Bell Boy Motel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory
to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To resolve this issue I will be authorizing the requested reimbursement and sending it to the address that the customer has listed on the complaint file.Fletcher's Customer service Department

My complaint has not been about warranty, but rather good workmanshipFletcher's made an offer to pay for material and all but $of labor AFTER I had already had the truck properly repaired at Pat's PrecisionAn offer of $in store credit does not do any good when the workmanship there has proven faulty, at bestIt appears Fletcher's took a calculated risk in making no offer to repair the issue when initially broachedcents on the dollar for in store credit is not acceptable compensation for bad workmanshipI remember when the Fletcher's name carried with it honor, not legal warranty speakMy complaint stands

Fletcher's has contacted the customer directly to attempt to resolve this issue.Fletcher's Customer Service Dept

RE: Complaint ID#*** In regard to Ms* *** service concerns; after having the vehicle serviced at Fletcher’s the check engine light came back onFletcher’s has requested that the customer allow us to check to see if it is related to the previous service provided by Fletcher’sUpon speaking with the Zone Manager in charge of this location the customer had agreed to bring the vehicle back into the shop to have the diagnosis performed to determine what is causing the check engine light to come onDuring this visit the customer began slandering Fletcher’s to other customers at the store location and had to be asked to leave because they were causing a disruption to business At this time Fletcher’s is unaware of what is causing the check engine light on the vehicleFletcher’s is willing to diagnose the vehicle at no charge to the customer to determine if the issue is related to the original service or if it is being caused by a different issueIf the customer would like to have the service performed at a different location due to the current relationship with the location that originally performed the service it can be scheduled. Fletcher's Customer Service Dept

RE: Complaint ID#***
The situation is unfortunate, however Fletcher’s cannot be held responsible for what happens to the vehicle while it is in the customers possesion whether or not the customer has knowledge of those actionsAs previously stated, Fletcher’s has provided servicing and labor at no charge to the customer due to the customer refusing to pay for the repairs that were needed to fix the vehicleWithout informing Fletcher’s of a continued service issue the customer has had mechanical work performed on the vehicle which compromised the parts and services that were provided by Fletcher’s which has voided any warranty related to servicing provided by Fletcher’sThere is nothing further that Fletcher’s can do to assist this customer
Fletcher’s Customer Service Department

I have contacted the customer directly and have reached a resolution for this issuePlease consider this complaint resolved.Fletcher's Customer Service Dept

RE: Complaint ID#*** In regard to Mr*** concerns with services performed on his vehicle; Mr*** originally brought his vehicle to Fletcher’s for an A/C issueIt was determined that the A/C compressor was not operating properly and needed to be replacedThe customer was given a price to perform this service and declined, stating that our price was too highAs a courtesy, we informed the customer if he wanted to purchase their own compressor we would install it for himThe customer purchased his own compressor and had this service performed on 6/24/2015. On 6/30/2015, the vehicle returned to Fletcher’s for further diagnosis with a check engine light on; the check engine code that was retrieved from the vehicle’s onboard computer was for a Knock Sensor (not related to the previous service)Diagnosis determined that the wiring harness for the knock sensor was not making a good connection; it was not certain that this would resolve the knock sensor issue but technicians determined it was a good place to startThis was repaired for the customer at no chargeIt was also recommended to replace the spark plugs due to their not operating at full capacity (spark plugs were not providing the recommended spark strength)This was recommended as a starting point and the customer was informed that further servicing may be requiredThe customer approved the recommendations and Fletcher’s performed the serviceThe invoice amount for this service was $ On 7/1/the vehicle was still not running properly and it was further recommended to complete the full tune up by replacing the spark plug wires, the distributor cap, and the ignition rotor buttonThe customer approved the recommendations and the services were completedOn this service the customer was provided a 36-month parts and labor warranty for $and was also given a $discount off of the total priceThe invoice total for this service was $ When the customer came in to pick up the vehicle on 7/2/2015, the total amount for the two invoices was $1,At this time the customer expressed that he was not satisfied with the services performed up to this point and he was unsatisfied with the pricingThe store management negotiated a customer satisfaction discount of $off of the total amount for the two invoices and the customer agreed to pay the remaining amount of $We had previously given the customer a quote to replace the knock sensor and he was not satisfied with the pricing; the customer was informed that if the wanted to purchase his own knock sensor, it would be installed at no charge as a goodwill gesture. On 7/10/the customer returned with a knock sensor that he had purchased and Fletcher’s installed it at no charge as promisedThe customer also stated that the A/C was blowing warm so we performed an evacuation and recharge of the A/C system under warranty. As to the customers complaints regarding Fletcher’s Shop Supply charges, and Fletcher’s ***up on our pricing: We provide customers a service with a shop, equipment such as vehicle lifts, all of the tools necessary to perform the work and technicians that perform the work in a safe environment and we are within the industry standards on our pricing and our shop supply charges for any customer that wants to utilize our services To date, the Fletcher’s Customer Service Department has no information regarding a formal complaint that that the customer states has been submitted to the corporate office. I have attempted to contact the customer directly multiple times including leaving a voice mail with the customer to resolve this issue and he has declined to speak with me as stated in his last response. The customer has a warranty available on all parts and labor that have been purchased at Fletcher’s and we are willing to fix anything that has a warranty related issue; however, the customer has not provided any proof that the work performed by Fletcher’s has failed and until such time when I receive information provided by the customer to support the alleged claims I will not be able to meet his requests. At this time I am not able to honor the customer’s request for reimbursement of the disputed amount of $Please let me know how you would like to proceed. Fletcher’s Customer Service Department

