***, Thank you for reaching out to us through the Revdex.com. While a track back number confirms an outclick from our site, it does not confirm that a qualified purchase was made through that outclick.Per our terms and conditions, "When Qualified Purchases are credited to ShopAtHome.com, our
systems automatically apply the cash back to the Member’s accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member’s account with the Cash Back Rewards." Per our response to ticket ***, your purchase was researched with the storeThe store declined to credit ShopAtHome for the order, as their records show the order was referred to their site through a channel not associated with ShopAtHomePlease refer to our terms and conditions, as we do not offer cash back on purchases that are not credited to ShopAtHome by the affiliate storePlease see our terms and conditions and FAQs for additional information on Qualified Purchases. Kind regards,*** *** *** ManagerShopAtHome
Complaint:
I am rejecting this response because: Here is an email I received on Thursday, January 14, $is Waiting for You! We Just Need Some Info Congrats! You have more than $Cash Back from ShopAtHome.comBefore we send your check, please verify your address by visiting the 'View Account' link belowEnjoy some well-deserved treats with your Cash Back and keep using ShopAtHome.com, where we'll pull together the day's top deals to create an entirely new way to shop smarter and save onlineYou may even earn up to 30% Cash Back from select retailers! I Happy Shopping! - The ShopAtHome team For more information on Cash Back and how it works, click here! I can't get into my account because I don't remember my password, and the "Reset Password" has not workedIf it did we would not be in this situation, and I would not have filed a complaint.If my address is needed to receive the check why hasn't anyone tried to contact me? Everytime I have tried to reset my password I have not received an email on instructions to do so or a link to take me to allow me to reset my passwordI will gladly give my address, but I want the entire amount as stated in yesterday's email
Sincerely,
*** ***
***, Thank you for contacting us through the Revdex.com Per our responses to ticket ***, your *** order does not qualify for cash back. In accordance with out terms and conditions, we researched your purchase with the storeThe store declined to credit your order to
ShopAtHome, as their records show the order was referred to their site through a channel not associated with ShopAtHome.com We were unable to get your purchase credited to ShopAtHome; therefore, per our terms and conditions, your order does not qualify for cash back. Regarding our closing your duplicate account, per our terms and conditions, we allow only one account per individual. Therefore, we closed only your duplicate account, which had no eligible credited cash back. Per our communication, your original account remains open and available. For additional information on qualified purchases, please review our terms and conditions and our FAQs. If you have any further questions, please respond to ticket *** and we will be happy to help Kind regards, *** ***, *** *** ShopAtHome.com
Hi ***,Again, we apologize that Hilton has not yet resolved our inquiry. However, as per our previous response and our responses to ticket 248587, purchases that are not credited to ShopAtHome.com by the affiliate store do not qualify for cash back.We are always happy to research missing orders, and we are at the mercy of the stores to respond. Please review our terms and conditions for additional information on missing cash back and qualified purchases.While we share your frustration with how long it can sometimes take to resolve a missing order inquiry, it is not uncommon for a store to take days or longer.We will respond to service ticket as soon as we have information from the store regarding your purchase. In the meantime, we apologize that we are unable to provide details as to why Hilton has not credited ShopAtHome.com with your order. Very kind regards,*** ***SrMangerShopAtHome.com
***Hi ***! Thank you for reaching out through the Revdex.com. We apologize that you no longer wish to receive our emails and we have processed your request to unsubscribePlease note that our email lists are set up in advance, so it may take business days for the emails to
discontinue. If you wish to change your email preferences at any point, you may do so by logging into your ShopAtHome account, going to "My Account" then to "Email Preferences." Kind regards,*** ***, SrManager
Initial Business Response /* (1000, 6, 2015/12/17) */
***,
Thank you for reaching out to us through the Revdex.com
We apologize for the delayed response to your missing cash back inquiryDuring the busy holiday shopping season, it can take business days for us to respond, though we are
making every effort to resolve inquiries as quickly as possible
Your request under ticket XXXXXX was addressed on 12/at 2:06pm MTPer our response to your inquiry, *** has not credited your purchase to ShopAtHome.comWhen a store does not credit a purchase to ShopAtHome.com, the order does not qualify for cash back(Please see our terms and conditions and FAQs for details on Qualified Purchases.)
