Bella Ella Boutique LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Assigned ID: [redacted] Customer purchased online gift card through our company for $on 12/3/via website, she contacted our customer service line with concerns that she did not receive confirmationAfter looking up her order it shows that she had the coupon code sent to a different email address (to the person she was gifting it to) she requested that I void it and resend it to her email addressAlthough I made the change immediately, she called the next day because she still had not seen an email from us with the coupon codeAfter speaking to her on the phone she decided she wanted us to send a physical gift card to her(Store Gift card) which then had to get approved by our District Manager, after approval we created the physical gift card, voided the online code and shipped it to customer on 12/8/Based on tracking information, gift card delivered to customer 12/13/2016.Please contact me if there is anything else we can do to sort this matter out.Regards,

Assigned ID: [redacted]Customer purchased online gift card through our company for $150 on 12/3/2016 via website, she contacted our customer service line with concerns that she did not receive confirmation. After looking up her order it shows that she had the coupon code sent to a different email...

address (to the person she was gifting it to) she requested that I void it and resend it to her email address. Although I made the change immediately, she called the next day because she still had not seen an email from us with the coupon code. After speaking to her on the phone she decided she wanted us to send a physical gift card to her. (Store Gift card) which then had to get approved by our District Manager, after approval we created the physical gift card, voided the online code and  shipped it to customer on 12/8/2016. Based on tracking information, gift card delivered to customer 12/13/2016.Please contact me if there is anything else we can do to sort this matter out.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]