Bell Flatirons

Complaint: [redacted] I am rejecting this response because: I received calls from a debt collection agency on 12/19, 12/and 12/The Agency claimed an outstanding debt owed to them by me in relation to their client Bell Flatirons in the amount of $3983.02.The Agency claimed that Bell Flatirons informed them that they had not received this payment from me.I spoke on 12/with [redacted] in accounts at Bell Flatirons and she confirmed with me that she received a check from me in the amount of $and this account is paid in fullI advised [redacted] to immediately get in touch with this debt collection agency and provide this information to them.This check cashed by Bell Flatirons was the final payment due from me to Bell Flatirons which reflected pro rated rent from 1st to 20th December, in the amount of $plus $penalty for breaking my lease earlyBell Flatirons deducted my $refundable deposit from the total amount of $leaving a total amount due from me of $3983.02.A call was made by my husband to Bell Flatirons on or before 12/asking how payment could be made as we could not make it online due to not now having access to the Bell Flatirons' pay portal My husband was informed to mail a check to Bell FlatironsAs agreed a check was mailed on 12/12/for $ to Bell Flatirons which was presented to our bank and cleared our account on 12/19.On 12/ [redacted] informed me that [redacted] of Bell Flatirons informed them on 12/that Bell Flatirons did not receive our checkOur bank records confirm that Bell Flatirons did receive this check and had indeed cashed this check which cleared in our account on 12/This phone call between me and [redacted] was recorded.I spent a major part of 12/12/and 12/and time since dealing with this issueI believe that this issue arose due to inadequate accounting policies and poor communication at Bell Flatirons.It appears that you at Bell Flatirons are responsible for this situation due to not informing us that you had passed this over to [redacted] for collection on 11/and on the actual day that the $buy out was due and sending for Collection monies not yet owed to you , i.eRent for 12/- 12/in the amount of $Advised us to send you a check for the final payment on 12/Cashed our check which cleared on 12/and kept it in your accountDid not inform [redacted] that you received and cashed this check and the money was in your account Provided [redacted] with information on 12/after you had cashed this check as per what the [redacted] employee informed me on a recorded telephone callJeopardized our credit history due to as outlined above.I expect some compensation for the anxiety caused to me by your actions and inactions, the time I had to spend on this and the inconvenience you have caused to me and my husband Sincerely, [redacted]

It is the policy of Bell Flatirons to not post payments to the accounts that are in collections with [redacted] , but to rather notify the former resident that we will have to mail their payment to [redacted] as the account has been assigned in collections Our former accounts with balances are automatically sent via our computer system to [redacted] business days after the final account statement is generated and emailed to the former residents In the case of [redacted] 's payment, we had a new employee of days that was from another Bell Community with different policies on former account payments, uncheck the in collections status in our system and then she applied the payment for the final balance to the account ledger here at Bell Flatirons on 12/16/ rather than notifying the former resident and mailing the payment to [redacted] The employee did have an after thought and mentioned how she applied the payment to another one of our Accountants and she was informed that she should notify the Accounting Supervisor/Assistant Community Manager, [redacted] , which she did via email The supervisor, [redacted] , was out of the office on, Friday, 12/16/2016, but upon her return to the office on Monday, 12/19/2016, and after viewing the email, she emailed [redacted] on 12/19/2016, regarding the payment being applied incorrectly to other account at Bell Flatirons and inquiring on how [redacted] would suggest that issue be corrected At no time was information given to [redacted] regarding the payment by anyone at Bell Flatirons The employees at [redacted] do not have access to the names of individual employees at Bell Flatirons and would refer any questions to our former residents to the property This can also be verified with [redacted] Bell Flatirons acknowledges that [redacted] 's payment was not handled correctly by our new employee and it was an inadvertent error that measures were taken by the Accounting Supervisor./Assistant Community Manager upon notification The policy for former resident payments has been reviewed with the Accounting team by the Community Manager and the Accounting Supervisor/ Assistant Community Manager If disciplinary action was required that would handled internally at Bell Flatirons

Complaint: [redacted] I am rejecting this response because: I cannot understand the statement of how they are not breaching the contract just because occupied renovation is not in the contract! Does this mean the company can do whatever it wants while I'm a leaseholder/ resident that is not listed in the contract?I did sign the lease because I did not intend to move, the reason I submitted this complaint is to understand whether residents have any rights to deny an occupied renovationThe response does not address this concern - because they never gave me this option in the first place, which I think is unfair Sincerely, [redacted]

