Bell -Anderson & Associates LLC, AMO

It's always a disappointment when we have a dissatisfied clientHere at Bell-Anderson we attempt to always give good service to those we are working withI’m sorry that Ms [redacted] feels that we are “scamming people out of their money” or that we use “bait and switch” tacticsEverything we do at Bell-Anderson is in compliance with state and local statutes as well as our company policies and proceduresI have had the opportunity to review Ms [redacted] lease agreement and supporting addendums, of which she and her roommate signedI also reviewed the move-in/move-out paperworkI did find an error in the accounting on her move out and will be crediting her $I have also spoken to the property manager, Dawn H [redacted] Dawn said that the tenant contacted her via email on June 3, with her intention to break her lease months earlyWhen the tenant does not fulfill the full term of the lease there are multiple sections of the lease agreement where it states that the tenant is responsible for all rent and fees associated with the home until it is re-rentedWhen first notified by the tenant, Dawn asked the tenant if she could start advertising the home for rentAt that time she was told “no”, they would advertise and show the property themselvesThey didn’t want to incur the advertising expensesOn June 15, after a couple weeks of not being successful on re-renting it on their own, Dawn was asked by the tenants to advertise it for themA new tenant was found to move in on July 17, Dawn asked Ms [redacted] if she could perform a pre-move out inspection in order to determine what needed to be done in the unit prior to them moving outMs [redacted] said “no, you are not to come into the house prior to her and her roommate moving out” because Ms [redacted] felt that that would be harassmentMs [redacted] said she was going to be out by June 6th but ended up not moving out until the 9thShe did not give Dawn a forwarding addressAt this particular property, all leases must be reviewed by the HOA Board at a cost $This is a fee that Ms [redacted] is responsible for per the terms of her lease agreement along with rekeying and cleaning that she failed to take care ofWe forgave the $late fee and took off one of the $for the HOA Lease Review Fee (she was unintentionally charged twice)

Hello ***,Thank you for the feedbackThe document that was requested is actually pages longThe document is attached to this responseAs you can see, it is quite a bit more information that just a few answersBell-Anderson charges 100.00, homewise, the third party provider charges
There is a value to the work that needs to be done to complete these formsLikewise, this is an industry standard charge to complete these forms, just like you pay a real estate agent a commissionIn fact, our charges are less expensive than many other management companies

Bell-Anderson is the agent on behalf of the associationThe late fees are not decided by Bell-Anderson but are decided by the homeowners associationBell-Anderson does charge a admin fee on top of the late feeThe homeowners dues are charged twice a yearThe owner has days to pay the
dues before a late fee is even assessedThe dues are and the late fee is The collection policy for the association has been in effect since which is prior to you purchasing the propertyAttached is a copy of the collection policy that states the late fee and notice fee as well as a copy of the welcome letter that was sent to you that states the late fee and notice feeAs mentioned in the compliant, the waiver of the fee has to be approved by the board since it is their fee being imposedApparently you are aware of the process because you have already had three late fees and notice fees removed in
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Response:8/12/Complaint $change over fee - Ms*** received a copy of the *** ** *** HOA community documents (Clause of her lease). In Article of their Rules and Regulations it specifically states that there is a $lease review fee for all new leases within the associationThe owner paid Ms***'s fee when she moved in. However, because there was another fee incurred when Ms*** broke her lease, the 2nd fee was charged to her as "costs incurred as a result of the breach" for breaking her leaseClause of lease -Breach of Contract - "...Tenant agrees to reimburse landlord for all costs incurred as a result of the breach..." Ms*** did not return the keys to the Bell-Anderson office. She left them locked inside the unit that she vacated. A locksmith had to be called in order to gain access to the interior of the property.3. Carpet Cleaning - This amount is what was charged to clean the carpet. Clause 24.C states that the tenant is responsible to have the carpets cleaned professionally, using a truck mounted cleaning system. Ms*** provided no evidence that she had had that done.4. Advertising - Here again, Clause of lease - Breach of Contract - "...Tenant agrees to reimburse landlord for all costs incurred as a result of the breach..." In speaking with Dawn, she said that she didn't say that it would be $30.8/14/ComplaintIn speaking with the property manager, Dawn H***, she said that she did not tell Ms*** she would be getting her security deposit back. And yes, there were a couple of adjustments done to Ms*** security deposit accounting because there were some funds returned to herThis whole matter is the result of Ms*** breaking her lease. There are ramifications for doing such and they are outlined in various clauses of her lease. We are sorry that she felt the need to file a complaint, however, we feel we acted honestly and professionally in dealing with her account

