were not able to service this customer's relocation Unfortunately, between the time we provided the estimate, and the time the customer wanted to schedule the relocation, we had already booked to capacity, and was unable to schedule any additional moves at that particular time We were not allowed to book any additional moves with those particular loading and delivery dates

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

After not hearing from the company we paid to have the wall repaired but, I have no problem sending the invoice Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We did some additional investigation, and did locate the claim form However, there is not an amount claimed for the wall damage As we previously stated, please send this invoice into our office, and we will review same A claim form was emailed to you yesterday, so you can scan and send the invoice back to our office

We have had the chance to review the complaint We find that a claim has not been filed with our office for the claimed damages We have emailed a claim form to the customer's email address, and will await their claim submission

We will send the customer another claim form AAs it relates to the jog of money, we encourage the customer to file a police report Please also be advised that the customer has not paid the charges for the move, so we will be unable to address their claim until such time as the charges are paid