Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf acceptable, they can send a check for $payable to myself to [redacted] ***, Austin TX I also attached a picture of the receipt showing the amount I paid to the other company to handle the leak that day I appreciate the follto resolve this Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] , I received the refund for this complaintThank you [redacted]
We apologize for the delay in responding to this complaintOur [redacted] has been out of the office and will be returning on Tuesday, January 2, and will be able to respond to this complaint at that time
Complaint: [redacted] I am rejecting this response because:***, Hello my name is [redacted] and I had filed a complaint with the Revdex.com regarding what I thought was a pretty unprofessional response to damage caused from a water heater inspection Attached a copy of your response acknowledging this and that I would be getting a reimbursement of $(attached receipt) for work I had to do with another companyApologize if sent something, but I haven't received anything as of yet Regards, [redacted] Regards, [redacted]
"We truly regret that we were unable to deliver Mr ***'s home service experience to his satisfaction. A full refund was offered pending our standard customer satisfaction agreement be signed and agreed to by Mr *** To date, no party has reported issue with this
agreement, but we will certainly re-evaluate it, and it's language, based upon Mr ***'s suggestions. At this time, in being consistent with our dedication to 100% customer satisfaction, a full refund is pending for Mr *** and will be issued promptly after an agreement has been signed by both parties." Service ManagerRadiant Plumbing Service, Inc
We went out on 4/29/due to 'Master bedroom toilet not flushing properlyThe technician found the grinder pump tank was full and wire was disconnected/looseThis two hour service visit was $300.83. Nine months later on 12/29/customer called stating 'Master & guest bath toilets do not
flush properly and are slow to go down and fill'We sent a technician out who determined there was an issue that requirement a Drain techinicanThere was no charge to the customer for this visit. A return call was scheduled for the following day on 12/30/Technician ran test on drains, everything was flushing properlyChecked outside clean out and grinder pump not workingHolding tank full and alarm not going offCharge for this was $168.98. A return call was scheduled for another techinican for the same dayTechnician inspected circuit breaker, also the grinder pumpNoticed the circuit breaker kept tripping so there was power to the grinder pump panelGot customers approval to pull grinder pump to make sure the pump is not backing up or something is clogged, inspected to make sure no debris inside grinder pump, turned on pump from circuit board, everything was working properly, had to reset pump and turned on and noticed it ran for - minutes and would tripUndid the union and put channel lock handle through the pipe to check valve, check valve working properlyThe issue is past the grinder pump and in between the city side and the grinder pumpWalked through the issue with the homeower and explained he needs to contact MUD district to see where the sewer system is dumped into and they need to install a clean out so we can fix the issueTwo hours of diaganosis at $
Hi there, The following contains a summary for the complaint/dispute regarding HVAC charges to *** *** (Job reference #*** and #***).Regards,*** *** On 6/11, an after hours call was placed with us at 10:09PM, the call was for Ms***’s home and ***
*** was assigned as the after-hours technician to arrive at 11pm.An after hours trip fee of $was advised, accepted and charged to Ms***’s AMEX credit cardThis is our standard trip fee for after hours calls.*** arrived to the residence at 10:49pm and after reviewing the issue that was causing the house not to cool, he provided an estimate for work to correct the issue at 12:37am. The estimate was for $and was reviewed and authorized by the customer.At 12:56am *** completed the job and obtained an authorizing signature from Ms***.This signature matches previous signatures obtained by this customer, including disputed Plumbing work charges.On 6/12 *** returned to Ms***’s residence after she called and made a complaint that the house was not cooling, *** returned and quickly confirmed that he had incorrectly set the fan speed and made a simple adjustment that reversed the issueHe noted that the unit was operating correctly and that the house began coolingThis was a no charge call to the residence as it fell under a warranty claim on work completed.We were advised on 6/15 that Ms*** was disputing the charges from the 6/11 call, stating that she had not authorized this work to take place or charges to be made to her card. Inuit confirmed that there was a dispute lodged and Jonathon has since provided all documentation to verify the signature of the customer allowing *** to proceed with work.On separate occasions Ms.*** has been advised that we have her signed approval to proceed with workWe have not received any further feedback from her that the AC unit is not operating correctlyThe basis of her claim is not founded.We have followed correct process with regards to reviewing the estimate of the work to be completed, the understanding and approval of the work to be completed, signed authorization of the work and charge process to the customers AMEX card.There have been three charges disputed by this customer, which would suggest that she habitually applies these tactics to avoid payment of work completed - both across Plumbing and HVAC services
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If acceptable, they can send a check for $150.00 payable to myself to [redacted], Austin TX 78728. I also attached a picture of the receipt showing the amount I paid to the other company to handle the leak that day. I appreciate the follow-up to resolve this.