Tell us why here...To whom it may concern: [redacted] signed our lease agreement on 6/22/2017, to include the Utilities and Services Addendum and he was emailed a Welcome Letter on 6/23/and his move in date was on 7/1/ The Utilities Addendum states in Paragraph 5: No later than the Lease Commencement date, you will transfer into your name or account all utilities to be paid for by you In the event you fail to timely establish utility services, we may charge you for any utility service billed to us for your apartment and may charge a reasonable administration fee for billing the utility service in the amount of $ The gas and electric are metered separately and come on the same statement; however, they are billed as separate utilities and the $charges are paid by Bell Flatirons to our utility provider [redacted] and Power, so the resident paying the $for gas and the $for electric is a reimbursement to Bell FlatironsThe Welcome Letter emailed on 6/23/2017, states: Before Your Move- Please call [redacted] to set up your utility account The account number must be provided to us before we release your keys.The Community Manager, [redacted] ***, spoke with [redacted] yesterday, 9/26/2017, and they reviewed the Welcome Letter that was emailed to him Our leasing consultants communicate the same information to all move-ins and transfers Based on our lease agreement and the Welcome Letter, we are unable to waive or credit the $utility fee.Respectfully, [redacted]

Complaint: [redacted] I am rejecting this response because: The gas/electricity provider is [redacted] not NWP which as you confirmed provides one bill for both utilitiesThe "service charge" you assess implies a service is being provided by Bell FlatironsWhat "service" is that exactly? We do not pay a service charge for the metering of water/sewage thru NWP that is passed along to us thru our rentSplitting a single bill from [redacted] into to justify an additional charge is not a "service" I require Sincerely, [redacted]

From: Kristina Leitzman Sent: Thursday, February 25, 8:AM To: '[email protected]' Subject: FW: Paid In Full/Deletion Letter Hunter Warfield Importance: High Hi Stephanie, This is my email to *** *** providing him with the resolution that I could due to the dispute being
with the actions of our collection agency Hunter Warfield. Thank you, *** *** Assistant Community Manager Bell Flatirons ECoalton Road Superior, CO Phone: ext Fax: From: Kristina Leitzman Sent: Friday, February 19, 11:AM To: [email protected] Cc: *** *** Subject: Paid In Full/Deletion Letter Hunter Warfield Importance: High Hi John, *** *** sent me your email communication and I called and spoke to Hunter Warfield this morning. We received your payment on 7/20/and we immediately mailed it to Hunter Warfield in Tampa, Florida. On the final accounting statement it states: THIS IS AN ATTEMPT TO COLLECT A DEBTYour account reflects a balance duePlease contact the leasing office within days, of receipt of this letter, to avoid account placement with the collection agencyWe don’t typically accept payments here in our office once the account has been sent to collections, but as a courtesy we mailed your payment to Hunter Warfield upon receipt. I can’t account for why they didn’t deposit the payment until August, it could have been a delay in the mail. I also don’t understand why they entered this as a line on your credit after they had sent a letter stating the account was paid in full. That is not a situation and I apologize that this happened to you. I have attached a paid in full letter/deletion letter that was created on August 4, 2015, which I assume is when they processed your payment and then there was the bank processing time for the payment to be debited from your bank account on August 7, My recommendation having been through something very similar, is to contact all credit reporting agencies and send them a copy of that letter. Enough time has passed that they should either immediately delete this from your credit or at the latest within the next days. I was very adamant that the credit bureaus do that and it worked for me. Also, if you are applying for credit you could present that letter and they would be unable to count the debt in regards to Bell Flatirons against you. I have also attached the contact information for Experian, Trans Union and Equifax *** again I apologize that you are having to go through this. Please let me know if you have any questions Respectfully, *** *** Assistant Community Manager Bell Flatirons ECoalton Road Superior, CO Phone: ext Fax: Confidentiality Notice: This electronic transmission and any attachments may contain information from Bell Partners Incthat may be confidential, privileged or exempt from disclosure under applicable lawIf you are not the intended recipient, you have received this communication in error, and you are not authorized to use, copy, disclose or distribute the contents of this communication or any attachmentPlease contact the sender immediately by replying to this message and delete all copies from your computer