We are researching your purchase with Saks to find out why the order was not creditedIf *** agrees to credit ShopAtHome.com with your purchase, your purchase will qualify for cash back
We will respond to ticket XXXXXX as soon as we have an updatePlease be aware that it can take a store days or longer to respond to our missing order inquiry, especially during the peak shopping season
If you have any additional questions, please respond to ticket XXXXXX and we will be happy to help
Thank you in advance for your continued patience
Happy Holidays,
*** ***, SrManager
Hi ***, Thank you for reaching out to us through the Revdex.com. We responded to ticket *** regarding your order. Per our response, the order was showing as credited on our back-end, but had not posted up to your account. We are very sorry for the error and the
inconvenience. We have verified that the order is now in your account. Many kind regards,*** ***, SrManagerShopAtHome.com
Hi ***, Thank you for contacting us through the Revdex.com. Per our response to ticket ***, we want to clear up any misunderstanding about the discontinuance of our ShopGold reward program. ShopAtHome.com will continue to offer our Cash Back Rewards program; however, we do not, at this
time, have any plans to start another ShopGold reward-type program. The ShopGold FAQs state you may redeem gift card per dayThis policy has been in place and listed in the FAQs since the introduction of the ShopGold program in We understand your frustration and want to make this right for you. We have credited your ShopAtHome.com Cash Back account with the amount of gift card value you have saved, but cannot redeem by 11/2/16. In order to make this credit, we had to disable your ShopGold account and you no longer have access to your ShopGold page. Therefore, we provided previously redeemed codes and pins in our response to ticket *** earlier today. Thank you again for using the ShopGold rewards program and for your ongoing loyaltyWe hope to continue delivering a shopping experience that’s rewarding for you. Kind regards,*** ***, SrManagerShopAtHome.com
***,
Thank you for contacting ShopAtHome.com
Of the three missing Barnes and Noble purchases you reported, one was reported with a purchase date of 11/28/and the other two were reported with a purchase date of 11/29/
ShopAtHome.com had a special cash back promotion of 9% on Barnes
and Noble that applied to purchases made between 11/26/and 11/28/In order to qualify for the special 9% cash back rate, purchases had to be placed between these datesTherefore, your 11/28/order qualified and was credited with 9% cash back
However, on 11/29/15, when your other two purchases made, we offered 3% cash back on Barnes and Noble purchasesTherefore, your 11/29/purchases have been credited with the correct amount offered on the date of purchase
Please note that ShopAtHome.com was not credited by Barnes and Noble for any of your reported ordersTherefore, per our terms and conditions, the orders did not qualify for cash backHowever, in good faith, we have provided you with the make good cash back credits
We are happy to have provided you with the make good creditsThe credits were made correctly based on the cash back offered on our site on your reported purchase dates
If you have any additional questions, please contact us and we will be happy to help in any way we can
Kind regards,
*** ***, SrManager
Thank you for reaching out to us through the Revdex.com. ShopAtHome.com has responded to an resolved all of the inquiries listed in your correspondencePlease see ticket status below for each inquiry: 1. *** *** Order Number: Order Date:
11/30/Amount of Purchase: $138.Status: ShopAtHome.com service ticket was submitted on 12/8. We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 1/11/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amountThe cash back was paid out on your on 2/1/check. 2. KOHLS Order Number: 3698171565Order Date: 11/01/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted on 12/We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 2/16/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amount. Please note; however, that our records show that we offered 4% cash back on your order date of 11/1, which was 2x our regular 2% rateWe do not show a 9% rate for Kohl’s on 11/1/15. 3. KOHLS Order Number: 3962667445Order Date: 11/11/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted on 12/We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 2/16/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amount. Please note; however, that our records show that we offered 4% cash back on your order date of 11/11, which was 2x our regular 2% rateWe do not show a 9% rate for Kohl’s on 11/11/15. 4. KOHLS Order Number: Order Date: 10/05/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted on 12/We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 2/16/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amount. 5. KOHLS Order Number: Order Date: 12/8/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted 2/10/(60+ days after the order date). We responded on 2/10/that, per the Kohl’s cash back guidelines, Kohl’s will not accept missing order inquiries after daysSince this order was not credited by the Affiliate Store, per our terms and conditions, this order did not qualify for cash back rewards. Please note the following in the ShopAtHome.com terms and conditions:Provisions of the ShopAtHome.com Program, eMissing Transaction CreditsWhen Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member’s accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member’s account with the Cash Back RewardsMembers who believe Cash Back Rewards from a Qualified Purchase are missing from their account after seven (7) days after the date of the Qualified Purchase must contact ShopAtHome.com by using the form found at http://www.shopathome.com/rebateinquiry.aspx ("Rebate Inquiry Form") within thirty (30) days of the original Qualified Purchase date concerning the missing transactionWe may ask you to provide a receipt so that we can research the transactionShopAtHome.com is not responsible for missing transaction(s) if you have failed to contact us within thirty (30) days of the original Qualified Purchase date(EXCEPTION: Travel purchases, other than airline only purchases, are not credited until after travel is completeTherefore, please notify us if you do not see a credit to your account within sixty (60) days of your travel completion date.) While most missing rebate inquiries can be resolved within days of the date the Rebate Inquiry Form is received, inquiries that require additional research with the Affiliate Store can take longerShopAtHome.com will contact you by email once we have a resolution to your missing rebate.We apologize that during and following the busy holiday shopping season, stores may take longer than usual to research our missing order inquiries.If you have any additional questions regarding these orders, please respond to the referenced tickets above and we will be happy to help in any way we can.Kind regard,*** ***SrManager, Customer Service and Transaction Processing
