[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have informed me that those charges have been deleted from their system Regards, [redacted]
I would personally like to apologize to anyone if they felt we did something intentionally wrong such as sending an invoice to a customer because we were “mad” at them or for any reason what so everWe take a lot of pride in the quality of what we provide and make sure that we are ethically honest in the work we doWe live by our Mission Statement with no exceptions In regards to the accusations about us from the complaining companySome of the information that was said is true and some of it was not entirely trueWe schedule our service to make our service technicians as efficient as possible which helps us keep the cost down so we can pass it on to our customersThe technicians also schedule their route in such a way that all of the service in that area gets done at the same timeWhen our technicians travel from one job to the next there is a cost that gets absorbed by BelPro Fire and in this specific scenario, that cost was passed that cost on to the customerThey would have had to incur that costs even if they would have allowed us to reschedule the service workWe had to travel specifically to the customers site twice without being able to perform the scheduled serviceThere was no call from the customer to inform us that they would be late getting to their buildingOur service technician made a courtesy phone call to the customer when he got back to our office in an attempt to reschedule the earlier work that we were unable to doOur technician was talked to in what he perceived was a very rude manner and was unable to get the work rescheduled as the customer decided to hang up on the technicianAt this point in our relationship with the customer, we had not even invoiced them for the technicians expenses but he was mad enough to hang up on us In regards to the harassment accusation, we had made one overdue collections call to this customer It would have been nice if we did have our technician wait the entire scheduled time for them to return and open the officeUnfortunate, if we would have done this, we would not of had time to do their service for themAll of our time would have been used up waiting in our truck We are sorry to see them leave us as a customerWe had to have been doing a good job for this company prior to this as they have been our customer for the past yearsWe also understand that our customers have the right and privilege to choose who they want to perform their fire protection serviceI personally wish them the best of luck and if they should change their mind we would be eager to have them back as a valued customer of ours again We must also be performing our service and providing customer service to the same high standards that we do as this is the first customer complaint in the years we have been in business Thank You [redacted] ***President/Owner BelPro Fire Specialists, Inc Office: [redacted] Fax: [redacted] Cell: [redacted] [redacted] www.belprofire.com
I would personally like to apologize to anyone if they felt we did something intentionally wrong such as sending an invoice to a customer because we...
were “mad” at them or for any reason what so ever. We take a lot of pride in the quality of what we provide and make sure that we are ethically honest in the work we do. We live by our Mission Statement with no exceptions.
In regards to the accusations about us from the complaining company. Some of the information that was said is true and some of it was not entirely true. We schedule our service to make our service technicians as efficient as possible which helps us keep the cost down so we can pass it on to our customers. The technicians also schedule their route in such a way that all of the service in that area gets done at the same time. When our technicians travel from one job to the next there is a cost that gets absorbed by BelPro Fire and in this specific scenario, that cost was passed that cost on to the customer. They would have had to incur that costs even if they would have allowed us to reschedule the service work. We had to travel specifically to the customers site twice without being able to perform the scheduled service. There was no call from the customer to inform us that they would be late getting to their building. Our service technician made a courtesy phone call to the customer when he got back to our office in an attempt to reschedule the earlier work that we were unable to do. Our technician was talked to in what he perceived was a very rude manner and was unable to get the work rescheduled as the customer decided to hang up on the technician. At this point in our relationship with the customer, we had not even invoiced them for the technicians expenses but he was mad enough to hang up on us.
In regards to the harassment accusation, we had made one overdue collections call to this customer.
It would have been nice if we did have our technician wait the entire scheduled time for them to return and open the office. Unfortunate, if we would have done this, we would not of had time to do their service for them. All of our time would have been used up waiting in our truck.
We are sorry to see them leave us as a customer. We had to have been doing a good job for this company prior to this as they have been our customer for the past 7 years. We also understand that our customers have the right and privilege to choose who they want to perform their fire protection service. I personally wish them the best of luck and if they should change their mind we would be eager to have them back as a valued customer of ours again.
