[redacted] At Navicore Solutions, we strive to provide quality services to all of those that contact our organization. I would like to apologize for the service breakdown that you recently experienced in which you were unable to reach a Customer Service Representative in a timely...
manner. We have recently experienced a higher than expected amount of call volume. Please be assured that we are addressing the situation by hiring additional personnel to assist our valued clients. We anticipate that this will both reduce the wait time to reach a representative and decrease the turnaround time for a response. If you contact us in the future and are dissatisfied, please reach out to either myself, or a supervisor, so we can ensure you remain pleased with the service we are providing. Navicore Solutions is a non-profit 501(c)(3) organization. It is our mission to strengthen the well-being of individuals and families through education, guidance, advocacy and support. If you would like to discuss this further, please contact me at your convenience at [redacted] Sincerely, Christopher G[redacted] Compliance and Quality Manager, Navicore Solutions
[redacted] At Navicore Solutions, we strive to provide quality services to all of those that contact our organization. I would like to apologize for the service breakdown that you recently experienced in which you were unable to reach a Customer Service Representative in a timely...
manner. We have recently experienced a higher than expected amount of call volume. Please be assured that we are addressing the situation by hiring additional personnel to assist our valued clients. We anticipate that this will both reduce the wait time to reach a representative and decrease the turnaround time for a response. If you contact us in the future and are dissatisfied, please reach out to either myself, or a supervisor, so we can ensure you remain pleased with the service we are providing. Navicore Solutions is a non-profit 501(c)(3) organization. It is our mission to strengthen the well-being of individuals and families through education, guidance, advocacy and support. If you would like to discuss this further, please contact me at your convenience at [redacted] Sincerely, Christopher G[redacted] Compliance and Quality Manager, Navicore Solutions