Bell & Associates

Revdex.com: Last year I did not have a great experience eitherI was told to drop my taxes off and that I would be contacted when they were ready to submitThey direct deposited the money into an old account and my refund was delayed for weeksI still have not had a call or update from this company outside if this communication between the Revdex.comI do not wish to do business with this company anymore due to the default of services, horribke customer service and my returns are not complete but MY check has been cashed which is against the original agreementI wish to receieve a partial refund for services not completed as agreed [redacted] should not want to get paid for services he has not completedThe fact that he does is tellingI would like my partial refund and to do no more business with this company I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

The [redacted] first came to our firm to have their taxes filled for the year The initial cause of the rejection of their tax return for was that Mr [redacted] had previous problems with Earned Income Credit and it was disallowed by the IRS This disallowment occurred due to the fact that Mr [redacted] had previously claimed dependents that he was not allowed to claim This situation occurred prior to my office filing the [redacted] taxes Bell & Associates was informed by the IRS to file Form We did that several times and the IRS rejected it each time I got permission from Mr [redacted] to remove the Earned Income Credit and amend the return so they would receive a difference of $ After the IRS accepts the return , it is forwarded onto the State of Virginia The State of Virginia did not allow the Earned Income Credit to the [redacted] because it had been disallowed by the IRS This made a difference of $ Until the IRS resolves problems with the Godetts, the State will not issue them the difference of the $ The tax filing service was delivered but we have no control over the government and an individual's past problems associated with a previous incorrect filing status Last year the [redacted] had a great experience with Bell & Associates and we appreciate their business

Working in another state and having to pay taxes in VA & CA, taxes were prepared incorrectly and upon being audited twice, a substantial tax penalty occured Contact was made with *** *** and letters provided from VA tax servicesWas assured by *** *** that he would check taxes*** *** was given taxes to prepare, but allow one of his associates to prepare who "was not use to preparing taxes for two states, even though his name was noted as signing off onSeveral attempts were made in calling to follow up, but no replyWith any business, if the owner fail to respond, it leaves the customer with a very poor reflection on that businessI personally would not recommend this business to anyone unless there is an agreement in writing that this business would provide compensation or correct discrepancies in a timely manner with follow up contact once notified in two weeks of receiving communication from client

The *** first came to our firm to have their taxes filled for the year. The initial cause of the rejection of their tax return for was that Mr*** had previous problems with Earned Income Credit and it was disallowed by the IRS. This disallowment occurred due to the
fact that Mr*** had previously claimed dependents that he was not allowed to claim. This situation occurred prior to my office filing the *** taxes. Bell & Associates was informed by the IRS to file Form ***. We did that several times and the IRS rejected it each time. I got permission from Mr*** to remove the Earned Income Credit and amend the return so they would receive a difference of $***.00. After the IRS accepts the return , it is forwarded onto the State of Virginia. The State of Virginia did not allow the Earned Income Credit to the *** because it had been disallowed by the IRS. This made a difference of $***. Until the IRS resolves problems with the Godetts, the State will not issue them the difference of the $***. The tax filing service was delivered but we have no control over the government and an individual's past problems associated with a previous incorrect filing status. Last year the *** had a great experience with Bell & Associates and we appreciate their business

Revdex.com: Last year I did not have a great experience eitherI was told to drop my taxes off and that I would be contacted when they were ready to submitThey direct deposited the money into an old account and my refund was delayed for weeksI still have not had a call or update from this company outside if this communication between the Revdex.comI do not wish to do business with this company anymore due to the default of services, horrible customer service and my returns are not complete but MY check has been cashed which is against the original agreementI wish to receive a partial refund for services not completed as agreed*** *** should not want to get paid for services he has not completedThe fact that he does is tellingI would like my partial refund and to do no more business with this company
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

Revdex.com: Last year I did not have a great experience either. I was told to drop my taxes off and that I would be contacted when they were ready to submit. They direct deposited the money into an old account and my refund was delayed for 7 weeks. I still have not had a call or update from this company outside if this communication between the Revdex.com. I do not wish to do business with this company anymore due to the default of services, horribke customer service and my returns are not complete but MY check has been cashed which is against the original agreement. I wish to receieve a partial refund for services not completed as agreed. [redacted] should not want to get paid for services he has not completed. The fact that he does is telling. I would like my partial refund and to do no more business with this company
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

The [redacted] first came to our firm to have their taxes filled for the 2014 year.  The initial cause of the rejection of their tax return for 2015 was that Mr. [redacted] had previous problems with Earned Income Credit and it was disallowed by the IRS.  This disallowment occurred due to the...

fact that Mr. [redacted] had previously claimed dependents that he was not allowed to claim.  This situation occurred prior to my office filing the [redacted] taxes.  Bell & Associates was informed by the IRS to file Form 8812.  We did that several times and the IRS rejected it each time.  I got permission from Mr. [redacted] to remove the Earned Income Credit and amend the return so they would receive a difference of $990.00.  After the IRS accepts the return , it is forwarded onto the State of Virginia.  The State of Virginia did not allow the Earned Income Credit to the [redacted] because it had been disallowed by the IRS.  This made a difference of $198.00.  Until the IRS resolves problems with the Godetts, the State will not issue them the difference of the $198.00.  The tax filing service was delivered but we have no control over the government and an individual's past problems associated with a previous incorrect filing status.  Last year the [redacted] had a great experience with Bell & Associates and we appreciate their business.

