6/23/*** G the Office/Production manager spoke with ***. Email and phone number wasn't correct, did respond to complaint, just miscommunication. Will have an installer go out and view the job and see what needs to be taken care of for the customer. Customer is ok with it
and will submit a conclusion review when we are done. Thank you
On Thu, Nov 12, at 11:AM, *** *** ***t> wrote: The window store took care of the problemOn Thu, Nov 12, at 11:AM, Harold Kurth wrote:The window store took care of the problemOn Thu, Nov 12, at 11:AM,
Harold Kurth wrote:The window store took care of the problem
The Window Store always strives for 100% satisfaction, that is why we have actually been to the home more than times changing sashes and testing the product in different temperatures. We have also sent
our Manufacturer there as well and couldn't identify any issues. We have an appointment to speak with the customer the week of March 20th to again see what we can do to make the customer satisfied and receive our final payment
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We received a refund check.
Regards,
Tom [redacted]
6/23/*** G the Office/Production manager spoke with ***. Email and phone number wasn't correct, did respond to complaint, just miscommunication. Will have an installer go out and view the job and see what needs to be taken care of for the customer. Customer is ok with it
and will submit a conclusion review when we are done. Thank you
In regards to the *** complaint, it was unknown that our Vista rep was going to charge our customer I issued a refund of his $today
They constantly will not fix the Windows even though it says it is lifetime warranty
On Thu, Nov 12, at 11:AM, *** *** ***t> wrote: The window store took care of the problemOn Thu, Nov 12, at 11:AM, Harold Kurth wrote:The window store took care of the problemOn Thu, Nov 12, at 11:AM,
Harold Kurth wrote:The window store took care of the problem
The Window Store always strives for 100% satisfaction, that is why we have actually been to the home more than times changing sashes and testing the product in different temperatures. We have also sent
our Manufacturer there as well and couldn't identify any issues. We have an appointment to speak with the customer the week of March 20th to again see what we can do to make the customer satisfied and receive our final payment
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We received a refund check.
Regards,
Tom [redacted]