On Friday, May 4, 2018, in the afternoon, I spoke with *** ***-Fosson regarding her concerns with a recurring payment that she had set up in our rent portal. There was an issue with payment not processing that I have placed a IT department ticket to find out why there was an issue with
the recurring payment not going through I am awaiting information on that. She did bring in her payment at approximately 4:55pm and she had her boyfriend, ***, with her. I took her payment and turned back toward my desk, when her boyfriend, ***, said “Can I ask you some questions?” and he had lifted his hands in my direction. I turned to him and asked him if he was a leaseholder, to which he replied “No, I am not, but she is.” I let him know that he makes me uncomfortable (which was based on a previous encounter with him downstairs in our office where he displayed very aggressive hostile behavior toward me and others in our office) and that I would be happy to speak with the leaseholderI then asked him and not her to please leave my office. I don’t believe he recalls meeting me and the previous incident that had left me no longer wanting to speak with him as he is not a leaseholder. They both seemed to not understand, but they both left yelling how disrespectful I was as they left our office and into the street outside. I would have answered any questions that *** ***-***, our leaseholder had if she had stayed in my office. Katie, our Community Manager, had also spoken to *** regarding her service concerns earlier that afternoon. She had made an appointment to walk ***’s home with her on Wednesday, 5/9, at 3:pm. This was the date and time *** chosen

When the resident does not have the gas and electric set up in their name, our billing company for our water, sewer, trash and Town of *** Recreation Fees, *** *** and Power, receives an *** *** bill for the apartment home and Bell Flatirons is then billed for the gas and electric usage charges for the apartment home and the administrative fees at $for gas and $for electric by *** *** and Power. Bell Flatirons then pays the billing for the apartment. *** *** and Power then applies the charges appropriately to the resident on the monthly billing statement for the reimbursement by the resident to Bell Flatirons. The administrative fees are not a service fee, but a fee for not having the service in their name for each utility as noted in our lease agreement.We stand by the charges that have already been paid to *** *** and Power by Bell Flatirons and are being charged to the resident to reimburse Bell Flatirons. The charges are encompassed in the Utility and Services Addendum that was signed by the resident and countersigned by Bell Flatirons Management

As owner of Bell Flatirons, Bell Partners, Inc., they are completing a renovation project of the entire community. The apartment home that Ms*** *** is leasing was scheduled for renovations by Bell Flatirons whether the lease was renewed or vacated. At the time of renewal all information was provided regarding the renovations and in the event that Ms*** *** did not want to have the apartment home to have an occupied renovation the other options as lessee were to transfer to another fully renovated unit or to vacate the apartment. The resident signed the renewal lease on her own accord and had been fully informed of our intent to renovate the apartment home and the premium for the renovations were encompassed in the renewal lease offer. The rights of the resident are listed solely in our lease agreement. We did not begin renovations in a pre-existing lease, but performed them after the renewal lease had been signed with the resident having full knowledge of their options. The residents do not have the right to refuse the occupied renovations, but can choose from the other options that were provided to either transfer to another apartment home that has already been renovated or vacate. We are unable to offer any compensation to any resident for the occupied renovations. The occupied renovation was completed in as timely a manner as it could be to be as minimal an inconvenience as we could

Hello, This is Bell Flatirons response to the complaint to the Revdex.com from *** *** in reference to an occupied renovation being completed on his current apartment home As stated by *** ***, prior to the expiration of the lease options were provided along with a lease renewal offer. The options were to renew the lease with an increase including a premium for the occupied upgrades that would be provided to the apartment home, transfer to a different apartment home within the community or to move out of the community. We were fulfilling our lease agreement though the current lease, but prior to the end of the current lease a decision would need to be made on one of those three options. *** *** elected to renew the lease for months, which required the occupied renovation and that renewal lease was signed by the resident, countersigned by Bell Flatirons Management and has an execution date of October 12, 2016. The lease renewal contract became a legal and binding contract on October 12, 2016. We are unable to allow residents to be released form an executed lease contract. The renovations did not commence until the lease commencement date In reference to an option offered to another resident, we are unable to offer information regarding another leaseholder or information about their leased apartment home at Bell Flatirons due to our privacy policies that protect our residents and business interactions with other residents Our resident, *** ***, was fully informed of his options and what the occupied renovations encompassed and willingly signed the renewal lease. During the occupied renovation, the residents have use of their refrigerator, their microwave, the stove can be placed back in the kitchen for use each night upon request and they have a workable sink for the days of the renovation. By signing the renewal lease *** *** accepted the increase of rent that include the upgrades to the apartment. Compensation will not be given nor will alternate living arrangements for the occupied renovations. As owner and management of the leased premises we are upgrading our apartment homes as we schedule them. We offer options that are not in breach of our contract as they are not written in the contract. We have elected not to force our residents to simply transfer on site or move out, but to allow them to have a partial renovation that can be completed in the lease amount of time to prevent prolonged inconvenience Thank you, *** *** *** *** *** Bell Flatirons

