Bell Lexus

[redacted] was absolutely told about the [redacted] and signed papers acknowledging that fact [redacted] likes to grind and complain

This vehicle should have had the emissions done prior to deliveryThis was our mistakeWill offered to have the vehicle picked up and a loaner dropped off while getting the emissions completedMs [redacted] declined his offerWill had a lengthy conversation with Ms [redacted] and thought that the conversation was over when he hung upMs [redacted] then showed up in the service drive complaining about the customer serviceI met with Ms [redacted] and listened to her complaintsI apologized to her several timesShe accused us of being disrespectful because she is a younger woman which is absolutely untrueMs [redacted] had a very belligerent attitudeI got her a loaner car to drive and had her vehicle taken for emissionsI also had her car detailed and filled with gas

Bad customer practice by sales people to lure customers to pay higher price than other dealersIf you do not buy from them, they will call you to come to their dealership to say they have better priceOnce you fall for it, they will say they do not have that car any more and likely will ask for more money or sell you a different carNo integrity

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Mr. [redacted] continues to make this a money issue. And again, we repeat the money issue was resolved long ago with Lexus Headquarters.. Our complaint is Mr. ***'s refusal to service this $46,000. car which is part of the original contract. He continues to banter about the money issue even to the [redacted] 's Office instead instead of addressing the complaint agains him. Perhaps he should read some of the complaints on "***" about his way of serving customers. We would like to include a copy of a "statement posted on Lexus website.LEXUS COVENANTLEXUS WILL ENTER THE MOST COMPETITIVE, PRESTIGIOUS AUTOMOBILE RACE IN THE WORLD. OVER 50 YEARS OF TOYOTA AUTOMOTIVE EXPERIENCE HAS CULMINATED IN THE CREATION OF LEXUS CARS. THEY WILL BE THE FINEST CARS EVER BUILT.LEXUS WILL WIN THE RACE BECAUSE:LEXUS WILL DO IT RIGHT FROM THE START.LEXUS WILL HAVE THE FINEST DEALER NETWORK IN THE INDUSTRY.LEXUS WILL (TREAT EACH CUSTOMER AS WE WOULD A GUEST IN OUR HOME).IF YOU THINK YOU CAN'T, YOU WON'T...IF YOU THINK YOU CAN YOU WILL!GOLLY GEE, WE WOULD HATE TO BE A GUEST IN MR. ***'S HOME BASED ON THEWAY WE HAVE BEEN TREATED.He was happy to take our $46,000. and now thinks he can wave his hand and discharge us as he would to someone that really does not matter. Mr. ***, read the "LEXUS COVENANT' again and again until you understand what it means. Another concern of our is what if there is a Federal Recall for some malfunction etc. I believe according to the Federal Government's Policy, he would have to service this car. Regards, [redacted] ***

Mr. [redacted] purchased a 2013 RX 350 from Bell Lexus North Scottsdale in October 2014. He sent a letter in January 2015 to the President of Lexus and the [redacted] complaining that he had paid too much. I contacted Mr. [redacted] to discuss his situation. I provided him a Kelly Blue Book... valuation showing his vehicles value at only $652 less than when he purchased it in 2014. I also offered to trade him out of the vehicle but he declined. Mr. [redacted] has continued to complain about his experience and condemn Bell Lexus North Scottsdale. We have reached out and attempted to resolve this issue. Mr. [redacted] is not in touch with reality or open to logic. Also, Mr. [redacted] is not telling the truth when he states “after resolving financial issues and salesman’s tactics with Lexus Headquarters”. Lexus dismissed his complaint as groundless and provided no financial relief. It became apparent that there was no reasonable way to satisfy Mr. ***. We decided based on Mr. ***’s disdain for our dealership that it was best for him to do business with another dealership. Bell Lexus North Scottsdale has one of the highest customer satisfaction rating within Lexus. Bell Lexus North Scottsdale is a 19 winner of the prestigious Elite of Lexus Award which requires exemplary customer satisfaction. We value our customers and do our utmost to satisfy them. I have attached a letter I sent to Mr. [redacted] in January 2015. Yours truly, [redacted] ***General Sales ManagerBell Lexus North Scottsdale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never told about the *** *** and I did not know that they were on the contract.
Regards,
*** ***

Mr*** can service his vehicle at *** Scottsdale Lexus

[redacted] was absolutely told about the [redacted] and signed papers acknowledging that fact. [redacted] likes to grind and complain.