Regards,
[redacted]
We apologize for the delay in responding to this complaint. Our [redacted] has been out of the office and will be returning on Tuesday, January 2, 2018 and will be able to respond to this complaint at that time.
Complaint: [redacted]
I am rejecting this response because:
The response to my complaint against Radiant Plumbing & Air Conditioning that Radiant provided to Revdex.com is inaccurate and untrue, which is proven by the information I have provided previously and the attached information provided with this rebuttal. In particular, please refer to my letter dated August 7, 2016 to AMEX which gives a detailed explanation of the facts. This charge is bogus and a fraud. In addition to the rebuttal points listed below and the attached information, there are two witnesses besides myself who can substantiate the facts of my dispute. One witness, [redacted], has given a notarized statement (see attached). The other witness will be glad to provide a written statement also if required. My specific paragraph-by-paragraph rebuttal to the inaccurate statements in the summary provided by Revdex.com of Radiant’s response is as follows:Paragraph #2: When I first spoke to Radiant about a service call with my friend, [redacted], they explained to us that they would not do any work when they came out to the house until they had given me an estimate in writing of how much the work would cost and until they had gotten written authorization from me agreeing to any repairs.Paragraph #3: The time of arrival stated for [redacted], the Radiant repairman, is incorrect. My phone log shows when I made calls to Radiant to try to arrange for a repairman. They had difficulty finding someone to come out, and the repairman did not come immediately. [redacted] did not arrive at my house until after midnight, not 10:49 PM. He was not at the house very long. Please refer to the specific details in my letter to AMEX disputing the charges from Radiant. Mr. [redacted] did not give me a written or itemized estimate. He only gave a vague verbal description of some minor repairs which seemed totally illogical for a charge of $1,999.50. I am a licensed mechanical engineer with 34 years of experience, and I knew that the entire condensing unit with compressor could be replaced for about the same amount, not just repair part of the system. The issue was with the programmable thermostat, and [redacted] stated that he did not know how to repair a programmable thermostat. In response to our questions, [redacted] stated he was in his twenties and had only worked for Radiant for 6 months. From his responses to questions about the air conditioning, he was inexperienced in general.Therefore, I did not sign anything electronic or hardcopy authorizing the repair to be made, and I did not sign anything electronic or hardcopy accepting work or charges for work. The “signature” on the document is not my signature. In fact the signatures are not even the same on the documents Radiant submitted. Also, they are not able to produce any paperwork or warranty info for the repair they claim was made.Paragraph 4: Radiant claims that [redacted] gave me an estimate at 12:37 AM and that only 19 minutes later at 12:56 AM [redacted] had completed work valued at $1,999.50 – this did not happen and such a short timeframe for such a costly repair is not believable anyway. Again, I did not accept or authorize any work or the charge of $1,999.50 to my AMEX card.Paragraph 5: The signature on the paperwork provided by Radiant is not my signature or the signature of anyone representing me. The signatures produced by Radiant do not even match each other. They are bogus. After [redacted] left my house I immediately called Radiant again to complain about [redacted] and to let them know that no work had been done and the A/C was still not cooling properly.Paragraph #6: Radiant’s claim that [redacted] did additional work later in the day of June 12, 2016 is not true. He came to the house. I was not at home, and when I talked to him on my cell phone, I told him that I had not authorized him to work on the system in the first place because what he said at my house did not make sense and I did not trust that he had the experience to fix the system and also because the ridiculously high quote he had given me for the work was not something that I was interested in pursuing under any circumstances. Again, I did not authorize him to do any work and no work was done.Paragraph #7: I did call Radiant again to complain on June 15, 2016, and later I talked to a supervisor named [redacted]. I described what had happened and told him I had not authorized any repair to the HVAC system and that no repair work had been done. I told him that the A/C still was not cooling adequately and that the A/C was still in the exact condition as when I reported it to Radiant.Paragraph #8: AGAIN, the “signature” documentation provided by Radiant is false as described above regarding Paragraph #3.Paragraph #9: Contrary to what Radiant is falsely claiming, I have talked to them on a number of occasions stating that the A/C was never fixed, is still now cooling adequately, and the charge to my AMEX was not authorized. In fact, on July 8, 2016, I talked