To whom it may concern:I received an email from *** *** on the evening of July 3, 2017, at 9:22pm MT after our business hoursThe email states that she was unable to successfully make her rent payment for the July charges through our resident portal and www.*** (a debit/credit
card service that accepts payments for Bell Flatirons.) Our rent and charges are due by the 3rd day of each month by midnight per our lease agreement. She was requesting that I call her on July 4, 2017, to assist her with making her rent payment. Our offices were closed on July 4, 2017, in observance of the holiday. I replied to *** ***’s email on the morning of July 5, at 9:am MT. In my email I explained that there was no way of knowing what the issue could have been with the online systems. I reminded her of when rent is due on the 3rd day of each month by midnight and that our residents take a chance in paying on the online systems after hours when our offices are closed and we are unable to assist themI also explained to *** *** that she had incurred a late fee for her July charges and that daily late fees would begin to accrue if the rent was not paid on July 5, 2017. In that email I offered *** *** a time frame in which she could contact me on July 4, 2017, which was that day up to 4:30pm. The next time I had communication with *** *** was when she sent me a couple of screen shots of the two online systems. I was not able to ascertain what the issue could have been from those screenshots. I responded to her emails requesting that *** *** call me and I would try to assist her remotely. At no time, did I personally hear from *** *** by phone. She informed the Community Manager and me of other dates and times she had called and the only records we have found after reviewing all phone records of incoming calls by name and by phone number in our Call Max messaging system from July 4, 2017, through July 11, 2017, were dated July 4, 2017, at 12:46pm and 12:48pm. I had also sent an email through the page for *** ***’s apartment on July 6, 2017, that is noted in her activity, information regarding the late fee of $150.00, the daily late fees of $per day that began accruing on July 5, 2017, and that continue to accrue until the rent is paid in full. The email also contained the date when the Demand for Compliance or Possession for the July charges that was posted on the front door of *** ***’s apartment on July 5, 2017, would be sent to the attorney’s for a filing of a court date with *** County Court on Tuesday, July 11, 2017, and that attorney’s fees in the amount of $would be added to her account if the rent remained unpaid. I would like to note that *** *** emailed us to inform us that we had charged her the incorrect amount for the late fee at $and the daily late fees at $today on July 13, 2017. We do have some leases that have renewed and that are new mothat have the $late fee and $late fees. Her renewal lease was at the cusp of making those changes and her account inadvertently had the $late fee and the $daily late fee,; however, her lease states the former amounts of $and $daily late fees. We are correcting her account ledger and her account page to reflect the correct $late fee and $daily late fees back to December 2016. That is applied to as a credit to *** ***’s July charges.Our online systems are offered as a courtesy to offer multiple ways to pay the rent and are not a contractual obligation. We are not in control of potential issues with our online systems or the potential issues with the resident’s or the devices they use. We do accept personal check, money orders, and cashier’s checks, bill pay payments from banks and payments by *** *** ** *** ***All of the late fees and the attorney’s fees are listed in our lease agreement. *** *** mentions a payment made through our resident portal that was removed; however, the payment was made through www.*** by debit or credit card and it was a partial payment for the total charges due. Those payments are received by email and we manually post them to the account ledgers. Our lease agreement does not allow for partial payments and her payment was denied for that reason. *** *** later paid through the resident portal and that payment was accepted.In regards to *** ***’s reference to transferring to another apartment here at Bell Flatirons with us, it is correct that *** *** viewed a bedroom Townhome online for a mid $price. We found that we had entered a notice to vacate without marking it appropriately for a renovation schedule, which is longer than our makes ready process for our apartments that are not undergoing a renovation. That apartment was removed from our availability and we added the correct renovation premium and availability date for that apartment homeThis was explained to *** *** at length and she selected to remain in the same apartment and not transfer to another apartment.We made efforts to communicate as indicated in our retained emails. We felt for *** ***’s situation with the issues she had with the online rent payment systems and felt it was appropriate to waive the $late fee for the issues she presented to us and we have done that and informed *** *** of that on July 12, 2017. The Community Manager and I spent minutes with Gupta on the phone on July 12, 2017. *** *** to date has not paid her July charges*** *** has been late paying her rent previous timesHer late fee was waived as a one-time courtesy on December 5, 2016. A daily late fee was waived on February 5, 2017, for *** ***Based on the rental history of *** ***, Bell Flatirons and its Management, are unwilling to waive any other fees at this time and going forward for late rent from *** ***. We are proceeding with a court date of July 21, 2017, at 9:00am at the *** County Court. *** *** may pay the balance in full prior to the court date to have the case dismissed