This vehicle should have had the emissions done prior to delivery. This was our mistake. Will offered to have the vehicle picked up and a loaner dropped off while getting the emissions completed. Ms. [redacted] declined his offer. Will had a lengthy conversation with Ms. [redacted] and thought that the...

conversation was over when he hung up. Ms. [redacted] then showed up in the service drive complaining about the customer service. I met with Ms. [redacted] and listened to her complaints. I apologized to her several times. She accused us of being disrespectful because she is a younger woman which is absolutely untrue. Ms. [redacted] had a very belligerent attitude. I got her a loaner car to drive and had her vehicle taken for emissions. I also had her car detailed and filled with gas.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted] continues to make this a money issue. And again, we repeat the money issue was resolved long ago with Lexus Headquarters.. Our complaint is Mr. [redacted]'s refusal to service this $46,000. car which is part of the original contract.  He continues to banter about the money issue even to the [redacted]'s Office instead instead  of addressing the complaint agains him.  Perhaps he should read some of the complaints on "[redacted]"  about his way of serving customers.  We would like to include a copy of  a "statement posted on Lexus website.LEXUS COVENANTLEXUS WILL ENTER THE MOST COMPETITIVE,  PRESTIGIOUS AUTOMOBILE RACE IN THE WORLD. OVER 50 YEARS OF TOYOTA AUTOMOTIVE EXPERIENCE HAS CULMINATED IN THE CREATION OF LEXUS CARS.  THEY WILL BE THE FINEST CARS EVER BUILT.LEXUS WILL WIN THE RACE BECAUSE:LEXUS WILL DO IT RIGHT FROM THE START.LEXUS WILL HAVE THE FINEST DEALER NETWORK IN THE INDUSTRY.LEXUS WILL (TREAT EACH CUSTOMER  AS WE WOULD A GUEST IN OUR HOME).IF YOU THINK YOU CAN'T, YOU WON'T...IF YOU THINK YOU CAN YOU WILL!GOLLY GEE,  WE WOULD HATE TO BE A GUEST IN MR. [redacted]'S HOME BASED ON THEWAY WE HAVE BEEN  TREATED.He was happy to take our $46,000.  and now thinks he can wave his hand and discharge us as he would  to someone that really does not matter. Mr. [redacted],  read the "LEXUS COVENANT' again and again until you understand what it means. Another concern of our is what if there is a Federal Recall for some malfunction etc.  I believe according to the Federal Government's Policy,  he would have to service this car.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted] continues to make this a money issue. And again, we repeat the money issue was resolved long ago with Lexus Headquarters.. Our complaint is Mr. [redacted]'s refusal to service this $46,000. car which is part of the original contract.  He continues to banter about the money issue even to the [redacted]'s Office instead instead  of addressing the complaint agains him.  Perhaps he should read some of the complaints on "[redacted]"  about his way of serving customers.  We would like to include a copy of  a "statement posted on Lexus website.
LEXUS COVENANT
LEXUS WILL ENTER THE MOST COMPETITIVE,  PRESTIGIOUS AUTOMOBILE RACE IN THE WORLD. OVER 50 YEARS OF TOYOTA AUTOMOTIVE EXPERIENCE HAS CULMINATED IN THE CREATION OF LEXUS CARS.  THEY WILL BE THE FINEST CARS EVER BUILT.
LEXUS WILL WIN THE RACE BECAUSE:
LEXUS WILL DO IT RIGHT FROM THE START.
LEXUS WILL HAVE THE FINEST DEALER NETWORK IN THE INDUSTRY.
LEXUS WILL (TREAT EACH CUSTOMER  AS WE WOULD A GUEST IN OUR HOME).
IF YOU THINK YOU CAN'T, YOU WON'T...
IF YOU THINK YOU CAN YOU WILL!
GOLLY GEE,  WE WOULD HATE TO BE A GUEST IN MR. [redacted]'S HOME BASED ON THEWAY WE HAVE BEEN  TREATED.
He was happy to take our $46,000.  and now thinks he can wave his hand and discharge us as he would  to someone that really does not matter. Mr. [redacted],  read the "LEXUS COVENANT' again and again until you understand what it means.
 
Another concern of our is what if there is a Federal Recall for some malfunction etc.  I believe according to the Federal Government's Policy,  he would have to service this car.
Regards,
[redacted]

Hello [redacted]
 
[redacted] was absolutely told about the [redacted]. They are a theft protection product that provides a product warranty for $268.00.
I have retrieved [redacted] deal and I am attaching the document that he signed in the business office.
 
