Good morning we actually intended for Ms. [redacted] to leave her car with us on Monday and we were going to provide her a loaner car and have the work preformed Tuesday because of the Holiday. Ms. [redacted] left when the sales associate went to get her the loaner vehicle, we apparently didn't make...
ourselves clear on what we were doing. We have contacted Ms. [redacted] this morning and are in route to pick her car up and have the repair done. Best,[redacted]
response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] For one thing any oil problem should be reported to the warranty company if there is no leak. In this case there was no leak so where did 3 quarts of oil go that had to be put in? Even with getting the oil changed every 3000 miles the it still needed oil to be added. The power steering leaking was on that same day of 3/22/2013 also! I guess I should have stayed with Chevy because I have never had the customer service problem that I had with Toyota of Louisville. I just figured this car would be a great car but for a car to mysteriously lose oil and nobody knows where it was going. Yes you say it was normal per Toyota standards well I have never had a car lose oil before.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On 03/21/2013 an oil consumption test was started per toyota guidelines and the vehicle was inspected twice at one thousand mile intervals and did not exhibit excessive oil usage per toyota specifications and did not qualifly for any warranty repairs.
Good morning we actually intended for Ms. [redacted] to leave her car with us on Monday and we were going to provide her a loaner car and have the work preformed Tuesday because of the Holiday. Ms. [redacted] left when the sales associate went to get her the loaner vehicle, we apparently didn't make...
ourselves clear on what we were doing. We have contacted Ms. [redacted] this morning and are in route to pick her car up and have the repair done. Best,[redacted]
Toyota of Louisville has reached an agreement with [redacted] to repair wheels on 2014 4 runner as goodwill. I D # [redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] For one thing any oil problem should be reported to the warranty company if there is no leak. In this case there was no leak so where did 3 quarts of oil go that had to be put in? Even with getting the oil changed every 3000 miles the it still needed oil to be added. The power steering leaking was on that same day of 3/22/2013 also! I guess I should have stayed with Chevy because I have never had the customer service problem that I had with Toyota of Louisville. I just figured this car would be a great car but for a car to mysteriously lose oil and nobody knows where it was going. Yes you say it was normal per Toyota standards well I have never had a car lose oil before.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On 03/21/2013 an oil consumption test was started per toyota guidelines and the vehicle was inspected twice at one thousand mile intervals and did not exhibit excessive oil usage per toyota specifications and did not qualifly for any warranty repairs.
SPOKE WITH [redacted] AND SET APPOINTMENT FOR AUG 31 AT 9:15 TO REPAIR VEHICLE.
[redacted]
[redacted]
HI MS [redacted] IS RETURNING TO DEALERSHIP ON 07/22/16 FOR INSPECTION OF AIR CONDITIONER FOR NOT SWITCHING MODES.