to another Radiant supervisor named Joseph who set up an appointment to meet me at my house to see firsthand that no repair was done. The appointment was set for Friday, July 15, 2016, but no one from Radiant showed up to meet with me. This is documented in the attached statement from [redacted], who was with me when no one came as promised.Paragraph #10: Contrary to Radiant’s statement, my facts show that Radiant did not follow correct process in any of the ways they describe. They did not give me a written estimate, they did not get my authorization verbal or written to do any repair, and they did not get my authorization verbal or written to charge $1,999.50 to my AMEX card.Paragraph #11: Radiant is alleging that my dispute of this false claim is evidence that I habitually dispute charges to avoid payment. As shown by the facts provided, this is a totally untrue statement which I consider an insult to my integrity. There is no proof that I have had a similar situation with anyone but Radiant. In fact, I have never had any experience with any repair company like this before, claiming for a repair that was not made and fraudulently charging my credit card.To date, there has been no follow-up from Radiant to resolve my dispute.Again, my complaint clearly has not been resolved, and should be kept open by Revdex.com to protect other consumers.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted], I received the refund for this complaint. Thank you[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted], Hello my name is [redacted] and I had filed a complaint with the Revdex.com regarding what I thought was a pretty unprofessional response to damage caused from a water heater inspection. Attached a copy of your response acknowledging this and that I would be getting a reimbursement of $150 (attached receipt) for work I had to do with another company. Apologize if sent something, but I haven't received anything as of yet. Regards, [redacted]
Regards,
[redacted]
I have reviewed how this was handled, and I agree with his complaint. We should have come out to help him resolve his issue for no charge. I am happy to pay the 150.00 for charges he incurred that were unnecessary. How do we proceed from here?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf acceptable, they can send a check for $payable to myself to [redacted] ***, Austin TX I also attached a picture of the receipt showing the amount I paid to the other company to handle the leak that day I appreciate the follto resolve this Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] , I received the refund for this complaintThank you [redacted]
We apologize for the delay in responding to this complaintOur [redacted] has been out of the office and will be returning on Tuesday, January 2, and will be able to respond to this complaint at that time
Complaint: [redacted] I am rejecting this response because:***, Hello my name is [redacted] and I had filed a complaint with the Revdex.com regarding what I thought was a pretty unprofessional response to damage caused from a water heater inspection Attached a copy of your response acknowledging this and that I would be getting a reimbursement of $(attached receipt) for work I had to do with another companyApologize if sent something, but I haven't received anything as of yet Regards, [redacted] Regards, [redacted]
"We truly regret that we were unable to deliver Mr ***'s home service experience to his satisfaction. A full refund was offered pending our standard customer satisfaction agreement be signed and agreed to by Mr *** To date, no party has reported issue with this
agreement, but we will certainly re-evaluate it, and it's language, based upon Mr ***'s suggestions. At this time, in being consistent with our dedication to 100% customer satisfaction, a full refund is pending for Mr *** and will be issued promptly after an agreement has been signed by both parties." Service ManagerRadiant Plumbing Service, Inc
We went out on 4/29/due to 'Master bedroom toilet not flushing properlyThe technician found the grinder pump tank was full and wire was disconnected/looseThis two hour service visit was $300.83. Nine months later on 12/29/customer called stating 'Master & guest bath toilets do not
flush properly and are slow to go down and fill'We sent a technician out who determined there was an issue that requirement a Drain techinicanThere was no charge to the customer for this visit. A return call was scheduled for the following day on 12/30/Technician ran test on drains, everything was flushing properlyChecked outside clean out and grinder pump not workingHolding tank full and alarm not going offCharge for this was $168.98. A return call was scheduled for another techinican for the same dayTechnician inspected circuit breaker, also the grinder pumpNoticed the circuit breaker kept tripping so there was power to the grinder pump panelGot customers approval to pull grinder pump to make sure the pump is not backing up or something is clogged, inspected to make sure no debris inside grinder pump, turned on pump from circuit board, everything was working properly, had to reset pump and turned on and noticed it ran for - minutes and would tripUndid the union and put channel lock handle through the pipe to check valve, check valve working properlyThe issue is past the grinder pump and in between the city side and the grinder pumpWalked through the issue with the homeower and explained he needs to contact MUD district to see where the sewer system is dumped into and they need to install a clean out so we can fix the issueTwo hours of diaganosis at $
