Bell Collision Center

On May 9th Mr. [redacted] brought his vehicle to Bell Collision to be repaired through his insurance carrier. The vehicle was reviewed with Mr. [redacted] and repairs commenced the same day. Mr. [redacted]'s repairs were completed May 16th. He picked up his vehicle the same day. The repairs were reviewed at...

delivery (we call this an "active delivery"). All appeared ok at this time. On May 24th Mr. [redacted] took an electronic survey that we send out to verify customer satisfaction. We did receive a not so stellar CSI score form Mr. [redacted], so we attempted to contact him and left messages with no response. Later we did get a response from him and his Insurance Carrier. He was concerned about an issue with the Hood refinish. We set up a time for Mr. [redacted] to come to our facility do we could review the concern. Mr. [redacted]'s insurance carrier paid to fox a dent on the RT hand side of the fender (see photo). When the repair is so far over to one edge the insurance carrier mandates that we do and they will only pay for the damage that occurred in the loss. The damaged area was repaired and the insurance company pat for a partial refinish only. Upon inspection on the hood it was noted that these "imperfections" were rock chips and pits in the hood prior and not in the repaired area. The insurance carrier will not pay for this unrelated prior damage/condition.
We offered Mr. [redacted] the opportunity to pay for the unrelated damaged and the difference in reduced paint time, and we would repaint again at no charge to him. His cost would be $265. This would have been his cost if we had done the additional repair in conjunction with his insurance paid work. He was unhappy with this offer.
We have since then offered to complete the additional repair at out cost, which would be $176.33 (we rounded down to $175). This was out last communication until the Revdex.com complaint.
Thank You
Chris D[redacted]
Bell Collision Center Director

On May 9th Mr. [redacted] brought his vehicle to Bell Collision to be repaired through his insurance carrier. The vehicle was reviewed with Mr. [redacted] and repairs commenced the same day. Mr. [redacted]'s repairs were completed May 16th. He picked up his vehicle the same day. The repairs were reviewed at...

delivery (we call this an "active delivery"). All appeared ok at this time. On May 24th Mr. [redacted] took an electronic survey that we send out to verify customer satisfaction. We did receive a not so stellar CSI score form Mr. [redacted], so we attempted to contact him and left messages with no response. Later we did get a response from him and his Insurance Carrier. He was concerned about an issue with the Hood refinish. We set up a time for Mr. [redacted] to come to our facility do we could review the concern. Mr. [redacted]'s insurance carrier paid to fox a dent on the RT hand side of the fender (see photo). When the repair is so far over to one edge the insurance carrier mandates that we do and they will only pay for the damage that occurred in the loss. The damaged area was repaired and the insurance company pat for a partial refinish only. Upon inspection on the hood it was noted that these "imperfections" were rock chips and pits in the hood prior and not in the repaired area. The insurance carrier will not pay for this unrelated prior damage/condition.
We offered Mr. [redacted] the opportunity to pay for the unrelated damaged and the difference in reduced paint time, and we would repaint again at no charge to him. His cost would be $265. This would have been his cost if we had done the additional repair in conjunction with his insurance paid work. He was unhappy with this offer.
We have since then offered to complete the additional repair at out cost, which would be $176.33 (we rounded down to $175). This was out last communication until the Revdex.com complaint.
Thank You
Chris D[redacted]
Bell Collision Center Director