Initial Business Response /* (1000, 6, 2015/09/04) */
***,
ShopAtHome.com offers cash back on all "qualified purchases," regardless of the amount, unless an amount maximum is specifically stated in our terms and conditions or cash back guidelinesHowever, we do not offer cash back on
purchases that do not meet the requirements to be deemed a qualified purchase
ShopAtHome.com offers cash back on purchases based on how merchants credit us for referring sales to their sitesMerchants may have exclusions on products or services and will not credit a commission to ShopAtHome.com if an excluded item is purchasedTherefore, if an excluded item is purchased, the order is not considered a qualified purchase and ShopAtHome.com does not offer cash back
Per our response to your inquiry on 8/31/15, your purchase did not qualify for cash back, as you purchased an *** from *** As detailed in our response, the *** cash back guidelines listed on the *** store page of our site specifically state "No cash back when you purchase an ***
Merchant exclusions, restrictions and conditions are listed in the Cash Back Guidelines for every store listed on our siteCash Back Guidelines provide additional details on the cash back offer for each merchant, including any exclusions or restrictions and a breakdown of Cash Back Tiers when a rate is listed as "up to" a certain percentYou can locate the Cash Back Guidelines on any merchant store page of our site in the left hand column under "How Does This Work?"
ShopAtHome.com makes every effort to provide guidance and clarification on how cash back worksPlease review our FAQs for additional information on qualified purchases, and note under the section "How Does Cash Back Work?" #"Your purchase must meet the Cash Back Guidelines listed on ShopAtHome.comIf you have questions on what earns Cash Back from a particular merchant, visit their store page on ShopAtHome.com and click "View Our Cash Back Guidelines."
Please note the following in the ShopAtHome.com terms and conditions:
"By using the ShopAtHome.com Site (defined below), you agree that you have read and you understand, and consent to the following Terms and Conditions"
Under Section Provisions of the ShopAtHome.com Program: a."The amount of Cash Back Rewards may vary depending on the page or media by which you make the Qualified PurchaseIt is the Member's responsibility to check the Cash Back guidelines on the Site for each purchase." "Determination of whether or not a purchase made at an Affiliate Store is Qualified Purchase is at the sole and absolute discretion of ShopAtHome.comFor Qualified Purchases that cease to be Qualified Purchases, Members will not receive Cash Back Rewards for such purchase."
Under Section Terms and Definitions, Qualified Purchases: #"Any time a purchase is not credited to ShopAtHome.com by the Affiliate Store, it is not a Qualified Purchase."
If you have any additional questions, or require further assistance with how our cash back program works, please feel free to contact us at http://www.shopathome.com/sahpages/contact.aspxWe have a team of experienced customer service professionals who are happy to help answer any questions you may have
Very kind regards,
*** ***
SrManager, ShopAtHome.com
Complaint Response Date bumped because: Holiday
Mr***, Per our response to service ticket ***, and per the Cash Back Terms listed on our site, we did not offer cash back on gift card purchases on your date of purchase. A gift card purchase is any purchase of gift card funds, not exclusively a physical gift card. You
reloaded your gift card. We did not offer cash back on any form of gift card purchases, and they were specifically excluded under the Cash Back Terms. If you have any further questions, please contact us under ticket ***. Kind regards,*** ***, *** ***ShopAtHome.com
***, Per our response to ticket ***, eBags has made an exception and credited us back for your orders *** *** ***. They are in your account under *** *** ***.Please be advised that the reason the orders were adjusted is that eBags identified you as a
reseller. They will not credit orders made by resellers. Therefore, future orders are subject to adjustment without any further exceptions.Please see our cash back guidelines for eBags, our terms and conditions regarding reseller activity, and eBags terms and conditions for additional details on reseller activity. Our terms and conditions state the following under Qualified Purchases: "Although it is not always noted in the cash back guidelines, many Affiliate Stores have a policy against reselling their products and/or serviceIf an Affiliate Store reverses or refuses to pay credit to ShopAtHome.com because the Affiliate Store deems the purchase to be reseller activity, the purchase ceases to be a Qualified Purchase."Thank you,Annette Nueske, SrManagerShopAtHome.com
Complaint: 11187022
I am rejecting this response because: I acted in good faith and did what I was supposed to do. I have even offered to send ShopAtHome my paid hotel bill. How does ShopAtHome prove to ME that Hilton has not responded or the response wasn't lost? This is a secret process I have no control of. I have gotten all my smaller cashbacks almost immediately with no problem and there have been many. Why is this the only one that's held up? Also, I just got an email from ShopAtHome this morning for a 5% rebate on Hilton. They are still advertising these rebates so SOMEONE must be getting cashback.....just not ME! A company that is rated A+ with the Revdex.com should pay this and move on. That's what an A+ company does.