I have reached out to the customer and resolved this issue with the customer directly.Fletcher's Customer Service Dept

RE: Complaint ID#
In regard to the complaint filed by Ms***; I have reached out to Mr*** to resolve this issue directlyThis is a warranty related issue; as the warranty has expired on the services and products provided by Fletcher’s, by approximately eight months I cannot
process a warranty claim for this issue
As a goodwill gesture I have offered the customer a $in store credit to use toward future purchases
Fletcher’s Customer Service Department

Tell us why here...RE: Complaint ID#***As previously stated I was informed by the customer that he is no longer in possession of the vehicle or the tire that was returned to customer after removalThe tires that were removed from the vehicle were deemed to have been worn enough to recommend replacing which means they were not new tiresUnless some proof can be provided indicating the exact tread depths remaining on the two tires that remain on the vehicle that were allegedly the tires that were supposed to be replaced as well as the single tire that was returned to the customer (which is allegedly the tire that was not supposed to be removed from the vehicle) then my previous offer standsWithout being able to produce the products in question as proof of the customer’s claim I am only able to offer resolution on a good will basis
I am willing to offer an in store credit (good toward the purchase of any products or services offered) of $which is based on a 50% proration from the purchase of the two tires in September
Please let me know if this offer is acceptable so I can have the credit applied to your Fletcher’s accountFletcher’s Customer Service Department

RE: Complaint ID#***With regard to the customers request for reimbursement: the part that failed on the vehicle causing the engine damage referred to by the customer was a plastic T? that routes coolant through various hosesWhen this part failed it allowed coolant to leak from the vehicle
which caused the vehicle to overheat.? The work performed on the vehicle by Fletcher's is not related, nor was it even in the same general area of the part that failed on the vehicle.Fletcher's has already offered to assist the customer by replacing the engine at a reduced rate of approximately $3,As I am of the understanding that the customer has sold? and is no longer in possession of the vehicle, there is nothing further Fletcher's can do to provide assistance in this matter.?

I have contacted the customer directly, and am currently attempting to resolve this issue.Fletcher's Customer Service Dept

I have reached out to the customer directly, I am currently reviewing the customers information to determine what can be done to resolve this issue

the dealer put the correct sensor on and it worked right awayThe dealer also said my tires were not wearing and they thought I probably did not even need a new tireTheir history with the Attorney General shows exactly did they replace parts that are not neededI want my money back.?

Fletcher's will attempt to contact the customer directly to resolve this issue.Fletcher's Customer Service Dept

I will be contacting the customer directly to resolve this issueFletcher's Customer Service Dept

I have contacted the customer directly to resolve this issue, a? resolution has been reached and this complaint should be considered closed.? Fletcher's Customer Service

I have yet to hear from this establishmentI would like to continue on with the complaint process.? Thank you