Bell Furniture

Initial Business Response / [redacted] (1000, 10, 2015/05/05) */ MS [redacted] HAS BEEN ADVISED BY MR [redacted] THAT HE WILL TAKE CARE OF HER ISSUESHE LIVES SOME DISTANCE AWAY AND MR [redacted] ADVISES ALL HIS CLIENTS AT THE TIME IF INSTALLATION THAT IT IS NOT COST EFFECTIVE FOR HIM TO DRIVE LONG DISTANCE TO CHANGE OUT GLASS AND THAT HE WILL TAKE CARE OF THE MATTER WHEN HE IS IN GENERAL LOCATIONMS [redacted] CONTINUE TO CALL OUR OFFICE AND SHE HAS BEEN ADVISED THAT MR [redacted] IS AWARE OF HER CALLS AND WILL ADDRESS THE ISSUE AS SOON AS HE CANWE APPRECIATE MS [redacted] BUSINESS AND STRIVE TO STAND BEHIND OUR WORK WITH ALL OUR CUSTOMERS UNDER THE SAME GUIDELINESTHANK YOU FOR YOUR ASSISTANCE WITH THIS MATTER Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] did show up and measure for the replacement of the window on May 30, This was the first I had heard from him since my first contacting his office six to eight mosagoHe said he would bring it the next time he is in the areaI will accept the response when the replacement is installedI appreciate the fact that it is a distance to drive but I do expect the curtsy of an acknowledgement of my call and a follow up with in a reasonable length of timeThank you for your help [redacted] Final Business Response / [redacted] (4000, 14, 2015/05/08) */ Ms [redacted] 's calls were acknowledged by our office each time she calledShe may not have received a return call from Mr [redacted] himself each time but we did acknowledge her call and her concernsWe reqret that Ms [redacted] at anytime felt that we were not concerned about her needsThank you for your assistance with this matter

Please see attached email correspondence regarding complaint ID Two checks totaling $750were mailed to R*** Freret street address in November At this time, she has agreed to waituntil tomorrow December 13, to see if she receives the checksif she does not receive them by thisdate, we will stop payment and issue a new check to her.*** *** *** *** *** *** ** ** *** *** *** *** ***
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After much tribulation and having to get a lawyer involved, I have finally received my security deposit 13 days after the allotted 30-day time period.  By national real-estate law, if the 30-days is surpassed there’s a $200 penalty owed to the lessee.Though I am satisfied to receive my, deserving, full deposit. My complaint against this company still stands. And I agree with my lawyer, that based on their approach to this situation it’s Soniat Realty’s standard course of action is to retain part or all of a tenant’s deposit to offset the costs of transitioning to a new tenant. And that is NOT right, that is their job and NOT the responsibility of the previous tenant. I have seen not only a lack of competence in this company, but a lack of principle and uprightness as well. I will never use this company again under any circumstance, and will suggest others not to as well.

You sent us a complaint from [redacted], former tenant at [redacted]
[redacted]. Our records had her name listed as [redacted]. She did originally pay a $750 securitydeposit but $350 of that deposit was already refunded to her on 11/21/17. She claimed to be disputingsecurity deposit deductions of S250 for cleaning and $125 for the removal of a satellite dish. The actualdeductions were $250 and $150, respectively, totaling $400. Those were standard deductions that weused based upon our property manager's findings.After receiving your letter, we did review the situation and discussed with our manager, [redacted]
[redacted] lt is our understanding that Ms. D[redacted] was a resident in the building prior to us taking overmanagement and the current owner did not own the property when Ms. D[redacted] moved into the property.Therefore, we don’t have any prior photos of the property condition or any information as to whether 0not the satellite dish was or was not on the property when she moved in. As a result ofthese findings,we agreed to refund Ms. D[redacted] the remaining $400 and that check was sent out on 11/29/17. She shouldhave received it by now.At this time there is no further amount due to Ms. D[redacted] and we ask you to close this case andprovide us confirmation that you have done so.If, however, you have any further questions, please feel free to reach out to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12508280, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of this date, I have...

not received any of the $750 security deposit, despite [redacted] reassurance on 11/29/17 that she OK’d a check for the full deposit to go out that day. I’m unsure of [redacted] Soniat’s claim of two separate checks, they go against my communications with [redacted] – but regardless I have yet to receive any of the deposit. I have attached my communications with [redacted] below for reference on the matter.[redacted] Soniat’s reply is unsatisfactory, due to the fact the deposit has yet to be returned. Thank you for your efforts with this case, I really appreciate it.
[redacted]

Initial Business Response /* (1000, 10, 2015/05/05) */
MS [redacted] HAS BEEN ADVISED BY MR. [redacted] THAT HE WILL TAKE CARE OF HER ISSUE. SHE LIVES SOME DISTANCE AWAY AND MR. [redacted] ADVISES ALL HIS CLIENTS AT THE TIME IF INSTALLATION THAT IT IS NOT COST EFFECTIVE FOR HIM TO DRIVE LONG DISTANCE...

TO CHANGE OUT GLASS AND THAT HE WILL TAKE CARE OF THE MATTER WHEN HE IS IN GENERAL LOCATION. MS [redacted] CONTINUE TO CALL OUR OFFICE AND SHE HAS BEEN ADVISED THAT MR. [redacted] IS AWARE OF HER CALLS AND WILL ADDRESS THE ISSUE AS SOON AS HE CAN. WE APPRECIATE MS. [redacted] BUSINESS AND STRIVE TO STAND BEHIND OUR WORK WITH ALL OUR CUSTOMERS UNDER THE SAME GUIDELINES. THANK YOU FOR YOUR ASSISTANCE WITH THIS MATTER.
Initial Consumer Rebuttal /* (3000, 12, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] did show up and measure for the replacement of the window on May 30, 2015. This was the first I had heard from him since my first contacting his office six to eight mos. ago. He said he would bring it the next time he is in the area. I will accept the response when the replacement is installed. I appreciate the fact that it is a distance to drive but I do expect the curtsy of an acknowledgement of my call and a follow up with in a reasonable length of time. Thank you for your help. [redacted]
Final Business Response /* (4000, 14, 2015/05/08) */
Ms. [redacted]'s calls were acknowledged by our office each time she called. She may not have received a return call from Mr. [redacted] himself each time but we did acknowledge her call and her concerns. We reqret that Ms. [redacted] at anytime felt that we were not concerned about her needs. Thank you for your assistance with this matter.