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know when they changed their terms, but the 9% advertised rate was still up on their website when I clicked through for the 2nd and 3rd orders. I would not have proceeded otherwise as there are better cashback rates available than 3%. Further, these orders were made in the early hours of 11/29 EST and this company is based on the west coast where it would still be 11/28. Also, if Barnes & Noble does not credit orders, then do not advertise them on your website as being a cashback merchant. Simple as that.
Complaint Response Date bumped because: Data Base Migration
Complaint: [redacted]
I am rejecting this response because: Telling me to contact Shopathome customer service is like asking me to make a pile of water. It's useless to try. I am going to file my complaints with the Federal Trade Commission, CO state Attorney General and ask a consumer news team to do a story on the endless 'errors' that are associated with this shopping program. It shouldn't be this hard to get a simple request fulfilled.
Sincerely,
[redacted]
[redacted] While we share your frustration with the time it is taking the merchant to respond to our missing order inquiry, this is common following the busy holiday shopping season. We are following the promised policy as stated in our terms and conditions to research your missing order. As soon as the store responds to our inquiry to advise why your order was not credited to ShopAtHome.com, we will contact you. Unfortunately, unless and until the merchant credits ShopAtHome.com for your purchase, your order does not qualify for cash back. For details on qualified purchases and missing cash back, please see our terms and conditions. Kind regards,[redacted], Sr. Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and the result was explained to me by the company. I still think that I was tricked into signing up for [redacted] - maybe they could make it clearer how you sign up. They said I clicked on some EULA button but I cannot even remember doing that. they have taken me off of their e-mail and they did help me get the tool bar off of my toolbar but I am still not happy - seems computer program are made to trick people into signing up.
Sincerely,
[redacted]
Hi [redacted], Thank you for your response.Per our previous response and our response to ticket [redacted], a track back number does not confirm a qualified purchase. A track back number only confirms that an outclick was made from our site. Per our terms and conditions, an order that is not credited to ShopAtHome.com by an Affiliate Store for any reason is not a qualified purchase. In accordance with our terms and conditions, we researched your missing order with [redacted] declined to credit ShopAtHome.com with your order, as their records show the order was referred to their site through a channel not associated with ShopAtHome.com, not through the outclick (track back) from our site.We work with the stores through their designated network affiliates, and we are not able to provide our contacts to consumers. We have re-contacted our contact for [redacted] to see if they can provide us with additional information on the credited channel. We will respond to a follow up ticket [redacted] (follow up to your original ticket [redacted]) when we receive a response.In the meantime, please review our terms and conditions and our FAQs for additional information on Qualified Purchases.Kind regards,[redacted] ManagerShopAtHome.com
[redacted], Per our response to service ticket 331514, there is a limit to the number of codes you may reveal per day (one), there is no limit on how many you can print once you have already revealed the codes. Per the ShopGold FAQs, ShopGold program only allows you to reveal the code for one gift...
