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Bell Arthur Water Corp

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Bell Arthur Water Corp Reviews (1)

The company retained part of my deposit after I paid all my bills on time.I own a home in Greenville, NC that I am trying to sell. I wanted the deck pressure washed so I paid the deposit of $50 to have the water turned on. They charge $35 every 2 months minimum. I left the water on in case I need it and continued paying the $35 every two months on time. The final bill I paid in person and asked to have the water turned off. The person in the office accepted my final payment and told me my deposit would be mailed to me. When I received the deposit it was only $15. There was a "water adjustment" charge of %35 deducted from my deposit. I wrote the manager asking what the charge was for, however he didn't have the decency to reply. My account number is [redacted] there. I did not consume any water for those months that I continued paying the bill. I just want the remainder of my deposit returned. I will attach the letter I sent if possible.Desired SettlementSee above.Business Response The payment received on 8/5/14 was for the previous months. When Mr. [redacted] came in to have his water disconnected we still have to go out lock/read the meter to finalize the last payment. Due to the fact that no water was used a flat rate of $35 for two months was applied. When we applied the $35 to the $50 deposit it left $15. I did not receive a letter on this matter or a phone call.Consumer Response Is the company saying that at the time I paid my last payment of $35 for the two months prior, I actually owed for four months? That's impossible. And I did send a letter asking about these extra charges. I still feel they owe me $35. They bill in two month increments.....not four.

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Description: Water Utility Companies

Address: 2474 Bell Arthur Rd, Greenville, North Carolina, United States, 27834

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