I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not EXACTLY the way the conversation went yesterday.....Actually, it went something like this, if I don't hear something about the title to my truck by this afternoon (yesterday) I am coming to the dealership with a Franklin County Deputy to settle this issue Why did it take days, after numerous visits and phone calls on my part and then finally when told I was coming with a deputy to resolve this issue, did information about the title "suddenly" appear? I really don't care what this dealership does from this point on....if I don't receive the title I'm just going to turn it over to my attorney, [redacted] My family and friends never plan on buying anything from Midpoint and they probably will just shrug their shoulders and say "so what"......we have plenty of customers and don't need them.....and that's fine....but eventually it will be an issue for them I simply think the public should be aware of the way this business handles customers and that should go on record at the Revdex.com Regards, [redacted] ***
On September 5th our installers went to *** ***'s home to install her shower enclosure When the installer went to drill a hole in the tile, the tile broke and fell to the floor This shouldn't have happened There was no glue behind the tile Our installer was unable to complete the install because of this [redacted] then had the tile replaced We rescheduled the install for September 16th When our installer went to drill the hole in the tile it cracked because the tile glue was still wet Our installer was responsible for cracking the tile, but it was how the tile was installed that allowed for it to crack when he was drilling We were informed by the tile guy that installed her tile that he had glued and grouted her tile in the same day The tile should have been glued and allowed to set, then grouted to allow for the glue to harden We needed to wait again for the tile to be replaced and reschedule the install The installation was finally completed on September 26th We do believe that this problem was due to bad tile work Bel Pre however, will be refunding you the $for the cracked tile In regards to the balance being charged on your credit card On the bottom of our proposal are the terms, 1/deposit balance COD When we collect the 1/deposit unless the customer specifies that they will be paying the balance another way we use the credit card on file Once the job is completed the installers call this in The message you left for the estimator's assistant was received on October 24th as she was out sick She was unable to look into this before receiving the message from the Revdex.com on October 27th Attached above is a copy of [redacted] s invoice along with the deposit and balance receipts We will be crediting her credit card the $tomorrow morning Should you have any questions I can be reached at ###-###-#### ext ** Thanks, Brittany P***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not EXACTLY the way the conversation went yesterday.....Actually, it went something like this, if I don't hear something about the title to my truck by this afternoon (yesterday) I am coming to the dealership with a Franklin County Deputy to settle this issue Why did it take days, after numerous visits and phone calls on my part and then finally when told I was coming with a deputy to resolve this issue, did information about the title "suddenly" appear? I really don't care what this dealership does from this point on....if I don't receive the title I'm just going to turn it over to my attorney, [redacted] My family and friends never plan on buying anything from Midpoint and they probably will just shrug their shoulders and say "so what"......we have plenty of customers and don't need them.....and that's fine....but eventually it will be an issue for them I simply think the public should be aware of the way this business handles customers and that should go on record at the Revdex.com Regards, [redacted] ***
On September 5th our installers went to *** ***'s home to install her shower enclosure When the installer went to drill a hole in the tile, the tile broke and fell to the floor This shouldn't have happened There was no glue behind the tile Our installer was unable to complete the install because of this [redacted] then had the tile replaced We rescheduled the install for September 16th When our installer went to drill the hole in the tile it cracked because the tile glue was still wet Our installer was responsible for cracking the tile, but it was how the tile was installed that allowed for it to crack when he was drilling We were informed by the tile guy that installed her tile that he had glued and grouted her tile in the same day The tile should have been glued and allowed to set, then grouted to allow for the glue to harden We needed to wait again for the tile to be replaced and reschedule the install The installation was finally completed on September 26th We do believe that this problem was due to bad tile work Bel Pre however, will be refunding you the $for the cracked tile In regards to the balance being charged on your credit card On the bottom of our proposal are the terms, 1/deposit balance COD When we collect the 1/deposit unless the customer specifies that they will be paying the balance another way we use the credit card on file Once the job is completed the installers call this in The message you left for the estimator's assistant was received on October 24th as she was out sick She was unable to look into this before receiving the message from the Revdex.com on October 27th Attached above is a copy of [redacted] s invoice along with the deposit and balance receipts We will be crediting her credit card the $tomorrow morning Should you have any questions I can be reached at ###-###-#### ext ** Thanks, Brittany P***