Thank you,
 
[redacted]
General Sales Manager
Bell Lexus North Scottsdale
[redacted]
[redacted]

Mr. [redacted] purchased a 2013 RX 350 from Bell Lexus North Scottsdale in October 2014. He sent a letter in January 2015 to the President of Lexus and the [redacted] complaining that he had paid too much. I contacted Mr. [redacted] to discuss his situation. I provided him a Kelly Blue Book...

valuation showing his vehicles value at only $652 less than when he purchased it in 2014. I also offered to trade him out of the vehicle but he declined. Mr. [redacted] has continued to complain about his experience and condemn Bell Lexus North Scottsdale. We have reached out and attempted to resolve this issue. Mr. [redacted] is not in touch with reality or open to logic. Also, Mr. [redacted] is not telling the truth when he states “after resolving financial issues and salesman’s tactics with Lexus Headquarters”. Lexus dismissed his complaint as groundless and provided no financial relief.  It became apparent that there was no reasonable way to satisfy Mr. [redacted]. We decided based on Mr. [redacted]’s disdain for our dealership that it was best for him to do business with another dealership. Bell Lexus North Scottsdale has one of the highest customer satisfaction rating within Lexus. Bell Lexus North Scottsdale is a 19 winner of the prestigious Elite of Lexus Award which requires exemplary customer satisfaction. We value our customers and do our utmost to satisfy them. I have attached a letter I sent to Mr. [redacted] in January 2015. Yours truly, [redacted]General Sales ManagerBell Lexus North Scottsdale

I will agree that Will offered a loaner car; however, his delivery in this offer was terrible. There is a difference between great customer service, good customer service, poor customer service, and terrible customer service. The reason I didn't take Will's offer was because I got terrible customer service. Also, for Lexus to say Will had a lengthy phone call me with me is false. Per phone records it was a 9 min call, and some of that time was hold time as I was speaking to another agent who transferred me to Will the supervisors. This is why I couldn't even call this company back which than prompted my drive to Lexus to speak to Will's boss Normand. I even told Normand to pull the call to see what went down on that call. Also, after reading the company's it saddens to me that they are responding negatively and untruthful. For the company to say I had a belligerent attitude is absolutely false. I did not raise my voice once, I was not hostile, I was not aggressive. I know Lexus has videos cameras. Please pull the footage and see how cool, calm, and collective I was. Also, when I went to pick my car up I found out that I had been deceived. When I asked for Normand’s boss he told me it was Bryant, and he was the owner, and that Bryant didn't have a business card. Come to find Bryant is the son's owner. I also would like to point out when I dropped my car off, as Normand is walking me to my car, I told him when I bought the car you all patched the tire which than when flat and I asked how to get a spare tire. Normand asked if the tire was in the car I said yes, in the back under the floor mat. He rudely responds I think I can spot a tire. For him to make a nasty remark after I just complained about customer service was uncalled for and shows his character. At this point I'm not surprised my Lexus's response and false accusations, and I don't expect them to do anything to take me seriously. It saddens me that I have done business with a company like this, I truly hope the Revdex.com can help me and get my voice heard.

I will agree that Will offered a loaner car; however, his delivery in this offer was terrible. There is a difference between great customer service, good customer service, poor customer service, and terrible customer service. The reason I didn't take Will's offer was because I got terrible customer service. Also, for Lexus to say Will had a lengthy phone call me with me is false. Per phone records it was a 9 min call, and some of that time was hold time as I was speaking to another agent who transferred me to Will the supervisors. This is why I couldn't even call this company back which than prompted my drive to Lexus to speak to Will's boss Normand. I even told Normand to pull the call to see what went down on that call. Also, after reading the company's it saddens to me that they are responding negatively and untruthful. For the company to say I had a belligerent attitude is absolutely false. I did not raise my voice once, I was not hostile, I was not aggressive. I know Lexus has videos cameras. Please pull the footage and see how cool, calm, and collective I was. Also, when I went to pick my car up I found out that I had been deceived. When I asked for Normand’s boss he told me it was Bryant, and he was the owner, and that Bryant didn't have a business card. Come to find Bryant is the son's owner. I also would like to point out when I dropped my car off, as Normand is walking me to my car, I told him when I bought the car you all patched the tire which than when flat and I asked how to get a spare tire. Normand asked if the tire was in the car I said yes, in the back under the floor mat. He rudely responds I think I can spot a tire. For him to make a nasty remark after I just complained about customer service was uncalled for and shows his character. At this point I'm not surprised my Lexus's response and false accusations, and I don't expect them to do anything to take me seriously. It saddens me that I have done business with a company like this, I truly hope the Revdex.com can help me and get my voice heard.

