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Bella Brite

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Bella Brite Reviews (1)

Initial Business Response /* (1000, 9, 2015/09/28) */
Ms. [redacted],
We recently received your complaint # XXXXXXXX from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 24, 2015.
The terms of the offer that you agreed to...

at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product."
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
According to our records the first contact we had requesting the cancelation of your account was on September 3, 2015. At the time you canceled your account, we issued you an immediate refund of $92.13 on the most recent charge.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.
Thank you,
Bella at Home Customer Service Team
24 hours a day, 7 days a week
888-986-8154 (US Only)
Initial Consumer Rebuttal /* (3000, 11, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After my phone call on September 3, 2015 I realized that Bella Brite and Whitening Coach is affiliated. Which I cancelled Bella Brite on June 29, 2015 (5 days) before the 10 day free trial. I spoke with [redacted] on June 29, 2015. I did not receive anything from Bella Brite yet was charged. The package that I received and returned was from Whitening Coach. With the 2 companies being affiliated I am seeking reimbursement for the remainder of $113.95 from Bella Brite and $116.13. Because you both are affiliate I want a reimbursement totaling $230.08.
Cancellation was made within 5 days because both companies are affiliated cancellation should have been made for both companies. I am seeking full reimbursement.
These practices are misleading and unethical. Not good business practices
Final Business Response /* (4000, 13, 2015/10/20) */
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Address: 11001 W 120th Ave Ste 400, Broomfield, Colorado, United States, 80021-3493

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