Bell Canada

I want to start by saying that I have been with Bell Mobility for yearsRecently I decided to upgrade my [redacted] I am currently not under contract so I have the freedom to go anywhere I pleaseTelus was offering a better initial package so after 9+ hours of waiting on hold and be connecting to every different specialist the retention manager and I agreed on a package and away I went to the Bell Store to get my new phoneWhen I arrived at Bell, there were no [redacted] plus's in all of ontario so I had to order the LAST one available from Nova ScotiaIt arrived days later so I immediately went into the store to get my new phone only to be told that eveything we had talked about on the phone the night before wasn't documented properly and that I wouldn't be getting any of the negotiated termsAfter hours in store of being on hold/ sorting it all out I left frustrated and said I was going to call Bell and iron out the details and that I would be back after work the following day to purchase the phoneThe next day (today) I called the bell store minutes after they opened to reiterate the issue from the night before and to make sure they were holding the phoneWhen I got there the second time they informed me that they accidentally sold it and that there were no more plus's on the system and that I would have to spend dollar more to get a phone with higher gigs The regional manager was there at the time and tried to blame me buy saying .."I dont know how you thought we would hold a phone on black friday" as if It was my fault [redacted] Bell doesn't care at all about the customers that have been loyal to them [redacted]

After being a Bell customer for years, I recently closed my account and switched to a new provider due to a better promotionAfter canceling the Bell account (mid way through the billing cycle), I received a final bill x what it should have beenWhen I called the customer service line I was told that they dont adjust the bill based on when you cancel and it is their practice to charge the client the full amount for the billing periodI asked to have the charges amended, and was told it would be doneI was then told it would take 10-business days to see the changesSure enough, 10-business days later no changes were made, requiring me to call back yet again and waste more time determining my final balanceOnly this time, Bell also decided to tack on a long distance chargeWhen I asked why I received this charge I was only told it is "valid" and that I made a call outside my local area, but still within my provinceWhen I requested where I can find out information regarding what constitutes "local area" there was no explanationHow can you charge clients for so called long distance charges, when you the provider cannot efficiently define what a "local area" is [redacted] **

*** about internet speeds, guaranteed minimum speeds, outagesWhen contacted, we were told they would monitor our service and make changes if it continued to go out (it would not work about 1-hours a day for weeks)As nothing changed, we called again, they had not monitored our service (even though they of course have that data to be able to charge us for usage....) and instead sent a tech a week laterHe arrived and said there was no problem on our end (modem, router...) and there was nothing he could do to help improve our service
Took over an hour of fighting to get reimbursed for only the final month (had been going on for at least 3-months off and on), which we were only about a week into
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After being a Bell customer for 5 years, I recently closed my account and switched to a new provider due to a better promotion. After canceling the Bell account (mid way through the billing cycle), I received a final bill 3 x what it should have been. When I called the customer service line I was told that they dont adjust the bill based on when you cancel and it is their practice to charge the client the full amount for the billing period. I asked to have the charges amended, and was told it would be done. I was then told it would take 10-12 business days to see the changes. Sure enough, 10-12 business days later no changes were made, requiring me to call back yet again and waste more time determining my final balance. Only this time, Bell also decided to tack on a 23.00 long distance charge. When I asked why I received this charge I was only told it is "valid" and that I made a call outside my local area, but still within my province. When I requested where I can find out information regarding what constitutes "local area" there was no explanation. How can you charge clients for so called long distance charges, when you the provider cannot efficiently define what a "local area" is. [redacted]

I want to start by saying that I have been with Bell Mobility for 15 years. Recently I decided to upgrade my [redacted] I am currently not under contract so I have the freedom to go anywhere I please. Telus was offering a better initial package so after 9+ hours of waiting on hold and be connecting to every different specialist the retention manager and I agreed on a package and away I went to the Bell Store to get my new phone. When I arrived at Bell, there were no [redacted] 7 plus's in all of ontario so I had to order the LAST one available from Nova Scotia. It arrived 3 days later so I immediately went into the store to get my new phone only to be told that eveything we had talked about on the phone the night before wasn't documented properly and that I wouldn't be getting any of the negotiated terms. After 2 hours in store of being on hold/ sorting it all out I left frustrated and said I was going to call Bell and iron out the details and that I would be back after work the following day to purchase the phone. The next day (today) I called the bell store 25 minutes after they opened to reiterate the issue from the night before and to make sure they were holding the phone. When I got there the second time they informed me that they accidentally sold it and that there were no more 7 plus's on the system and that I would have to spend 169 dollar more to get a phone with higher gigs. The regional manager was there at the time and tried to blame me buy saying .."I dont know how you thought we would hold a phone on black friday" as if It was my fault. [redacted]. Bell doesn't care at all about the customers that have been loyal to them. [redacted]