Mr. [redacted] purchased a 2013 RX 350 from Bell Lexus North Scottsdale in October 2014. He sent a letter in January 2015 to the President of Lexus and the [redacted] complaining that he had paid too much. I contacted Mr. [redacted] to discuss his situation. I provided him a Kelly Blue Book...

valuation showing his vehicles value at only $652 less than when he purchased it in 2014. I also offered to trade him out of the vehicle but he declined. Mr. [redacted] has continued to complain about his experience and condemn Bell Lexus North Scottsdale. We have reached out and attempted to resolve this issue. Mr. [redacted] is not in touch with reality or open to logic. Also, Mr. [redacted] is not telling the truth when he states “after resolving financial issues and salesman’s tactics with Lexus Headquarters”. Lexus dismissed his complaint as groundless and provided no financial relief.  It became apparent that there was no reasonable way to satisfy Mr. [redacted]. We decided based on Mr. [redacted]’s disdain for our dealership that it was best for him to do business with another dealership. Bell Lexus North Scottsdale has one of the highest customer satisfaction rating within Lexus. Bell Lexus North Scottsdale is a 19 winner of the prestigious Elite of Lexus Award which requires exemplary customer satisfaction. We value our customers and do our utmost to satisfy them. I have attached a letter I sent to Mr. [redacted] in January 2015. Yours truly, [redacted]General Sales ManagerBell Lexus North Scottsdale

This vehicle should have had the emissions done prior to delivery. This was our mistake. Will offered to have the vehicle picked up and a loaner dropped off while getting the emissions completed. Ms. [redacted] declined his offer. Will had a lengthy conversation with Ms. [redacted] and thought that the...

conversation was over when he hung up. Ms. [redacted] then showed up in the service drive complaining about the customer service. I met with Ms. [redacted] and listened to her complaints. I apologized to her several times. She accused us of being disrespectful because she is a younger woman which is absolutely untrue. Ms. [redacted] had a very belligerent attitude. I got her a loaner car to drive and had her vehicle taken for emissions. I also had her car detailed and filled with gas.

[redacted] was absolutely told about the [redacted] and signed papers acknowledging that fact. [redacted] likes to grind and complain.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted] continues to make this a money issue. And again, we repeat the money issue was resolved long ago with Lexus Headquarters.. Our complaint is Mr. [redacted]'s refusal to service this $46,000. car which is part of the original contract.  He continues to banter about the money issue even to the [redacted]'s Office instead instead  of addressing the complaint agains him.  Perhaps he should read some of the complaints on "[redacted]"  about his way of serving customers.  We would like to include a copy of  a "statement posted on Lexus website.
LEXUS COVENANT
LEXUS WILL ENTER THE MOST COMPETITIVE,  PRESTIGIOUS AUTOMOBILE RACE IN THE WORLD. OVER 50 YEARS OF TOYOTA AUTOMOTIVE EXPERIENCE HAS CULMINATED IN THE CREATION OF LEXUS CARS.  THEY WILL BE THE FINEST CARS EVER BUILT.
LEXUS WILL WIN THE RACE BECAUSE:
LEXUS WILL DO IT RIGHT FROM THE START.
LEXUS WILL HAVE THE FINEST DEALER NETWORK IN THE INDUSTRY.
LEXUS WILL (TREAT EACH CUSTOMER  AS WE WOULD A GUEST IN OUR HOME).
IF YOU THINK YOU CAN'T, YOU WON'T...
IF YOU THINK YOU CAN YOU WILL!
GOLLY GEE,  WE WOULD HATE TO BE A GUEST IN MR. [redacted]'S HOME BASED ON THEWAY WE HAVE BEEN  TREATED.
He was happy to take our $46,000.  and now thinks he can wave his hand and discharge us as he would  to someone that really does not matter. Mr. [redacted],  read the "LEXUS COVENANT' again and again until you understand what it means.
 
Another concern of our is what if there is a Federal Recall for some malfunction etc.  I believe according to the Federal Government's Policy,  he would have to service this car.

Regards,

I apologized several times, got her a loaner car, sent her car for emissions, repaired her tire, filled the car with gas and detailed the car. I am sorry that her experience was less than her expectations. I never responded rudely regarding her spare tire. However, several employees commented on her belligerent attitude including her service advisor.