Complaint: ***I am rejecting this response because: I reviewed my lease and I am not responsible for the following charges:New tenant change over fee of $It's NOT stated in the lease that I would owe a new tenant change over fee if I left the leaseRe-Keying fee of $The lease states that I do NOT owe a re-keying fee if I return the keys, which I didIt does NOT state that I would need to re-key if I left the leaseExcessive carpet cleaning fee of $The unit is only 900sqft and was stained upon move inWe only lived in the unit for monthsI questioned Dawn upon move in aboutcarpet even being cleaned or not and she responded that the carpet was years old and that the owner did not want to change itAdvertising fee of $I had talked to Dawn and she told me directly it would only cost $per month to advertise the property on her site not $60.As per our lease we moved in the first week of February and moved out on July 9, The new tenant moved in on July , We moved out months into our month lease, which is months early not 9. The fees I am being charged for keep changing and are labeled different things on each report I've receivedWe should be even on the balance owed due to my $deposit and my $pet deposit.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Dawn told us over the phone that if we found a tenant and the tenant moved in with no gaps in the lease , we would be released of all the responsibility's of the leaseShe also stated that once the new tenant signed a new lease that we would be receiving our security deposit backAlso, I believe clause of the lease does not completely apply to usI returned the keys and garage remote , therefore I should not owe a re-keying fee as per clause of the lease statesAs stated before , the charges are overly exaggerated and were not made clear when breaking the leaseThe fees are not consistent on the final balance owing document.I have received more than final balance owing documents and the charges are labeled differently on each oneI was not made aware of any of these fees before or during the lease.Sincerely,*** ***

Hello Mr. [redacted] Bell-Anderson is the agent for your Homeowners Association. Your request has been submitted to the Board of Directors of your community. The next board meeting is September 27, 2017 if you'd like to attend the meeting as well to voice your concerns. You can also trim the bushes...

yourself if you feel that they are impeding your backyard within your fence line. Please understand that Bell-Anderson does not make the decisions for the community and we have no authority to make a decision on this matter.

It's always a disappointment when we have a dissatisfied client. Here at Bell-Anderson we attempt to always give good service to those we are working with. I’m sorry that Ms. [redacted] feels that we are “scamming people out of their money” or that we use “bait and switch” tactics. Everything we do at...

Bell-Anderson is in compliance with state and local statutes as well as our company policies and procedures. I have had the opportunity to review Ms. [redacted] lease agreement and supporting addendums, of which she and her roommate signed. I also reviewed the move-in/move-out paperwork. I did find an error in the accounting on her move out and will be crediting her $150.00. I have also spoken to the property manager, Dawn H[redacted]. Dawn said that the tenant contacted her via email on June 3, 2015 with her intention to break her lease 9 months early. When the tenant does not fulfill the full term of the lease there are multiple sections of the lease agreement where it states that the tenant is responsible for all rent and fees associated with the home until it is re-rented. When first notified by the tenant, Dawn asked the tenant if she could start advertising the home for rent. At that time she was told “no”, they would advertise and show the property themselves. They didn’t want to incur the advertising expenses. On June 15, 2015 after a couple weeks of not being successful on re-renting it on their own, Dawn was asked by the tenants to advertise it for them. A new tenant was found to move in on July 17, 2015. Dawn asked Ms. [redacted] if she could perform a pre-move out inspection in order to determine what needed to be done in the unit prior to them moving out. Ms. [redacted] said “no, you are not to come into the house prior to her and her roommate moving out” because Ms. [redacted] felt that that would be harassment. Ms. [redacted] said she was going to be out by June 6th but ended up not moving out until the 9th. She did not give Dawn a forwarding address. At this particular property, all leases must be reviewed by the HOA Board at a cost $150. This is a fee that Ms. [redacted] is responsible for per the terms of her lease agreement along with rekeying and cleaning that she failed to take care of. We forgave the $30 late fee and took off one of the $150 for the HOA Lease Review Fee (she was unintentionally charged twice).