Bell Road Toyota

To Whom It May Concern: I spoke with the Finance Director ([redacted]) and the Finance Manager ([redacted]) in regards to the car deal for [redacted]. The three of us pulled the original car deal and reviewed the paper work. In the deal, it shows a signed buyers order...

which clearly states the loan would be for 72 months. The 2.9% interest rate is advertised for certified vehicles on a 60 month loan only. Ms. [redacted] signed and agreed to a 72 month loan. Addressing the Finishing Touch, this type of add on is never done without the customers approval, and is considered a “hard add”. This means it is not refundable. However, Ms. [redacted] is welcome to come in to the dealership and sign the required paperwork to cancel the GAP insurance on the vehicle if she so chooses. There was no unauthorized price hike. All documents were reviewed and signed by Ms. [redacted]. There will be no $1,000.00 refund issued.I apologize for the confusion and misunderstanding that Ms. [redacted] experienced during the time of the purchase of her vehicle at Bell Road Toyota. Great customer service is our number one priority. If Ms. [redacted] has any further questions she is welcome to call me or a finance manager at any time. We thank you for your business.  [redacted]Customer Relations Manager