Bell at Teravista Reviews (2)
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Bell at Teravista Rating
Address: 1700 University Blvd, Round Rock, Texas, United States, 78665-8005
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www.bellapartmentliving.com
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Good morning [redacted] , The issue with Mr [redacted] refund check was due to two separate issues beyond our controlWhen he was denied and a refund was eligible and requested the following action held up the final delivery of his checkHe moved during the day processing period and his refund check was mailed to the address on record which matched his application addressHe may not have forwarded his mail appropriately and he did not contact us until after the days has passed and then we discovered his new addressHe applied with his name incorrectly placed on the applicationHe enter the name on the app as [redacted] (NMN) and his actual name is [redacted] ***This last action caused his bank to return the check as the name on the check did not match the name on the account.Our office takes refunds and resident satisfaction seriouslyHad he kept in contact with an updated address and applied with his actual name then he would have certainly received his refund in a timely manner.Respectfully, [redacted] ***
Good morning [redacted], The issue with Mr. [redacted] refund check was due to two separate issues beyond our control. When he was denied and a refund was eligible and requested the following action held up the final delivery of his check.1. He moved during the 30 day processing period and his refund...
check was mailed to the address on record which matched his application address. He may not have forwarded his mail appropriately and he did not contact us until after the 30 days has passed and then we discovered his new address.2. He applied with his name incorrectly placed on the application. He enter the name on the app as [redacted] (NMN) and his actual name is [redacted]. This last action caused his bank to return the check as the name on the check did not match the name on the account.Our office takes refunds and resident satisfaction seriously. Had he kept in contact with an updated address and applied with his actual name then he would have certainly received his refund in a timely manner.Respectfully,[redacted]