Bella Celle Skin Serum

To [redacted] *** Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Bella Celle Skin a day trial basis back on 08/11/and paid the shipping and handling fee of $4.95.Customer contacted our customer service the same day 08/11/and asked that the trial be extendedOur customer service extended the trial and provided the customer with a new trial end date 09/21/The customer was also offered a 35% discount on the recurring order which the customer accepted.Due to the customer not contacting customer service to cancel the trial they were subsequently charged for the original shipments on 09/22/$58.47.On 10/22/the customer was shipped out a new shipment and was billed $for the new shipment of Bella Celle Skin.Customer contacted our customer service on 10/27/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer contacted us on 11/01/requesting a refund,our customer serivce offered the customer a refund of $for the the Bella Celle Skin charged on 10/22/as a courtesy which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the Bella Celle Skin charged on 10/22/and $for the Bella Celle Skin charged on 09/22/2016.Here are the refund confirmations:$Trans ID: [redacted] dated 12/22/$Trans ID: [redacted] dated 12/22/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Bellacelle EyeCustomer Service Toll Free:888-616-1835Email: care@bellacelleeye

To [redacted] : Re: [redacted] E [redacted] ID: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum on a day trial basis back on 02/13/and paid the shipping and handling fees of $and $The trial expired on 02/27/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/27/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 03/06/and requested for the subscription to be cancelled, which we did.We also provided the customer with a free shipment of both the Skin Cream and Eye Serum, which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 02/27/2017, $for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order Here are the refund confirmations:$Trans ID: [redacted] dated 03/23/ $Trans ID: [redacted] dated 03/23/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I asked for verification agreed to these terms and was told "unfortunately I (the business) cannot, but you can find it in out website"Went t website and could not find it without ordering productAdditionally I was sent a cancellation e-mail stating "any ONGOING or all future charges have been cancelled".] Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/06/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/20/$for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 05/20/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus on 05/23/we provided our customer with refunds for the charges on 05/20/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 06/02/ $Trans ID: [redacted] dated 06/02/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/19/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 05/09/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refunds for the charges on 05/03/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 05/23/ $Trans ID: [redacted] dated 05/23/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although I appreciate the Bellacelle company refunding my money, I would like to note that at www.bellacelle.net there is no affirmation and acknowledgement of the terms and conditionsThere were at two other Websites operated by the company that I was directed to on the phone several times before asking the customer service agent that I spoke with to show me where they were on this siteThe only place that she could direct me to the terms and conditions was a small link at the bottom of the home pageThere was no check box for the T&A as indicated in the response to my complaint Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 03/24/and paid the shipping and handling fees of $and $The trial expired on 04/07/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/07/$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 04/07/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Unfortunately,the customer’s account has been flagged as a chargeback for the disputed charges.At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To *** *** Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Bella Celle Skin a day trial basis back on 08/11/and paid the shipping and handling fee of $4.95.Customer contacted our customer service the same day 08/11/and asked that the trial be extendedOur customer service extended the trial and provided the customer with a new trial end date 09/21/The customer was also offered a 35% discount on the recurring order which the customer accepted.Due to the customer not contacting customer service to cancel the trial they were subsequently charged for the original shipments on 09/22/$58.47.On 10/22/the customer was shipped out a new shipment and was billed $for the new shipment of Bella Celle Skin.Customer contacted our customer service on 10/27/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer contacted us on 11/01/requesting a refund,our customer serivce offered the customer a refund of $for the the Bella Celle Skin charged on 10/22/as a courtesy which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the Bella Celle Skin charged on 10/22/and $for the Bella Celle Skin charged on 09/22/2016.Here are the refund confirmations:$Trans ID:*** dated 12/22/2016. $Trans ID:*** dated 12/22/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Bellacelle EyeCustomer Service Toll Free:888-616-1835Email: care@bellacelleeye

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BellaCelle Skin and the BellaCelle Eye) on a day trial basis back on 08/11/and paid the shipping and handling fees of $and $The trial expired on 08/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/25/$for the BellaCelle Skin and $for the BellaCelle Eye.Customer had contacted our Customer Service on 08/28/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 35% courtesy refund of $for the BellaCelle Skin and a 35% courtesy refund of $for the BellaCelle Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the BellaCelle Skin and $for the BellaCelle Eye charged on 08/25/Here are the refund confirmations:$Trans ID:*** dated 10/07/ $Trans ID:*** dated 10/07/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Bellacelle SkinCustomer Service Toll Free: ***
*** ***{#HS:261219610-670673#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