card per day. You will need to reveal a new code each day. Therefore, you will only be able to reveal the code and print one code per day. The FAQs are located herehttp://www.shopathome.com/shopgold-faqsby clicking "How It Works" under your Current ShopGold. Once you have redeemed your cards and revealed your codes, you can then print your gift cards using the instructions we provided on 10/20/16. You mentioned that you received an error when attempting to print about a print limit. We do not know what messaging you have received, as we do not impose a limit on the number of gift cards you can print, once the codes have already been revealed. However, the stated policy of redeeming 1 code per day still applies. Therefore, you will only be able to print the gift cards for codes that you have already revealed. Per our request earlier this morning, please respond to ticket 331514 with a screenshot of the message you received regarding a print limit so that we may research further. We apologize, but we do not offer a service to receive your gift cards in the mail or via email. They are available in your account and will be available through 11/2/16. If you require additional assistance, please respond to ticket 331514 and our customer service team will be happy to help. Thank you, [redacted] Sr. Manager, ShopAtHome.com
***, Thank you for reaching out to us through the Revdex.com. While a track back number confirms an outclick from our site, it does not confirm that a qualified purchase was made through that outclick.Per our terms and conditions, "When Qualified Purchases are credited to ShopAtHome.com, our
systems automatically apply the cash back to the Member’s accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member’s account with the Cash Back Rewards." Per our response to ticket ***, your purchase was researched with the storeThe store declined to credit ShopAtHome for the order, as their records show the order was referred to their site through a channel not associated with ShopAtHomePlease refer to our terms and conditions, as we do not offer cash back on purchases that are not credited to ShopAtHome by the affiliate storePlease see our terms and conditions and FAQs for additional information on Qualified Purchases. Kind regards,*** *** *** ManagerShopAtHome
Complaint:
I am rejecting this response because: Here is an email I received on Thursday, January 14, $is Waiting for You! We Just Need Some Info Congrats! You have more than $Cash Back from ShopAtHome.comBefore we send your check, please verify your address by visiting the 'View Account' link belowEnjoy some well-deserved treats with your Cash Back and keep using ShopAtHome.com, where we'll pull together the day's top deals to create an entirely new way to shop smarter and save onlineYou may even earn up to 30% Cash Back from select retailers! I Happy Shopping! - The ShopAtHome team For more information on Cash Back and how it works, click here! I can't get into my account because I don't remember my password, and the "Reset Password" has not workedIf it did we would not be in this situation, and I would not have filed a complaint.If my address is needed to receive the check why hasn't anyone tried to contact me? Everytime I have tried to reset my password I have not received an email on instructions to do so or a link to take me to allow me to reset my passwordI will gladly give my address, but I want the entire amount as stated in yesterday's email
Sincerely,
*** ***
***, Thank you for contacting us through the Revdex.com Per our responses to ticket ***, your *** order does not qualify for cash back. In accordance with out terms and conditions, we researched your purchase with the storeThe store declined to credit your order to
ShopAtHome, as their records show the order was referred to their site through a channel not associated with ShopAtHome.com We were unable to get your purchase credited to ShopAtHome; therefore, per our terms and conditions, your order does not qualify for cash back. Regarding our closing your duplicate account, per our terms and conditions, we allow only one account per individual. Therefore, we closed only your duplicate account, which had no eligible credited cash back. Per our communication, your original account remains open and available. For additional information on qualified purchases, please review our terms and conditions and our FAQs. If you have any further questions, please respond to ticket *** and we will be happy to help Kind regards, *** ***, *** *** ShopAtHome.com
Hi ***,Again, we apologize that Hilton has not yet resolved our inquiry. However, as per our previous response and our responses to ticket 248587, purchases that are not credited to ShopAtHome.com by the affiliate store do not qualify for cash back.We are always happy to research missing orders, and we are at the mercy of the stores to respond. Please review our terms and conditions for additional information on missing cash back and qualified purchases.While we share your frustration with how long it can sometimes take to resolve a missing order inquiry, it is not uncommon for a store to take days or longer.We will respond to service ticket as soon as we have information from the store regarding your purchase. In the meantime, we apologize that we are unable to provide details as to why Hilton has not credited ShopAtHome.com with your order. Very kind regards,*** ***SrMangerShopAtHome.com
***Hi ***! Thank you for reaching out through the Revdex.com. We apologize that you no longer wish to receive our emails and we have processed your request to unsubscribePlease note that our email lists are set up in advance, so it may take business days for the emails to
discontinue. If you wish to change your email preferences at any point, you may do so by logging into your ShopAtHome account, going to "My Account" then to "Email Preferences." Kind regards,*** ***, SrManager
Initial Business Response /* (1000, 6, 2015/12/17) */
***,
Thank you for reaching out to us through the Revdex.com
We apologize for the delayed response to your missing cash back inquiryDuring the busy holiday shopping season, it can take business days for us to respond, though we are
making every effort to resolve inquiries as quickly as possible
Your request under ticket XXXXXX was addressed on 12/at 2:06pm MTPer our response to your inquiry, *** has not credited your purchase to ShopAtHome.comWhen a store does not credit a purchase to ShopAtHome.com, the order does not qualify for cash back(Please see our terms and conditions and FAQs for details on Qualified Purchases.)