Hi there, The following contains a summary for the complaint/dispute regarding HVAC charges to *** *** (Job reference #*** and #***).Regards,*** *** On 6/11, an after hours call was placed with us at 10:09PM, the call was for Ms***’s home and ***
*** was assigned as the after-hours technician to arrive at 11pm.An after hours trip fee of $was advised, accepted and charged to Ms***’s AMEX credit cardThis is our standard trip fee for after hours calls.*** arrived to the residence at 10:49pm and after reviewing the issue that was causing the house not to cool, he provided an estimate for work to correct the issue at 12:37am. The estimate was for $and was reviewed and authorized by the customer.At 12:56am *** completed the job and obtained an authorizing signature from Ms***.This signature matches previous signatures obtained by this customer, including disputed Plumbing work charges.On 6/12 *** returned to Ms***’s residence after she called and made a complaint that the house was not cooling, *** returned and quickly confirmed that he had incorrectly set the fan speed and made a simple adjustment that reversed the issueHe noted that the unit was operating correctly and that the house began coolingThis was a no charge call to the residence as it fell under a warranty claim on work completed.We were advised on 6/15 that Ms*** was disputing the charges from the 6/11 call, stating that she had not authorized this work to take place or charges to be made to her card. Inuit confirmed that there was a dispute lodged and Jonathon has since provided all documentation to verify the signature of the customer allowing *** to proceed with work.On separate occasions Ms.*** has been advised that we have her signed approval to proceed with workWe have not received any further feedback from her that the AC unit is not operating correctlyThe basis of her claim is not founded.We have followed correct process with regards to reviewing the estimate of the work to be completed, the understanding and approval of the work to be completed, signed authorization of the work and charge process to the customers AMEX card.There have been three charges disputed by this customer, which would suggest that she habitually applies these tactics to avoid payment of work completed - both across Plumbing and HVAC services
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If acceptable, they can send a check for $150.00 payable to myself to [redacted], Austin TX 78728. I also attached a picture of the receipt showing the amount I paid to the other company to handle the leak that day. I appreciate the follow-up to resolve this.
Regards,
[redacted]
We apologize for the delay in responding to this complaint. Our [redacted] has been out of the office and will be returning on Tuesday, January 2, 2018 and will be able to respond to this complaint at that time.
Complaint: [redacted]
I am rejecting this response because:
The response to my complaint against Radiant Plumbing & Air Conditioning that Radiant provided to Revdex.com is inaccurate and untrue, which is proven by the information I have provided previously and the attached information provided with this rebuttal. In particular, please refer to my letter dated August 7, 2016 to AMEX which gives a detailed explanation of the facts. This charge is bogus and a fraud. In addition to the rebuttal points listed below and the attached information, there are two witnesses besides myself who can substantiate the facts of my dispute. One witness, [redacted], has given a notarized statement (see attached). The other witness will be glad to provide a written statement also if required. My specific paragraph-by-paragraph rebuttal to the inaccurate statements in the summary provided by Revdex.com of Radiant’s response is as follows:Paragraph #2: When I first spoke to Radiant about a service call with my friend, [redacted], they explained to us that they would not do any work when they came out to the house until they had given me an estimate in writing of how much the work would cost and until they had gotten written authorization from me agreeing to any repairs.Paragraph #3: The time of arrival stated for [redacted], the Radiant repairman, is incorrect. My phone log shows when I made calls to Radiant to try to arrange for a repairman. They had difficulty finding someone to come out, and the repairman did not come immediately. [redacted] did not arrive at my house until after midnight, not 10:49 PM. He was not at the house very long. Please refer to the specific details in my letter to AMEX disputing the charges from Radiant. Mr. [redacted] did not give me a written or itemized estimate. He only gave a vague verbal description of some minor repairs which seemed totally illogical for a charge of $1,999.50. I am a licensed mechanical engineer with 34 years of experience, and I knew that the