Belgrade Plumbing and Heating Inc.

Dear Revdex.com, At Snap On Optics every effort is made to ensure customer satisfactionWe realize this includes reliable shipment of ordersEvery package we send gets pre-checked before sending to make sure all packages contain all items promised to the customerOne week after sending packages we do a
post-check to make sure the package arrived safelyAfter reviewing written records about the customer’s complaint, we can show the product the customer ordered shipped days after the initial order was placedThe tracking number is: ***The Fedex website shows the product arrived safely at the customer’s door days later so no further action was neededThe customer did email after the shipment was received but it was unclear what was missingWe kindly asked her to call us instead of emailing so we could have an interactive conversation to determine what was missing from her orderWhen she called in, the missing item was sent out on the same dayShipping confirmation shows the customer had the product widays of calling (USPS Tracking number: ***)Coincidentally, the customer got the product she asked for before we received the complaint letter from Revdex.comWhen any customers require service, we ask the customer call instead of email because it is much easier to get problems resolved when we have interactive conversationsWe inform the customer to call in for customer service instead of emailing when the purchase is made to ensure customers get the service they needIn most cases as in this case, when the customer calls us, the problem gets resolved immediatelyDrRay N***Snap On Optics Manager

Dear Reader, At Snap On Optics we take pride in our products which we make in USA by American handsWe also backup our product with reliable customer service because we know how important loupe-lights are in clinical practiceAfter receiving this letter, we read the customer’s complaint carefully
before calling her to find out more and determine solution optionsDuring the 5+ years the customer had the product, the loupe-light or battery likely wore out and stopped workingWhen the customer called in, we both believed replacing the battery would resolve the issueIn retrospect, replacing batteries alone did not get the light working again reliablyWe apologized to the customer for not fixing the problemWe also spoke about options for a fair resolution including returning the battery that was purchased for a full refundAfter some consideration, the customer choose to buy a new complete light kit which would come with new batteries, loupe-light and chargerSince we caused inconvenience to the customer, and she has been our customer for 5+ years we gave her a discount on the new loupe light kit in addition to the internet discountThe new light kit shipped the same day we spoke with the customer and will be in her hands soonWe hope the new loupe-light works well for her and she will enjoy having it for the next years Sincerely, DrRay N*** Snap On Optics Manager