Hello,   This is Bell Flatirons response to the complaint to the Revdex.com from [redacted] in reference to an occupied renovation being completed on his current apartment home.   As stated by [redacted], prior to the expiration of the lease options were provided along...

with a lease renewal offer.  The options were to renew the lease with an increase including a premium for the occupied upgrades that would be provided to the apartment home, transfer to a different apartment home within the community or to move out of the community.  We were fulfilling our lease agreement though the current lease, but prior to the end of the current lease a decision would need to be made on one of those three options.  [redacted] elected to renew the lease for 6 months, which required the occupied renovation and that renewal lease was signed by the resident, countersigned by Bell Flatirons Management and has an execution date of October 12, 2016.  The lease renewal contract became a legal and binding contract on October 12, 2016.  We are unable to allow residents to be released form an executed lease contract.  The renovations did not commence until the lease commencement date.   In reference to an option offered to another resident, we are unable to offer information regarding another leaseholder or information about their leased apartment home at Bell Flatirons due to our privacy policies that protect our residents and business interactions with other residents.   Our resident, [redacted], was fully informed of his options and what the occupied renovations encompassed and willingly signed the renewal lease.  During the occupied renovation, the residents have use of their refrigerator, their microwave, the stove can be placed back in the kitchen for use each night upon request and they have a workable sink for the 5 days of the renovation.  By signing the renewal lease [redacted] accepted the increase of rent that include the upgrades to the apartment.  Compensation will not be given nor will alternate living arrangements for the occupied renovations.  As owner and management of the leased premises we are upgrading our apartment homes as we schedule them.  We offer options that are not in breach of our contract as they are not written in the contract.  We have elected not to force our residents to simply transfer on site or move out, but to allow them to have a partial renovation that can be completed in the lease amount of time to prevent prolonged inconvenience.   Thank you,   [redacted] Bell Flatirons

Tell us why here...To whom it may concern:[redacted] signed our lease agreement on 6/22/2017, to include the Utilities and Services Addendum and he was emailed a Welcome Letter on 6/23/2017 and his move in date was on 7/1/2017.  The Utilities Addendum states in Paragraph 5:  No later...

than the Lease Commencement date, you will transfer into your name or account all utilities to be paid for by you.  In the event you fail to timely establish utility services, we may charge you for any utility service billed to us for your apartment and may charge a reasonable administration fee for billing the utility service in the amount of $50.00.  The gas and electric are metered separately and come on the same statement; however, they are billed as separate utilities and the $50.00 charges are paid by Bell Flatirons to our utility provider [redacted] and Power, so the resident paying the $50.00 for gas and the $50.00 for electric is a reimbursement to Bell Flatirons. The Welcome Letter emailed on 6/23/2017, states:  Before Your Move- Please call [redacted] to set up your utility account.  The account number must be provided to us before we release your keys.The Community Manager, [redacted], spoke with [redacted] yesterday, 9/26/2017, and they reviewed the Welcome Letter that was emailed to him.  Our leasing consultants communicate the same information to all move-ins and transfers.  Based on our lease agreement and the Welcome Letter, we are unable to waive or credit the $50.00 utility fee.Respectfully,[redacted]

It is the policy of Bell Flatirons to not post payments to the accounts that are in collections with [redacted], but to rather notify the former resident that we will have to mail their payment to [redacted] as the account has been assigned in collections.  Our former accounts...