We are researching your purchase with Saks to find out why the order was not creditedIf *** agrees to credit ShopAtHome.com with your purchase, your purchase will qualify for cash back
We will respond to ticket XXXXXX as soon as we have an updatePlease be aware that it can take a store days or longer to respond to our missing order inquiry, especially during the peak shopping season
If you have any additional questions, please respond to ticket XXXXXX and we will be happy to help
Thank you in advance for your continued patience
Happy Holidays,
*** ***, SrManager
Hi ***, Thank you for reaching out to us through the Revdex.com. We responded to ticket *** regarding your order. Per our response, the order was showing as credited on our back-end, but had not posted up to your account. We are very sorry for the error and the
inconvenience. We have verified that the order is now in your account. Many kind regards,*** ***, SrManagerShopAtHome.com
Hi ***, Thank you for contacting us through the Revdex.com. Per our response to ticket ***, we want to clear up any misunderstanding about the discontinuance of our ShopGold reward program. ShopAtHome.com will continue to offer our Cash Back Rewards program; however, we do not, at this
time, have any plans to start another ShopGold reward-type program. The ShopGold FAQs state you may redeem gift card per dayThis policy has been in place and listed in the FAQs since the introduction of the ShopGold program in We understand your frustration and want to make this right for you. We have credited your ShopAtHome.com Cash Back account with the amount of gift card value you have saved, but cannot redeem by 11/2/16. In order to make this credit, we had to disable your ShopGold account and you no longer have access to your ShopGold page. Therefore, we provided previously redeemed codes and pins in our response to ticket *** earlier today. Thank you again for using the ShopGold rewards program and for your ongoing loyaltyWe hope to continue delivering a shopping experience that’s rewarding for you. Kind regards,*** ***, SrManagerShopAtHome.com
***,
Thank you for contacting ShopAtHome.com
Of the three missing Barnes and Noble purchases you reported, one was reported with a purchase date of 11/28/and the other two were reported with a purchase date of 11/29/
ShopAtHome.com had a special cash back promotion of 9% on Barnes
and Noble that applied to purchases made between 11/26/and 11/28/In order to qualify for the special 9% cash back rate, purchases had to be placed between these datesTherefore, your 11/28/order qualified and was credited with 9% cash back
However, on 11/29/15, when your other two purchases made, we offered 3% cash back on Barnes and Noble purchasesTherefore, your 11/29/purchases have been credited with the correct amount offered on the date of purchase
Please note that ShopAtHome.com was not credited by Barnes and Noble for any of your reported ordersTherefore, per our terms and conditions, the orders did not qualify for cash backHowever, in good faith, we have provided you with the make good cash back credits
We are happy to have provided you with the make good creditsThe credits were made correctly based on the cash back offered on our site on your reported purchase dates
If you have any additional questions, please contact us and we will be happy to help in any way we can
Kind regards,
*** ***, SrManager
Thank you for reaching out to us through the Revdex.com. ShopAtHome.com has responded to an resolved all of the inquiries listed in your correspondencePlease see ticket status below for each inquiry: 1. *** *** Order Number: Order Date:
11/30/Amount of Purchase: $138.Status: ShopAtHome.com service ticket was submitted on 12/8. We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 1/11/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amountThe cash back was paid out on your on 2/1/check. 2. KOHLS Order Number: 3698171565Order Date: 11/01/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted on 12/We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 2/16/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amount. Please note; however, that our records show that we offered 4% cash back on your order date of 11/1, which was 2x our regular 2% rateWe do not show a 9% rate for Kohl’s on 11/1/15. 3. KOHLS Order Number: 3962667445Order Date: 11/11/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted on 12/We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 2/16/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amount. Please note; however, that our records show that we offered 4% cash back on your order date of 11/11, which was 2x our regular 2% rateWe do not show a 9% rate for Kohl’s on 11/11/15. 4. KOHLS Order Number: Order Date: 10/05/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted on 12/We responded on 12/that the order had not been credited to us by the store and that we were researching the order. On 2/16/16, we responded advising that the merchant had credited the order and the purchase credited to your ShopAtHome.com with the appropriate cash back amount. 5. KOHLS Order Number: Order Date: 12/8/Amount of Purchase: $Status: ShopAtHome.com ticket was submitted 2/10/(60+ days after the order date). We responded on 2/10/that, per the Kohl’s cash back guidelines, Kohl’s will not accept missing order inquiries after daysSince this order was not credited by the Affiliate Store, per our terms and conditions, this order did not qualify for cash back rewards. Please note the following in the ShopAtHome.com terms and conditions:Provisions of the ShopAtHome.com Program, eMissing Transaction CreditsWhen Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member’s accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member’s account with the Cash Back RewardsMembers who believe Cash Back Rewards from a Qualified Purchase are missing from their account after seven (7) days after the date of the Qualified Purchase must contact ShopAtHome.com by using the form found at http://www.shopathome.com/rebateinquiry.aspx ("Rebate Inquiry Form") within thirty (30) days of the original Qualified Purchase date concerning the missing transactionWe may ask you to provide a receipt so that we can research the transactionShopAtHome.com is not responsible for missing transaction(s) if you have failed to contact us within thirty (30) days of the original Qualified Purchase date(EXCEPTION: Travel purchases, other than airline only purchases, are not credited until after travel is completeTherefore, please notify us if you do not see a credit to your account within sixty (60) days of your travel completion date.) While most missing rebate inquiries can be resolved within days of the date the Rebate Inquiry Form is received, inquiries that require additional research with the Affiliate Store can take longerShopAtHome.com will contact you by email once we have a resolution to your missing rebate.We apologize that during and following the busy holiday shopping season, stores may take longer than usual to research our missing order inquiries.If you have any additional questions regarding these orders, please respond to the referenced tickets above and we will be happy to help in any way we can.Kind regard,*** ***SrManager, Customer Service and Transaction Processing
