Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It seems to me that they absolutely missed the point of my complaint. I said nothing about wanting money back for my husband's services. I'll try to be super clear this time. We paid 596.60 for the savings plan. Subtract the amount for one person savings plan. I don't remember what it was. Somewhere around $300. Now subtract $77 and $88 for the cleaning and exam that I had. The remainder is somewhere around $100 and that's what I'd like back. Basically, treat it like I've never purchased the savings plan for myself just my husband. I am not one to take money that isn't mine and I certainly am not looking for free services, thank you very much. No one has directly contacted me to try to resolve the problem. Once again, I felt they don't care. Not only was I unhappy about my visits I am also unhappy with the way my complaint was handled. Attached is the email I sent to Dr. [redacted] before I complained to Revdex.com. I called the office to get her email address. If they have not received my complaint then I was not given the correct email. If I would have been called after leaving the office I may have simmered down. However, the entire way they have handled this is no way to handle an upset customer. Some advice for Dr. [redacted]'s staff: Learn the different personalities! If you have a serious Type A on your hands then respond back to them in a Type A manor with sincere care. Go through a training program on how to properly answer calls and schedule appointments. Don't stare patients down when they are upset. Get a manager and call them in to discuss the problem. And if you can't handle situations like this then maybe customer service is not for you.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It seems to me that they absolutely missed the point of my complaint. I said nothing about wanting money back for my husband's services. I'll try to be super clear this time. We paid 596.60 for the savings plan. Subtract the amount for one person savings plan. I don't remember what it was. Somewhere around $300. Now subtract $77 and $88 for the cleaning and exam that I had. The remainder is somewhere around $100 and that's what I'd like back. Basically, treat it like I've never purchased the savings plan for myself just my husband. I am not one to take money that isn't mine and I certainly am not looking for free services, thank you very much. No one has directly contacted me to try to resolve the problem. Once again, I felt they don't care. Not only was I unhappy about my visits I am also unhappy with the way my complaint was handled. Attached is the email I sent to Dr. [redacted] before I complained to Revdex.com. I called the office to get her email address. If they have not received my complaint then I was not given the correct email. If I would have been called after leaving the office I may have simmered down. However, the entire way they have handled this is no way to handle an upset customer. Some advice for Dr. [redacted]'s staff: Learn the different personalities! If you have a serious Type A on your hands then respond back to them in a Type A manor with sincere care. Go through a training program on how to properly answer calls and schedule appointments. Don't stare patients down when they are upset. Get a manager and call them in to discuss the problem. And if you can't handle situations like this then maybe customer service is not for you.Regards,[redacted]