with balances are automatically sent via our computer system to [redacted] 10 business days after the final account statement is generated and emailed to the former residents.  In the case of [redacted]'s payment, we had a new employee of 4 days that was from another Bell Community with different policies on former account payments,  uncheck the in collections status in our system and then she applied the payment for the final balance to the account ledger here at Bell Flatirons on 12/16/2016  rather than notifying the former resident and mailing the payment to [redacted].  The employee did have an after thought and mentioned how she applied the payment to another one of our  Accountants and she was informed that she should notify the Accounting Supervisor/Assistant Community Manager, [redacted], which she did via email.  The supervisor, [redacted], was out of the office on, Friday, 12/16/2016, but upon her return to the office on Monday, 12/19/2016, and after viewing the email, she emailed [redacted] on 12/19/2016, regarding the payment being applied incorrectly to other account at Bell Flatirons and inquiring on how [redacted] would suggest that issue be corrected.   At no time was false information given to [redacted] regarding the payment by anyone at Bell Flatirons.  The employees at [redacted] do not have access to the names of individual employees at Bell Flatirons and would refer any questions to our former residents to the property.  This can also be verified with [redacted].   Bell Flatirons acknowledges that [redacted]'s payment was not handled correctly by our new employee and it was an inadvertent error that measures were taken by the Accounting Supervisor./Assistant Community Manager upon notification.  The policy for former resident payments has been reviewed with the Accounting team by the Community Manager and the Accounting Supervisor/ Assistant Community Manager.   If disciplinary action was required that would handled internally at Bell Flatirons.

Complaint: [redacted]
I am rejecting this response because: I cannot understand the statement of how they are not breaching the contract just because occupied renovation is not in the contract! Does this mean the company can do whatever it wants while I'm a leaseholder/ resident that is not listed in the contract?I did sign the lease because I did not intend to move, the reason I submitted this complaint is to understand whether residents have any rights to deny an occupied renovation. The response does not address this concern - because they never gave me this option in the first place, which I think is unfair.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The gas/electricity provider is [redacted] not NWP which as you confirmed provides one bill for both utilities. The "service charge" you assess implies a service is being provided by Bell Flatirons. What "service" is that exactly? We do not pay a service charge for the metering of water/sewage thru NWP that is passed along to us thru our rent. Splitting a single bill from [redacted] into 2 to justify an additional charge is not a "service" I require.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received calls from a debt collection agency on 12/19, 12/20 and 12/21. The Agency claimed an outstanding debt owed to them by me in relation to their client Bell Flatirons in the amount of $3983.02.The Agency claimed that Bell Flatirons informed them that they had not received this payment from me.I spoke on 12/20 with [redacted] in accounts at Bell Flatirons and she confirmed with me that she received a check from me in the amount of $3983.02 and this account is paid in full. I advised [redacted] to immediately get in touch with this debt collection agency and provide this information to them.This check cashed by Bell Flatirons was the final payment due from me to Bell Flatirons which reflected pro rated rent from 1st to 20th December, 2016 in the amount of $1283.02 plus $3000 penalty for breaking my lease early. Bell Flatirons deducted my $300 refundable deposit from the total amount of $4283.02 leaving a total amount due from me of $3983.02.A call was made by my husband to Bell Flatirons  on or before 12/12 asking how payment could be made as we could not make it online due to not now having access to the Bell Flatirons' pay portal My husband was informed to mail a check to Bell Flatirons. As agreed a check was mailed on 12/12/2016 for $3983.02  to Bell Flatirons which was presented to our bank and cleared our account on 12/19.On 12/20 [redacted] informed me that [redacted] of Bell Flatirons informed them on 12/20 that Bell Flatirons did not receive our check. Our bank records confirm that Bell Flatirons did receive this check and had indeed cashed this check which cleared in our account on 12/19. This phone call between me and [redacted] was recorded.I spent a major part of 12/19 12/20 and 12/21 and time since dealing with this issue. I believe that this issue arose due to inadequate accounting policies and poor communication at Bell Flatirons.It appears that you at Bell Flatirons are responsible for this situation due to 1. not informing us that you had passed this over to [redacted] for collection on 11/25 and on the actual day that the $3000 buy out was due and sending for Collection monies not yet owed to you , i.e. Rent for 12/1 - 12/20 in the amount of $1283.02.2. Advised us to send you a check for the final payment on 12/12 3. Cashed our check which cleared on 12/19 and kept it in your account. 4. Did not inform [redacted] that you received and cashed this check and the money was in your account 5. Provided [redacted] with false information on 12/20 after you had cashed this check as per what the [redacted] employee informed me on a recorded telephone call.6. Jeopardized our credit history due to as outlined above.I expect some compensation for the anxiety caused to me by your actions and inactions, the time I had to spend on this and the inconvenience you have caused to me and my husband.
Sincerely,
[redacted]