Initial Business Response /* (1000, 6, 2015/09/04) */
***,
ShopAtHome.com offers cash back on all "qualified purchases," regardless of the amount, unless an amount maximum is specifically stated in our terms and conditions or cash back guidelinesHowever, we do not offer cash back on
purchases that do not meet the requirements to be deemed a qualified purchase
ShopAtHome.com offers cash back on purchases based on how merchants credit us for referring sales to their sitesMerchants may have exclusions on products or services and will not credit a commission to ShopAtHome.com if an excluded item is purchasedTherefore, if an excluded item is purchased, the order is not considered a qualified purchase and ShopAtHome.com does not offer cash back
Per our response to your inquiry on 8/31/15, your purchase did not qualify for cash back, as you purchased an *** from *** As detailed in our response, the *** cash back guidelines listed on the *** store page of our site specifically state "No cash back when you purchase an ***
Merchant exclusions, restrictions and conditions are listed in the Cash Back Guidelines for every store listed on our siteCash Back Guidelines provide additional details on the cash back offer for each merchant, including any exclusions or restrictions and a breakdown of Cash Back Tiers when a rate is listed as "up to" a certain percentYou can locate the Cash Back Guidelines on any merchant store page of our site in the left hand column under "How Does This Work?"
ShopAtHome.com makes every effort to provide guidance and clarification on how cash back worksPlease review our FAQs for additional information on qualified purchases, and note under the section "How Does Cash Back Work?" #"Your purchase must meet the Cash Back Guidelines listed on ShopAtHome.comIf you have questions on what earns Cash Back from a particular merchant, visit their store page on ShopAtHome.com and click "View Our Cash Back Guidelines."
Please note the following in the ShopAtHome.com terms and conditions:
"By using the ShopAtHome.com Site (defined below), you agree that you have read and you understand, and consent to the following Terms and Conditions"
Under Section Provisions of the ShopAtHome.com Program: a."The amount of Cash Back Rewards may vary depending on the page or media by which you make the Qualified PurchaseIt is the Member's responsibility to check the Cash Back guidelines on the Site for each purchase." "Determination of whether or not a purchase made at an Affiliate Store is Qualified Purchase is at the sole and absolute discretion of ShopAtHome.comFor Qualified Purchases that cease to be Qualified Purchases, Members will not receive Cash Back Rewards for such purchase."
Under Section Terms and Definitions, Qualified Purchases: #"Any time a purchase is not credited to ShopAtHome.com by the Affiliate Store, it is not a Qualified Purchase."
If you have any additional questions, or require further assistance with how our cash back program works, please feel free to contact us at http://www.shopathome.com/sahpages/contact.aspxWe have a team of experienced customer service professionals who are happy to help answer any questions you may have
Very kind regards,
*** ***
SrManager, ShopAtHome.com
Complaint Response Date bumped because: Holiday
Mr***, Per our response to service ticket ***, and per the Cash Back Terms listed on our site, we did not offer cash back on gift card purchases on your date of purchase. A gift card purchase is any purchase of gift card funds, not exclusively a physical gift card. You
reloaded your gift card. We did not offer cash back on any form of gift card purchases, and they were specifically excluded under the Cash Back Terms. If you have any further questions, please contact us under ticket ***. Kind regards,*** ***, *** ***ShopAtHome.com
***, Per our response to ticket ***, eBags has made an exception and credited us back for your orders *** *** ***. They are in your account under *** *** ***.Please be advised that the reason the orders were adjusted is that eBags identified you as a
reseller. They will not credit orders made by resellers. Therefore, future orders are subject to adjustment without any further exceptions.Please see our cash back guidelines for eBags, our terms and conditions regarding reseller activity, and eBags terms and conditions for additional details on reseller activity. Our terms and conditions state the following under Qualified Purchases: "Although it is not always noted in the cash back guidelines, many Affiliate Stores have a policy against reselling their products and/or serviceIf an Affiliate Store reverses or refuses to pay credit to ShopAtHome.com because the Affiliate Store deems the purchase to be reseller activity, the purchase ceases to be a Qualified Purchase."Thank you,Annette Nueske, SrManagerShopAtHome.com
Complaint: 11187022
I am rejecting this response because: I acted in good faith and did what I was supposed to do. I have even offered to send ShopAtHome my paid hotel bill. How does ShopAtHome prove to ME that Hilton has not responded or the response wasn't lost? This is a secret process I have no control of. I have gotten all my smaller cashbacks almost immediately with no problem and there have been many. Why is this the only one that's held up? Also, I just got an email from ShopAtHome this morning for a 5% rebate on Hilton. They are still advertising these rebates so SOMEONE must be getting cashback.....just not ME! A company that is rated A+ with the Revdex.com should pay this and move on. That's what an A+ company does.