? ? ? ? ? ? ? ? ? To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/19/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 05/09/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refunds for the charges on 05/03/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID:*** dated 05/23/ ? ? ? ? ? $Trans ID:*** dated 05/23/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

? ? ? ? ? ? ? ? ? To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/06/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/20/$for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 05/20/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus on 05/23/we provided our customer with refunds for the charges on 05/20/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/02/ ? ? ? ? ? $Trans ID:*** dated 06/02/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear I asked for verification agreed to these terms and was told "unfortunately I (the business) cannot, but you can find it in out website". Went t website and could not find it without ordering product. Additionally I was sent a cancellation e-mail stating "any ONGOING or all future charges have been cancelled".]
Regards,
[redacted]

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Bella Celle Skin a 14 day trial basis back on 08/11/2016 and paid the shipping and handling fee of $4.95.Customer contacted our customer service the same day 08/11/2016 and asked that the trial be extended. Our customer service extended the trial and provided the customer with a new trial end date 09/21/2016. The customer was also offered a 35% discount on the recurring order which the customer accepted.Due to the customer not contacting customer service to cancel the trial they were subsequently charged for the original shipments on 09/22/2016 $58.47.On 10/22/2016 the customer was shipped out a new shipment and was billed $58.47 for the new shipment of Bella Celle Skin.Customer contacted our customer service on 10/27/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer contacted us on 11/01/2016 requesting a refund,our customer serivce offered the customer a refund of $22.19 for the the Bella Celle Skin charged on 10/22/2016 as a courtesy which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $41.23 for the Bella Celle Skin charged on 10/22/2016 and $58.47 for the Bella Celle Skin charged on 09/22/2016.Here are the refund confirmations:$58.47 Trans ID:[redacted] dated 12/22/2016. $22.19 Trans ID:[redacted] dated 12/22/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Bellacelle EyeCustomer Service Toll Free:888-616-1835Email: [email protected]{#HS:296173837-855017#}

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BellaCelle Skin and the BellaCelle Eye) on a 14 day trial basis back on 08/11/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 08/25/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/25/2016 $89.95 for the BellaCelle Skin and $86.95 for the BellaCelle Eye.Customer had contacted our Customer Service on 08/28/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 35% courtesy refund of $31.48 for the BellaCelle Skin and a 35% courtesy refund of $30.43 for the BellaCelle Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $58.47 for the BellaCelle Skin and $56.52 for the BellaCelle Eye charged on 08/25/2016. Here are the refund confirmations:$58.47 Trans ID:[redacted] dated 10/07/2016.        $56.42 Trans ID:[redacted] dated 10/07/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Bellacelle SkinCustomer Service Toll Free: [redacted]
[redacted]{#HS:261219610-670673#}

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 05/06/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 05/20/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/20/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum. Customer contacted our Customer Service on 05/20/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus on 05/23/2017 we provided our customer with refunds for the charges on 05/20/2017,$89.95 for the Skin Cream and $86.95 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 06/02/2017.      $86.95 Trans ID:[redacted] dated 06/02/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/19/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 05/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum.Customer contacted our Customer Service on 05/09/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refunds for the charges on 05/03/2017,$89.95 for the Skin Cream and $86.95 for the Eye Serum for any misunderstanding when placing the order. Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 05/23/2017.      $86.95 Trans ID:[redacted] dated 05/23/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although I appreciate the Bellacelle company refunding my money, I would like to note that at www.bellacelle.net there is no affirmation and acknowledgement of the terms and conditions. There were at two other Websites operated by the company that I was directed to on the phone several times before asking the customer service agent that I spoke with to show me where they were on this site. The only place that she could direct me to the terms and conditions was a small link at the bottom of the home page. There was no check box for the T&A as indicated in the response to my complaint.  
Regards,
[redacted]

To [redacted] : Re: [redacted] E [redacted] ID:[redacted]Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints...

very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 02/13/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 02/27/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/27/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum.Customer contacted our Customer Service on 03/06/2017 and requested for the subscription to be cancelled, which we did.We also provided the customer with a free shipment of both the Skin Cream and Eye Serum, which the customer accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 02/27/2017, $89.95 for the Skin Cream and $86.95 for the Eye Serum for any misunderstanding when placing the order.   Here are the refund confirmations:$86.95 Trans ID:[redacted] dated 03/23/2017.      $89.95 Trans ID:[redacted] dated 03/23/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.