entire condensing unit with compressor could be replaced for about the same amount, not just repair part of the system. The issue was with the programmable thermostat, and [redacted] stated that he did not know how to repair a programmable thermostat. In response to our questions, [redacted] stated he was in his twenties and had only worked for Radiant for 6 months. From his responses to questions about the air conditioning, he was inexperienced in general.Therefore, I did not sign anything electronic or hardcopy authorizing the repair to be made, and I did not sign anything electronic or hardcopy accepting work or charges for work. The “signature” on the document is not my signature. In fact the signatures are not even the same on the documents Radiant submitted. Also, they are not able to produce any paperwork or warranty info for the repair they claim was made.Paragraph 4: Radiant claims that [redacted] gave me an estimate at 12:37 AM and that only 19 minutes later at 12:56 AM [redacted] had completed work valued at $1,999.50 – this did not happen and such a short timeframe for such a costly repair is not believable anyway. Again, I did not accept or authorize any work or the charge of $1,999.50 to my AMEX card.Paragraph 5: The signature on the paperwork provided by Radiant is not my signature or the signature of anyone representing me. The signatures produced by Radiant do not even match each other. They are bogus. After [redacted] left my house I immediately called Radiant again to complain about [redacted] and to let them know that no work had been done and the A/C was still not cooling properly.Paragraph #6: Radiant’s claim that [redacted] did additional work later in the day of June 12, 2016 is not true. He came to the house. I was not at home, and when I talked to him on my cell phone, I told him that I had not authorized him to work on the system in the first place because what he said at my house did not make sense and I did not trust that he had the experience to fix the system and also because the ridiculously high quote he had given me for the work was not something that I was interested in pursuing under any circumstances. Again, I did not authorize him to do any work and no work was done.Paragraph #7: I did call Radiant again to complain on June 15, 2016, and later I talked to a supervisor named [redacted]. I described what had happened and told him I had not authorized any repair to the HVAC system and that no repair work had been done. I told him that the A/C still was not cooling adequately and that the A/C was still in the exact condition as when I reported it to Radiant.Paragraph #8: AGAIN, the “signature” documentation provided by Radiant is false as described above regarding Paragraph #3.Paragraph #9: Contrary to what Radiant is falsely claiming, I have talked to them on a number of occasions stating that the A/C was never fixed, is still now cooling adequately, and the charge to my AMEX was not authorized. In fact, on July 8, 2016, I talked to another Radiant supervisor named Joseph who set up an appointment to meet me at my house to see firsthand that no repair was done. The appointment was set for Friday, July 15, 2016, but no one from Radiant showed up to meet with me. This is documented in the attached statement from [redacted], who was with me when no one came as promised.Paragraph #10: Contrary to Radiant’s statement, my facts show that Radiant did not follow correct process in any of the ways they describe. They did not give me a written estimate, they did not get my authorization verbal or written to do any repair, and they did not get my authorization verbal or written to charge $1,999.50 to my AMEX card.Paragraph #11: Radiant is alleging that my dispute of this false claim is evidence that I habitually dispute charges to avoid payment. As shown by the facts provided, this is a totally untrue statement which I consider an insult to my integrity. There is no proof that I have had a similar situation with anyone but Radiant. In fact, I have never had any experience with any repair company like this before, claiming for a repair that was not made and fraudulently charging my credit card.To date, there has been no follow-up from Radiant to resolve my dispute.Again, my complaint clearly has not been resolved, and should be kept open by Revdex.com to protect other consumers.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted], I received the refund for this complaint. Thank you[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted], Hello my name is [redacted] and I had filed a complaint with the Revdex.com regarding what I thought was a pretty unprofessional response to damage caused from a water heater inspection. Attached a copy of your response acknowledging this and that I would be getting a reimbursement of $150 (attached receipt) for work I had to do with another company. Apologize if sent something, but I haven't received anything as of yet. Regards, [redacted]
Regards,
[redacted]
I have reviewed how this was handled, and I agree with his complaint. We should have come out to help him resolve his issue for no charge. I am happy to pay the 150.00 for charges he incurred that were unnecessary. How do we proceed from here?