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know when they changed their terms, but the 9% advertised rate was still up on their website when I clicked through for the 2nd and 3rd orders. I would not have proceeded otherwise as there are better cashback rates available than 3%. Further, these orders were made in the early hours of 11/29 EST and this company is based on the west coast where it would still be 11/28. Also, if Barnes & Noble does not credit orders, then do not advertise them on your website as being a cashback merchant. Simple as that.
Complaint Response Date bumped because: Data Base Migration
Complaint: [redacted]
I am rejecting this response because: Telling me to contact Shopathome customer service is like asking me to make a pile of water. It's useless to try. I am going to file my complaints with the Federal Trade Commission, CO state Attorney General and ask a consumer news team to do a story on the endless 'errors' that are associated with this shopping program. It shouldn't be this hard to get a simple request fulfilled.
Sincerely,
[redacted]
[redacted] While we share your frustration with the time it is taking the merchant to respond to our missing order inquiry, this is common following the busy holiday shopping season. We are following the promised policy as stated in our terms and conditions to research your missing order. As soon as the store responds to our inquiry to advise why your order was not credited to ShopAtHome.com, we will contact you. Unfortunately, unless and until the merchant credits ShopAtHome.com for your purchase, your order does not qualify for cash back. For details on qualified purchases and missing cash back, please see our terms and conditions. Kind regards,[redacted], Sr. Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and the result was explained to me by the company. I still think that I was tricked into signing up for [redacted] - maybe they could make it clearer how you sign up. They said I clicked on some EULA button but I cannot even remember doing that. they have taken me off of their e-mail and they did help me get the tool bar off of my toolbar but I am still not happy - seems computer program are made to trick people into signing up.
Sincerely,
[redacted]
Hi [redacted], Thank you for your response.Per our previous response and our response to ticket [redacted], a track back number does not confirm a qualified purchase. A track back number only confirms that an outclick was made from our site. Per our terms and conditions, an order that is not credited to ShopAtHome.com by an Affiliate Store for any reason is not a qualified purchase. In accordance with our terms and conditions, we researched your missing order with [redacted] declined to credit ShopAtHome.com with your order, as their records show the order was referred to their site through a channel not associated with ShopAtHome.com, not through the outclick (track back) from our site.We work with the stores through their designated network affiliates, and we are not able to provide our contacts to consumers. We have re-contacted our contact for [redacted] to see if they can provide us with additional information on the credited channel. We will respond to a follow up ticket [redacted] (follow up to your original ticket [redacted]) when we receive a response.In the meantime, please review our terms and conditions and our FAQs for additional information on Qualified Purchases.Kind regards,[redacted] ManagerShopAtHome.com
[redacted], Per our response to service ticket 331514, there is a limit to the number of codes you may reveal per day (one), there is no limit on how many you can print once you have already revealed the codes. Per the ShopGold FAQs, ShopGold program only allows you to reveal the code for one gift...
card per day. You will need to reveal a new code each day. Therefore, you will only be able to reveal the code and print one code per day. The FAQs are located herehttp://www.shopathome.com/shopgold-faqsby clicking "How It Works" under your Current ShopGold. Once you have redeemed your cards and revealed your codes, you can then print your gift cards using the instructions we provided on 10/20/16. You mentioned that you received an error when attempting to print about a print limit. We do not know what messaging you have received, as we do not impose a limit on the number of gift cards you can print, once the codes have already been revealed. However, the stated policy of redeeming 1 code per day still applies. Therefore, you will only be able to print the gift cards for codes that you have already revealed. Per our request earlier this morning, please respond to ticket 331514 with a screenshot of the message you received regarding a print limit so that we may research further. We apologize, but we do not offer a service to receive your gift cards in the mail or via email. They are available in your account and will be available through 11/2/16. If you require additional assistance, please respond to ticket 331514 and our customer service team will be happy to help. Thank you, [redacted] Sr. Manager, ShopAtHome.com