Working in another state and having to pay taxes in VA & CA, taxes were prepared incorrectly and upon being audited twice, a substantial tax penalty occured. Contact was made with [redacted] and letters provided from VA tax services. Was assured by [redacted] that he would check taxes. [redacted] was given taxes to prepare, but allow one of his associates to prepare who "was not use to preparing taxes for two states, even though his name was noted as signing off on. Several attempts were made in calling to follow up, but no reply. With any business, if the owner fail to respond, it leaves the customer with a very poor reflection on that business. I personally would not recommend this business to anyone unless there is an agreement in writing that this business would provide compensation or correct discrepancies in a timely manner with follow up contact once notified in two weeks of receiving communication from client.

Review: 1/27/16

Called Bell & Associates to schedule appointment, left message with Mr.

[redacted].

[redacted] called me back within a few hours, scheduled appointment for 1/31

at 11am per his suggestion.

1/31/2016

[redacted] called to push back to 12pm.

Taxes were completed

Check was postdated for 2/13/2016 as that is the date my federal taxes

were due and state were due sooner. Our agreement was my check would

not be cashed until my FULL refund was received.

Federal $5,799

State $1074

Payment amount $348.00 check# 1002

2/4/2016

Called [redacted]s office at 10:32am & 10:46am. I was told he was busy and

would call back. He did not

Called [redacted] was told he would resubmit it was an issue with having to

prove the EIC. He would call back with update tomorrow, he did not.

2/9/2016

Called IRS was told that the form 8867 needed to be submitted and was the

cause of rejection.

Called Bell & Assoc. spoke with Mr. [redacted]. I advised what was told to me

by the IRS and he said that the form would be submitted today.

[redacted] called me back same day and advised that the return would not

accept electronically and that he would have to submit without the EIC in the

amount of $4809 and then mail the amendment for the EIC in the amount of

$990. He said that he would have the amendment ready by Friday 2/12/16

and that he would call me to come pick it up. HE DID NOT.

2/16/16

9:03am I called the VA Dept of Tax to check status of state refund and was

told it had NOT been submitted yet.

I called Bell & Associates to follow-up on amendment that was supposed to

be ready Friday 2/12 and to ask why my state refund was not submitted. I

was told he was busy and would call back.

I called back and was told [redacted] was not taking calls but to come and sign

the amendment tomorrow.

2/17/16

11:08am I called the VA Dept. of Tax and was told that the state return was

submitted the evening of 2/16/2016.

Went to [redacted]s office, expressed my dissatisfaction over services, signed

amendment and was told to mail it off myself.

2/18/2016 Paid for postage and mailed amendment (should have been

included in service fee)

2/19

Called VA Dept. of Tax to check status of state refund and was told it was

submitted and accepted for $876.00. Advised that was the wrong amount

and rep advised this is what was submitted by the preparer.

Called [redacted] spoke with him and he verbally advised that the EIC did not

affect the state return and that he had the amount of $1074. I advised what

the State rep advised it was submitted for and that it was incorrect as I also

had $1074. He said give him a minute to research and review and he would

call me back before end of business. HE DID NOT.

2/22/16

9:32am Called [redacted] and was told that he was busy. I left a very detailed

message that he did not return call Friday 2/19, wanted to know why state

refund was submitted for incorrect amount.

5:48pm Called was told he was busy, left the same message and that this

was the 3d time calling in regards to this matter.

Decided to not call anymore but to do the following:

Involve Revdex.com and make a formal complaint

Contact VA Dept. of Tax and find out how to claim the rest of my return.

Call [redacted] to dispute payment check written to [redacted] for failure to

deliver services as agreed, contract brokenDesired Settlement: I want a refund in full or partial. The services were not delivered and I ended up doing part of the refund myself which is what I paid the merchant for. Also, convenience was also part of the payment and holding to the original terms agreed upon which was also not done.

Business

Response:

The [redacted] first came to our firm to have their taxes filled for the 2014 year. The initial cause of the rejection of their tax return for 2015 was that Mr. [redacted] had previous problems with Earned Income Credit and it was disallowed by the IRS. This disallowment occurred due to the fact that Mr. [redacted] had previously claimed dependents that he was not allowed to claim. This situation occurred prior to my office filing the [redacted] taxes. Bell & Associates was informed by the IRS to file Form 8812. We did that several times and the IRS rejected it each time. I got permission from Mr. [redacted] to remove the Earned Income Credit and amend the return so they would receive a difference of $990.00. After the IRS accepts the return , it is forwarded onto the State of Virginia. The State of Virginia did not allow the Earned Income Credit to the [redacted] because it had been disallowed by the IRS. This made a difference of $198.00. Until the IRS resolves problems with the Godetts, the State will not issue them the difference of the $198.00. The tax filing service was delivered but we have no control over the government and an individual's past problems associated with a previous incorrect filing status. Last year the [redacted] had a great experience with Bell & Associates and we appreciate their business.

Consumer

Response:

Last year I did not have a great experience either. I was told to drop my taxes off and that I would be contacted when they were ready to submit. They direct deposited the money into an old account and my refund was delayed for 7 weeks. I still have not had a call or update from this company outside if this communication between the Revdex.com. I do not wish to do business with this company anymore due to the default of services, horribke customer service and my returns are not complete but MY check has been cashed which is against the original agreement. I wish to receieve a partial refund for services not completed as agreed. [redacted] should not want to get paid for services he has not completed. The fact that he does is telling. I would like my partial refund and to do no more business with this company

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,