Bell Investments

We received your letter concerning *** ***,after reading his complaint we thought the best way To handle it is to explain what happened.On the 10th of march his car was towed in with coolant leak.We did a diagnostic on the vehicle and determined the problemHe informed US he did not want to
spend any money on the carWe said no problem and we would not charge for the diagnose.Mr *** informed us he would tow vehicle out in a day or two at latest, he did not come in and on Monday he was called and he said he would be over to see us..he showed up Monday afternoon and cleaned car out and stated tow truck would pick up in a hour or two.we did not know he took the key with him so we could not move car and he locked it in place.On tues morning at 8:I called and left message, you did not tow car and we have no key to move car and it’s in the middle of drivewayI called back times and no response,at 4:I called and left message that we were having car towed out.he did not return any calls Sol had it towed.I have never talked to Mr*** but his mother called and asked why it was towed, explained to her why and her reply was he works a lot and to busy to make callsI replied that this was a business decision I made to get vehicle out of driveway.We area auto club repair shop and we go over board to help all customers,nobody and I repeat nobody used any vulgar language at anytime.M*** ***Owner/Operator