We must also be performing our service and providing customer service to the same high standards that we do as this is the first customer complaint in the 14 years we have been in business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have informed me that those charges have been deleted from their system.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have informed me that those charges have been deleted from their system Regards, [redacted]
I would personally like to apologize to anyone if they felt we did something intentionally wrong such as sending an invoice to a customer because we were “mad” at them or for any reason what so everWe take a lot of pride in the quality of what we provide and make sure that we are ethically honest in the work we doWe live by our Mission Statement with no exceptions In regards to the accusations about us from the complaining companySome of the information that was said is true and some of it was not entirely trueWe schedule our service to make our service technicians as efficient as possible which helps us keep the cost down so we can pass it on to our customersThe technicians also schedule their route in such a way that all of the service in that area gets done at the same timeWhen our technicians travel from one job to the next there is a cost that gets absorbed by BelPro Fire and in this specific scenario, that cost was passed that cost on to the customerThey would have had to incur that costs even if they would have allowed us to reschedule the service workWe had to travel specifically to the customers site twice without being able to perform the scheduled serviceThere was no call from the customer to inform us that they would be late getting to their buildingOur service technician made a courtesy phone call to the customer when he got back to our office in an attempt to reschedule the earlier work that we were unable to doOur technician was talked to in what he perceived was a very rude manner and was unable to get the work rescheduled as the customer decided to hang up on the technicianAt this point in our relationship with the customer, we had not even invoiced them for the technicians expenses but he was mad enough to hang up on us In regards to the harassment accusation, we had made one overdue collections call to this customer It would have been nice if we did have our technician wait the entire scheduled time for them to return and open the officeUnfortunate, if we would have done this, we would not of had time to do their service for themAll of our time would have been used up waiting in our truck We are sorry to see them leave us as a customerWe had to have been doing a good job for this company prior to this as they have been our customer for the past yearsWe also understand that our customers have the right and privilege to choose who they want to perform their fire protection serviceI personally wish them the best of luck and if they should change their mind we would be eager to have them back as a valued customer of ours again We must also be performing our service and providing customer service to the same high standards that we do as this is the first customer complaint in the years we have been in business Thank You [redacted] ***President/Owner BelPro Fire Specialists, Inc Office: [redacted] Fax: [redacted] Cell: [redacted] [redacted] www.belprofire.com
I would personally like to apologize to anyone if they felt we did something intentionally wrong such as sending an invoice to a customer because we...
were “mad” at them or for any reason what so ever. We take a lot of pride in the quality of what we provide and make sure that we are ethically honest in the work we do. We live by our Mission Statement with no exceptions.
In regards to the accusations about us from the complaining company. Some of the information that was said is true and some of it was not entirely true. We schedule our service to make our service technicians as efficient as possible which helps us keep the cost down so we can pass it on to our customers. The technicians also schedule their route in such a way that all of the service in that area gets done at the same time. When our technicians travel from one job to the next there is a cost that gets absorbed by BelPro Fire and in this specific scenario, that cost was passed that cost on to the customer. They would have had to incur that costs even if they would have allowed us to reschedule the service work. We had to travel specifically to the customers site twice without being able to perform the scheduled service. There was no call from the customer to inform us that they would be late getting to their building. Our service technician made a courtesy phone call to the customer when he got back to our office in an attempt to reschedule the earlier work that we were unable to do. Our technician was talked to in what he perceived was a very rude manner and was unable to get the work rescheduled as the customer decided to hang up on the technician. At this point in our relationship with the customer, we had not even invoiced them for the technicians expenses but he was mad enough to hang up on us.
In regards to the harassment accusation, we had made one overdue collections call to this customer.
It would have been nice if we did have our technician wait the entire scheduled time for them to return and open the office. Unfortunate, if we would have done this, we would not of had time to do their service for them. All of our time would have been used up waiting in our truck.
We are sorry to see them leave us as a customer. We had to have been doing a good job for this company prior to this as they have been our customer for the past 7 years. We also understand that our customers have the right and privilege to choose who they want to perform their fire protection service. I personally wish them the best of luck and if they should change their mind we would be eager to have them back as a valued customer of ours again.
We must also be performing our service and providing customer service to the same high standards that we do as this is the first customer complaint in the 14 years we have been in business.
Thank You
[redacted]President/Owner
BelPro Fire Specialists, Inc
Office: [redacted]
Fax: [redacted]
Cell: [redacted]
[redacted] www.belprofire.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have informed me that those charges have been deleted from their system.
Regards,
[redacted]