I used to love this clinicWe have been going there for yearsThe way they treated my puppy the last visit (1/12/19) was unacceptableMy puppy was terrified and they didn't try to helpMy puppy does have an issue about being touched (he is going through training to fix this issue and they know that)They didn't try to help by taking it slow or helping the puppy feel more comfortableThey cornered the puppy, grabbed his collar and laid on himAfter the vaccines were given they called my puppy and ***When expressing my concerns it took days to get any kind of response telling me that my concern was not important enough for a quick replyI would have liked an apology and a vow to work better with my puppy but instead they didn't believe their staff did anything wrong or find anything they could improve upon and basically said I was the problem I know my puppy has the issue with being touched and am working to fix the behavior so I acknowledge that he might be more of a difficult patientI really just wanted them to help work with him better in the future to help everyone involved but that was too much to askThere were other things that happened that made use question this clinic for example telling us for years that our cat throwing up every day was just senior cat stuff - it wasn'tTaking several costly visit to determine my now deceased dogs condition (where I expressed at several of them to do any test you need to figure it out)Taking another dog there for us to hear they have no idea and we ended up taking him to an emergency clinic to get a diagnosisMy best advice is to stay away from this clinic
I used to love this clinicWe have been going there for yearsThe way they treated my puppy the last visit (1/12/19) was unacceptableMy puppy was terrified and they didn't try to helpMy puppy does have an issue about being touched (he is going through training to fix this issue and they know that)They didn't try to help by taking it slow or helping the puppy feel more comfortableThey cornered the puppy, grabbed his collar and laid on himAfter the vaccines were given they called my puppy and ***When expressing my concerns it took days to get any kind of response telling me that my concern was not important enough for a quick replyI would have liked an apology and a vow to work better with my puppy but instead they didn't believe their staff did anything wrong or find anything they could improve upon and basically said I was the problem I know my puppy has the issue with being touched and am working to fix the behavior so I acknowledge that he might be more of a difficult patientI really just wanted them to help work with him better in the future to help everyone involved but that was too much to askThere were other things that happened that made use question this clinic for example telling us for years that our cat throwing up every day was just senior cat stuff - it wasn'tTaking several costly visit to determine my now deceased dogs condition (where I expressed at several of them to do any test you need to figure it out)Taking another dog there for us to hear they have no idea and we ended up taking him to an emergency clinic to get a diagnosisMy best advice is to stay away from this clinic